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Recent customer comments

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Excellent



based on 2699 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 7.6

To T.
Hong Kong
August 08, 2012
water supply surely has problems
quite and near Patong beach
This hotel is near Patong beach, and it takes about 5-minute walk. Although it situates in busy area, its surrounding is quite quiet. The major problems are the smell of the water supply. It is hard to tell but I am pretty sure it cannot be drunk. The second problem is the breakfast: the choices are few.

isariya A.
Thailand
August 08, 2012
Great location.
Friendly staffs, great location, short walk from the beach and mall.
Like this hotel and will stay there again. There're 2 buildings, one is old (about 20 years) and the new building (a few months old). We were put in the older one however the condition of the room is still good. Seems that the housekeeper didn't mob the floor, so this can be improved. Breakfast doesn't have a lot of choice and the food is cold. There's a motoerbike for rent near by. 200 baht / day. The bike is in very good condition.

Devi A.
Indonesia
August 07, 2012
Prime Location
Location
The hotel located at the center of patong. The service was excellent, check in was a breeze, easy and fast. Checkout also easy. We can choose either free wifi or free minibar. The hotel was quiet, very close to beach and shopping area. Junceylon mall located 10 mnts walk from the hotel. Breakfast was great, but there are not many option, they try to change several menu each day, but they basically still the same, and not many variation. The fruit at the breakfast sometimes already bad, we did complain, and they immediately change it, but it did happen again next day.

Lloyd H.
Indonesia
August 06, 2012
Great hotel, great location & great service
close to the beach but quiet@ the hotel so we can relax. very nice!

Chen X.
China
August 04, 2012
Cosy environment
room is relatively cozy and large, service good
The view is not bad, unblocked, you get to see the pool and also the mountain behind. The service is quite good, they even bring you and show around the facility inside the room, which not every hotel will do that? The facility inside the room is quite ok, the balcony could be nice but did not have time to use it. Shuttle bus to Phi Phi island and other beach is convenient.

Jonathan S.
Singapore
August 02, 2012
Good hotel, but the bathroom is missing something
Prime location, security, bathroom(except for missing amenities)
stayed at r mars for 3 nights with my girlfriend, the hotel was spacious enough for a couple, the bathroom was good with bathtub and a overhead shower. there is something missing though, there is no toothpaste, tooth brushes, and shavers available. they did not have it complementary neither did they have it for sale. we had to go out to buy them. the staffs were friendly, except for one guy behind the hotel front counter that kinda spoilt the whole team's effort to smile at every customer. if you check in there before you will know who im talking about. he should look less stern and concentrate on customer services rather than our money. the bed configuration was alittle weird but i think its just to accommodate the power socket. breakfast was not bad as there is a counter that freshly cook eggs in which ever way you prefer them to be. bacon can be less fatty though.. no complementary late check out, not even an hour complementary and we had to pay extra money to extend, which i felt made the hotel more profit orientated than customer orientated.

steve D.
Australia
August 02, 2012
great location great staff
didnt have t o pay for girls where other hotels charge you fo r girls to stay
best hotel will definately be back with all my friends

Cheng Y.
Singapore
August 02, 2012
Good Location and Spacious Room
The resort has a great location, in the heart of Patong, yet calm and peaceful. The rooms are spacious, new and well maintained. The beach is a 5 minute walk from the resort. The pool is big and clean and the complimentary bar in the room is a good gesture. The staff is helpful and speaks good English

Cheng Y.
Singapore
August 02, 2012
Great Service and Good Location
Location, Service, Cleanliness
cleaniness: hotel was kept very clean in most areas except for a few occasions when the cleaning crew would leave their carts in random locations. the rooms themselves were clean. we had a bit of a mess after coming back from the beach and upon request room service was more than happy to promptly clean it for us. service: as i understood the manager of the hotel has considerable experience and came recommended from a friend of mine who is a general manager of another local hotel. front desk was friendly and helpful. location: 5 minutes walk from patong beach. 5 minutes from bangla road. pretty much in the middle of everything but because of its design you dont hear alot of noise from neighbors or partying crews.

Cheng Y.
Singapore
August 02, 2012
Good Location
Location, Service, Cleanliness
the hotel was picked as it offered great value given its location at patong. hotel proved to be as it is pictured on the website (no false advertising here) and i was generally very satisfied with everything provided. as the hotel was recently renovated, everything was new - the rooms were spacious, clean and comfortable, the toilet was in good condition. the staff were helpful, friendly and accomodating - no complaints there either. there are good amenities nearby - decent massage place, great cafe/restaurant. highly recommended!