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Excellent 8.2
Based on 996 reviews

Recent customer comments

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based on 996 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 7.8
  • Location 9.0
  • Room Comfort/Standard 8.1
  • Service 8.2
  • Value for Money 8.1
  • Food/Dining 7.3

Cory G.
July 24, 2012
Awesome Location, beautiful room and amazing hotel
Location, Service, Atmosphere
We stayed here on our last night in Phuket in July. What can I say?! it was amazing! They gave us a free upgrade when we arrived so we has a private villa away from all the activities of their french day celebrations. Welcome drinks on arrival were delicious, as was the service we received, friendly and helpful. Our room was amazing, and the location is perfect, just a short walk to the beach, Bangla Rd and Jungceylon. I would definately stay here again due to their service alone, but I would definately wait for a better deal on the price. All up though, a great way to spend our last night!

Mohamed A.
United Kingdom
July 24, 2012
Great location, clean and comfortable room.
The hotel is located within a short walking distance to the beach, entertainment areas and shopping malls.
The staff are friendly and helpful. The room was clean and spacious and the pool is one of the best facilities in the hotel. It is also reasonably priced. However, the because of the palm plantation around the hotel, there is a problem with mosquitos both around the hotel and the rooms. Another thing I found to be less than satisfactory is the fitness centre facilities; they are so old, rusty and in dire need of of replacement.

Jamie B.
United Kingdom
July 24, 2012
Pretty good for Patong but relatively basic
Good location, clean pool, nice layout
My girlfriend enjoyed our stay here in one of the Superiour Rooms. I think our judgement is a little clouded having stayed in 2 other fantastic, 5* hotels elsewhere on the island. The room was pretty basic but clean. The only annoying thing was the loud scratching noise of the palm trees rubbing against the walls of the hotel during the storms. This could easily keep you up at night.

Jim D.
United States
July 19, 2012
Quiet considering it's in the middle of Patong
I had booked a Deluxe Room and after unpacking all my stuff, realized that the Aircon wasn't working. I asked to switch rooms, to which they obliged. I was hoping for a free upgrade after this indicent, but I can't complain about not getting one. The room was very nice, comfortable and clean. What I didn't like, was that my balcony overlooked the restaurant and I didn't feel a sense of privacy while sitign out there. Again, I can't blame the hotel for this, I would simply book one of the bungalows if I were to stay there again. The breakast was good, though nothing spectacular. I liked the freshly cooked eggs the most. The bacon needed to be cooked more IMO, but I found this to be the standard in Phuket. The grounds are absolutely lovely and tranquil. It's amazing that you're in the middle of Patong and yet you feel like your miles away from the beach and nightlife. Both a very short walk away. Bring mosquito repellent though and use it while outside, even if just on the balcony. The reception staff were not the most friendly, but the rest of the staff were very pleasant and would always smile as you passed. I would consider staying here again, although in a different room type.

Glenn F.
July 19, 2012
Stunning hotel.... Great staff
Close to everything .... Wonderful rooms
I read very positive reports on this hotel.. I booked in for 4 was wonderful! I went with the deluxe room and it was very nice. The breakfast buffet was lovely with a French twist. Rooms very very nice....very quiet and staff were very helpful....pool area very pleasant.....only negative was free WIFI was a little unreliable but who cares, I'm on holidays!

David S.
July 18, 2012
Perfect setting for our Thailand experience!
Exceptional building and room quality, lovely atmosphere, friendly staff, great location, nice & quiet, wonderful gardens and delicious breakfast.
My partner and I absolutely loved this hotel. It was the perfect hideaway from the busy Patong frontage. The quality of the hotel building is amazing - lovingly cared for timber construction. The gardens are immaculate and we could not fault the facilities - except the shower pressure could have been a bit stronger, and one of the machines in the gym needed some maintenance. Outdoor tiles were a bit slippery when wet (it rained the entire time we were there nearly) but it depended on the shoes you were wearing. Staff were very friendly and the massage hut was great - same price as on the street but you didn't have to leave the hotel. We would definitely stay there again. I wish I was there now.

Paul M.
July 18, 2012
Great looking hotel
Good location
the royal phawadee is in a great location (10 min walk to bangla rd and beach is 2 min walk) and looks amazing. we had a deluxe suite and the room was huge with a massive balcony over looking the pool. great place to stay

Richard B.
New Zealand
July 17, 2012
Great location
Great location, Nice pool, Quiet on site, good food
within minutes walking to shopping and nightlife. hotel amazingly quiet for being so close to all. hotel reception staff not particually welcoming, rest of staff very friendly. showers bit pathetic.

Alan T.
July 17, 2012
Friendly service and good location
Nice looking building, great pool, large room, nice gardens
Only stayed here for 2 nights but would definitely come back to this hotel.

Vipul P.
July 16, 2012
Lovely hotel, great location,unpleasant reception
Location, ambience
we stayed 7 day in this lovely hotel. we definitely enjoyed the ambience and tranquility of the place. cottages and greenery gave it the feel of a beautiful small resort. location is a big plus because of proximity to patong beach and bangla road and many restaurants nearby. breakfast buffet is great and staff at restaurant very friendly. in fact most of the staff was very pleasant and welcoming apart from receptionists. i found one of them to be pretty rude in particular, who dint know how to talk to guests and that they should greet customers with a smile, specially at the time of checkout.