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Recent customer comments

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Excellent



based on 2693 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 7.6

8.7 Dave A.
United States
December 17, 2012
Great secluded location, but near everything
Staff friendly, nice pool, ample breakfast
Loved everything about this resort smack dab in the middle of Patong Beach. Only grip was noisy plumbing, and it was very difficult getting in and out of the bathtub/ shower from the provided footstool.

10 Tracey J.
South Africa
December 17, 2012
Beautiful hotel with fantastic service.
Luxiorous hotel with great rooms,beautiful swimming pool, perfect location and amazingly friendly and helpful staff.
This hotel was amazing, such wonderful staff who always had smiles on their faces and were willing to help with anything. The rooms were great and the bathroom was massive with a fantastic shower and bath.

8 seeh K.
Malaysia
December 17, 2012
Great location, rooms and service
Location, service and spacious and clean room
Good service by the staffs, very friendly and helpful and even walked us to the beach when we asked for directions. Location is near to shops and food, just that the road to main road is abit bumpy. The room is spacious and clean.

7.3 Go W.
Malaysia
December 16, 2012
Great hotel with superb location!
Clean and nice!
Reasonable price, Strategic locations and friendly staff. 5 mins walk to the beach. Will definitely stay at r mar in future..

6 angela N.
Singapore
December 13, 2012
Security in this Hotel
Yes, firstly security at the gate, posh looking with its own swimming pool, 1 main hotel building with its extension to another tower close by
We were there for 3 nights, warmly welcomed by the reception counter staff (4 of them) around 2pm on the 1st day. In our hotel, we had another extra bed put in which was the most comfortable extra bed I've slept on throughout my umpteen years of travels. We were most pleased with Tik the reliable staff who helped arranged our day & night tours so efficiently. My other 2 relatives were at the other extension tower but they lamented it would be better if the hotel has a lift in place there liked the main building. All went well until the last day during checkout on 10DEC12 around 7am. We were accused by a very unfriendly, unprofessional(shouted across the reception counter to us amongst lobby guests going in & out for breakfast) staff named Tanawat - of removing a pair of bedroom slippers from our room. We 3 had to run up 2nd floor and checked together with one of the hotel staff as witness. We lifted up the extra bed and the third slippers were just below. The staff revealed the slippers are all present but Tanawat did not apologized to us at all. I left without reprimanding Tanawat as our minibus has arrived at 7:30am to pick us to the airport. I too do not want to waste precious time with this unpleasantly forceful staff. Besides I know Agoda would want a review to update on their customers' satisfaction. This treatment from this counter staff Tanawat has left us all 5 with a bad aftertaste of R MAR & SPA RESORT despite the 3 good days we've had with the hotel. More good manners should be instil into such bad attitude front desk staff esp if you wish to have returning customers in your competitive hotel industry.

9.7 Henry L.
United States
December 12, 2012
Secluded resort next to main Patong area
Swimming pool with zen water wall
Loved how his quiet little resort happens to be in the middle of the main Patong area. The hotel is surprisingly quiet and peaceful given its central location! The swimming pool was quaint and relaxing. Loved the black stone wall where water trickles down constantly - you can swim to it and meditate to the sound and touch of falling water! Room was nice and modern - hardwood floors and lots of teak accents. Lots of good lighting all around. Bathroom was modern and chic with a large bathtub you could relax in. Excellent value for the price. I'll definitely stay here again!

7.3 Roma H.
Australia
December 09, 2012
great location great service
nice pool
breakfast not so good , location excellent i would stay again for sure

6.3 Huang C.
Singapore
December 09, 2012
Nice Facility Hotel Sucks Services Around
Sucks customer service only interested on service that charge
Well located hotel from the noise. Quite decent facilities, clean and nice room. Worse customer service hotel ever encounter. Seem only interested in charging customer for any chance they get. Swimming pool service bad. Staff throw towel on the table when you request for it. Commented on his service, instead of acknowledging argue instead. Breakfast table not set. Request for table mat and cutlery instead of restaurant staff setting for you. The manager ask you to follow him to collect the set.

7.7 florainie K.
Malaysia
December 08, 2012
Great location
Walking distance to all nightlife and the Patong beach
Worth the money. Good breakfast with many choices. Staffs are very helpful and friendly.

8 Raymond N.
December 08, 2012
Nice quiet hotel in great location
Quiet surrounding, clean, friendly and helpful staff
We were met with great friendly service upon arrival. Check-in process was smooth, hassle-free. Staff was appreciative of my wife's problem and readily made a change of room for us. They were also ever-ready to aid in our queries on directions to locations we needed to get to. Staff even personally led us through a short-cut from the hotel to the Patong Beach area. Food in the hotel's restaurant was also great and value-for-money.