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Excellent 8.7
Based on 1839 reviews

Recent customer comments

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based on 1839 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 8.1
  • Room Comfort/Standard 9.0
  • Service 8.9
  • Value for Money 8.6
  • Food/Dining 8.6

Alek K.
January 06, 2011
Beautiful surroundings and friendly staff
The gardens and surrounds
the size of the rooms was too small
Other than the size of the room (too small), it was great. Breakfast was beautiful food

John E.
United States
January 06, 2011
peaceful sanctuary in the middle of the town
ambience and decor were wonderful; lovely gardens, waterfalls and quiet nooks
standard rooms are a bit small. lighting in rooms a bit dim
we stayed the first 2 nights in a pool view room that was lovely, but small. we upgraded to a baray villa and it was truly luxurious. the staff were so friendly and eager to accommodate our every request. wonderful retreat and relaxing vacation!

Graeme J.
New Zealand
January 05, 2011
Beautiful hotel and an oasis
Hotel is secluded and relaxed, great service with an amazing atmosphere
Access to our room was a bit dangerous having to walk around a small pool, but this was the only room that had this problem.
Wonderful welcome and staff, would recommend to stay at

January 04, 2011
Location is very good to go to the beach, restaurant and shopping, etc. and also very quite, though the location is very near to the downtown.

Gregory P.
January 04, 2011
Nice hotel grounds but would not stay again
nice pool area (although small), nice breakfast selection, the hotel offers a free picture on the grounds & then frames it for you - very nice
rooms were small -
The hotel is not a far walk from Kata beach but there are so many other hotels that are closer I would have rather been at a closer hotel that was larger with more amenities. Although they tried fixing the plumbing issues in our room (and the neighbouring room)it was constantly a problem & we mostly used the public washroom. Most days we had no hot water. I was really annoyed with them not letting us have a late check-out. We asked to stay an extra 2 hours (until 2pm)& it was New Years Day - not a high check-in day. We were tired & would have appreciated staying in our room a little longer instead of guarding our luggage on the bench outside reception. Overall, the stay was okay

United Kingdom
January 03, 2011
Beautiful traditional hotel and spa
Baray villas outstanding + great service
Deluxe rooms disappointing compared to the Villas
One of the best holiday experiences we have had for over 20 years. Outstanding service throughout + Baray villas very high quality accomodation. Spa also excellent. To be throughly recommended. We would happily stay here again.

Youngjoo S.
South Korea
January 01, 2011
Romantic hotel with a aromatic garden
Beautiful garden and pool.
Small room. restaurant was boring.
You can always sense citronella scent in this lovely resort. It is quite small but cozy, and the staffs are very sincere. 15 mins walk from the hustle on the kata beach, once you step into this resort, you can hardly believe it is on the same town. Very quiet, unique and exotic. the room was small, but it was the smallest in the resort. try to book bigger ones. staffs are very sincere, but the service is clearly not 5-star but 3-star. still, they will try to help you by all means. the restaurant was boring, and nothing impressive. I tried eating outside.

Joshua S.
United States
December 29, 2010
Gorgeous hotel & great location
service, pool, location
not enough storage space
the beauty of this hotel is worth a stay. the service was exceptional and the included breakfast was top-notch. we had a 4am departure and used the hotel shuttle to get to the airport. the porter was waiting outside our door to carry our bags and checkout was extremely fast. wow! amazing service. poolside bar specials were excellent too. kata beach is within walking distance with lots of restaurants along the way.

Peter H.
United States
December 29, 2010
A Wondrous Experience
environment, decor, staff
lack of environmental awareness
What an amazing time we had at SV. It seemed like every time we returned to the hotel, it was like stepping from the desert onto an oasis. Every day there was something new to see, some tiny detail missed upon first glance. Check out the pictures, but know they'll never do this resort justice. For a couple of cold winter city dwellers, staying at the Sawasdee was truly entering paradise.

Rick G.
December 27, 2010
Rooms need overhaul
Small, intimate, beautiful setting
Room was small and tired
Overall, I would not go back here or recommend it to someone else. The size and tiredness of the room are the main reasons. The hotel grounds and staff were both wonderful, as was the breakfast in the restaurant. In addition, the location near Kata Beach on Phuket was less than ideal: