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Renaissance Phuket Resort & Spa A Marriott Luxury & Lifestyle Hotel

555 Moo 3, Mai Khao, Phuket, Thailand 83110

Excellent 8.9
Based on 839 reviews

Agoda Verified Reviews

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Excellent



based on 839 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 9.3
  • Location 7.6
  • Room Comfort/Standard 9.3
  • Service 9.4
  • Value for Money 8.7
  • Food/Dining 8.8

5.6 Luca P.
Italy
May 27, 2016
Low value for money - not well organized
The resort itself is beautiful, but the staff is not well trained in my honest opinion. Nobody came to pick up our luggages till they saw us in the lobby. At that point they made us sits and we waited long time to get a refreshment. Then a nice and friendly guy started explaining all the feature of the resort and its facilities till I told him that we were there only 1 night and more than listen 1 hour of explanation we would like to have our room ready. I must say he was very nice to upgrade us for free. Nothing to say about the people, they are all nice, but the way they work is not at level of a 4/5 stars resort. The guy who accompanied us to the room forgot to leave the keys and the room manual and I needed to call him back. I must say they were so nice to prepare a birthday cake for free for us so somehow they covered they multiple mistakes but at end I cannot consider this a luxury resort if look at how the staff works. The free rent bycicles were not in perfect conditions (but acceptable somehow). The open cars which brings guest around the big resort are not all perfectly clean and in perfect conditions (but was raining so maybe a bit dirty for that), However can be forgiven. The amenities were good. They gave us plenty of complimentary waters. We had pool villa and it was awesome, just I did not like the open toilet with a glass that can be seen from outsied if someone is taller than 2 meters..We tried in room dining and was average. The breakfast buffet instead was awesome, really rich and tasty. The problem, again, was the staff. All of them very friendly and nice but many of them could not speak properly English and the way they worked was not satisfactory. We arrived at buffet 3 minutes before the closing time and the manager asked us to pay for the breakfast a la carte when we still had 3 minutes to get our food. When I made him notice we arrived just in time he accepted to let us serve from the buffet (that anyway was still open). Nobody came to us to

8.8 Jake T.
Singapore
May 27, 2016
Quiet and Cosy - Good for travelers looking for a peaceful retreat
The price is a bit on the high side but the overall the stay is great! The cleanliness is top notch and most of the facilities are available to be used without much hassle. The location is a bit far from place of interests but generally this is a good place if you're looking for a peaceful time.

10 Kylie P.
Australia
May 25, 2016
Absolute luxury!
Gorgeous location, our room upgrade was perfect. We were very well looked after and the buffet breakfast is a must.

10 Chun S.
Malaysia
May 17, 2016
Best Spa & Resort in Phuket
Spend 2 night stay at this hotel, nothing much to complaint but only compliment. Worth to stay hotel as you can enjoy everything in hotel area.

10 Chun S.
Malaysia
May 17, 2016
Pleasant stay and relaxing evironment
Check In process is pretty fast, serve all guest with Welcome drink.. All staff providing great service.. Breakfast variety is good and taste good.. Very well maintain hotel.. Overall is good.. This hotel deserve the good rating..

8.8 Kian L.
Singapore
May 15, 2016
Relaxing and peaceful holiday
My family (with 2 young kids) were here for 5 days. I have to say that I'm impressed with the services of the hotel from the moment I stepped in and left. The staffs were very friendly and helpful. My kids literally spent their whole trip in the kids club where they were entertained with many different activities. strongly recommend for family with young kids and want to avoid crowds...

10 Tiraporn C.
Thailand
April 26, 2016
Great Service
Keep it up your great service

8 Hans-Joerg E.
Germany
April 25, 2016
Nicely managed resort
good location close to the airport and not too far from the city. Helpful staff, beautiful resort.

9.2 Astrid R.
Singapore
April 16, 2016
Pool
We really enjoyed our stay. However the pool was far to warm. Please do something about it.

10 Harriette W.
United Kingdom
April 07, 2016
Great weekend getaway
Relaxing hotel with very attentive staff. Quality surroundings and wonderful spa. Great place to get away for a romantic weekend.