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Recent customer comments

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Excellent



based on 2693 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 8.8
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.3
  • Food/Dining 7.6

7.3 Jonathan S.
Singapore
August 02, 2012
Good hotel, but the bathroom is missing something
Prime location, security, bathroom(except for missing amenities)
stayed at r mars for 3 nights with my girlfriend, the hotel was spacious enough for a couple, the bathroom was good with bathtub and a overhead shower. there is something missing though, there is no toothpaste, tooth brushes, and shavers available. they did not have it complementary neither did they have it for sale. we had to go out to buy them. the staffs were friendly, except for one guy behind the hotel front counter that kinda spoilt the whole team's effort to smile at every customer. if you check in there before you will know who im talking about. he should look less stern and concentrate on customer services rather than our money. the bed configuration was alittle weird but i think its just to accommodate the power socket. breakfast was not bad as there is a counter that freshly cook eggs in which ever way you prefer them to be. bacon can be less fatty though.. no complementary late check out, not even an hour complementary and we had to pay extra money to extend, which i felt made the hotel more profit orientated than customer orientated.

10 steve D.
Australia
August 02, 2012
great location great staff
didnt have t o pay for girls where other hotels charge you fo r girls to stay
best hotel will definately be back with all my friends

8.7 Cheng Y.
Singapore
August 02, 2012
Good Location and Spacious Room
The resort has a great location, in the heart of Patong, yet calm and peaceful. The rooms are spacious, new and well maintained. The beach is a 5 minute walk from the resort. The pool is big and clean and the complimentary bar in the room is a good gesture. The staff is helpful and speaks good English

8.7 Cheng Y.
Singapore
August 02, 2012
Great Service and Good Location
Location, Service, Cleanliness
cleaniness: hotel was kept very clean in most areas except for a few occasions when the cleaning crew would leave their carts in random locations. the rooms themselves were clean. we had a bit of a mess after coming back from the beach and upon request room service was more than happy to promptly clean it for us. service: as i understood the manager of the hotel has considerable experience and came recommended from a friend of mine who is a general manager of another local hotel. front desk was friendly and helpful. location: 5 minutes walk from patong beach. 5 minutes from bangla road. pretty much in the middle of everything but because of its design you dont hear alot of noise from neighbors or partying crews.

8.7 Cheng Y.
Singapore
August 02, 2012
Good Location
Location, Service, Cleanliness
the hotel was picked as it offered great value given its location at patong. hotel proved to be as it is pictured on the website (no false advertising here) and i was generally very satisfied with everything provided. as the hotel was recently renovated, everything was new - the rooms were spacious, clean and comfortable, the toilet was in good condition. the staff were helpful, friendly and accomodating - no complaints there either. there are good amenities nearby - decent massage place, great cafe/restaurant. highly recommended!

9 RIKKANI M.
Malaysia
August 01, 2012
beautiful, clean, comfortable rooms
aweome outdoor pool area
the rooms were spacious, service was excellent, only minus point was the leaking from the bath tub. had a lovely time there. loved the swimming pool ambience, simply gorgeous! location was top notch: right im the centre of town, but away enough from the hustle and bustle!

6.3 Jeesy L.
Malaysia
August 01, 2012
Convenience Place
Convenience Place
- good location - many shops - near to the beach

9.7 Chen D.
China
July 31, 2012
Great service and lovely hotel
good service
This time I booked 4 rooms, when we arrived at hotel at 11 o'clock ,they have 2 room available,so we checked in these 2 rooms first.And they have welcome soft drink,so very warmly. At the first day we also booked the private speed boat for traveling PhiPhi islands of the second day, reasonable price and good service. The breakfast is good too,but one regret thing is the swimming pool closed too early till 7:00PM.

7.7 Law A.
Hong Kong
July 30, 2012
good location
Located near the new shopping mall. Excellent restaurants (Thai cuisine, seafood, pizza...) nearby. Good breakfast. Good mosquito expelling all around the hotel. Bad interior sound absorbing lining of the room. Can clearing know someone showering on the next room. Next door answered the doorbell.

9 PAUL T.
Australia
July 30, 2012
one of the best hotels in phuket
light positive rooms clean well maintained pool and grounds
very good hotel, room staff are very good and trust worthy. the man at the pool needs to improve his manners and outlook. but the rest of the staff are every thing you would expect. be careful about eating any food outside with salads except in good hotel. i got very sick eating a bacon and egg roll with salad. from a small hotel restaurant. this hotel is very high standards and would recommend it.