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Recent customer comments

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Excellent



based on 2699 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 7.6

Kenneth B.
United Kingdom
February 24, 2013
In need of some customer service training
Nice pool area
I think the hotel staff have lost touch with customer service and whilst I can see that others have written "service with a smile", I didn't get much service or smiles!! The lady arranging excursions however was a different matter, she was polite, helpful and could not do enough to assist, the other hotel staff could learn a lot from her. The room was not particularly clean when we arrived, but it was kept in good condition for the remainder of the week's stay. I did mention that the bathroom plug didn't work and that every time one had a shower (which as you can imaging was frequent given the hot weather) the bathroom flooded, it didn't seem to bother the hotel staff though, I think it was simply par for the course. The pool areas was really quite nice, it was a task to arrange towels and if you wanted anything at all (drinks, food etc) you had to go and look for a staff member. All in all, it is not a hotel I would recommend, I think you can get better facilities for the same price or maybe just a little more, how in the world they could warrant selling the room as 'Deluxe' is beyond me. I do feel a little bad that I am not able to sing the praises of the hotel, but my feedback is at least honest (based on our experience of course).

Gerhard S.
Australia
February 19, 2013
great location
terrible bathroom
very good position, easy walking distance to good restaurants and entertainment

GRACE T.
February 19, 2013
Great location but small rooms
Location
near to bangla road and patong beach. small room. shower in bath tub that wet the entire toilet. so-so pool. not as big as mentioned in other reviews. no lift service. inconvenient if you have luggage and your room in third floor. rented a bike and parked in hotel. helmet missing. hotel staff do nothing. very unpleasant stay. not value for money.

THAO N.
Vietnam
February 18, 2013
Friendly staff
Great location
Service with a smile, really a good location .We enjoyed our stay in the hotel.

FANGMIN Y.
China
February 15, 2013
staffs are nice but room is small
location
Our room is near the A/C, a bit noisy, and no views at all, you only can see the other hotel's balcony , the location still fine, but you have to walk out by feet about 3 minutes to Main Street, food is nice, the overal stay was good, and the staffs were so helpful

Antoine M.
France
February 14, 2013
Average rooms, but quiet & new
Location, quiet, brand new
Not much to say, this is a new resort without special charm. Rooms at the back faces a wall, no view at all. However it is clean, brand new, with a large swimming pool and 5mn walk to the beach. A good point is that it is very quiet. No loud bar or disco next to the hotel, which is not always the case in Patong. Buffet breakfast is very average.

JACKLYN Z.
Australia
February 13, 2013
Lovely Hotel, Great Location, Tucked away Paradise
Location, Pool Area!
A little piece of Paradise tucked away from all the hustle & bustle, very quiet and relaxing.5-10 min. walk to Bangla Road. Great location. Neat tidy rooms. Serviced well. Ample supply for breakfast. Reasonable rates. Only criticism would be the shower over the bath flooded the bath area & the floor! Took a bath instead!! Totally recommend the R Mar and will definitely stay there again.

markku H.
Finland
February 11, 2013
clean rooms -room service good- nice servise
nice service
suit for familys . quaiet to sleep - only some time some gest (russian) dont obey pool rules to swim at nigth . good room servise . clean rooms . but negative points =- beakfrist every time same-same -same chense it some mornings -nobody want eat to same-same every mornings . i ask boiled eggs 6min and 9 min many mornings -but never get it. other ways good hotell 8 points

CRISTINEL R.
Romania
February 07, 2013
great location
the garden
a pleasant stay with this hotel with swimming pool and a garden witch makes it all beautiful inside a turbulent patong

BARRY B.
United Kingdom
February 07, 2013
Right from our arrival it was service with a smile
Brilliant location with fantastic staff. Lovely size rooms with tea, coffee and complimentary water
turning off one of the main resort roads,i thought omg what have we booked. the road was narrow an busy and could not believe a hotel could be there. then we turn left and there is a lovely entrance to the hotel. the grounds were spotless as was the pool. although we were in the middle of town it was so peaceful and tranquil. the staff could not have been more helpful and our greeting was in true thai style. we were offered either free bar in bedroom or free wifi during our stay. we opted for the wifi and did not experience any problems with our connections. that was a lovely surprise. food and bar tarif was very reasonable and served lovely. breakfast was more than adequate with a good choice. the coffee was good. we did not experience any problems getting a sunbed round the pool. plenty of paperback books available which previous guests had left, unfortunately none were in english. we left our books there so maybe someone reading this will get one of our books. we would definitely stay there again. whilst we did not use the spa,it did look lovely and they were offering good discounts.