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Excellent 8.1
Based on 1885 reviews

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Excellent



based on 1885 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 7.9
  • Location 7.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.6

Amy Y. from Singapore
Couples
Stayed 2 nights in January 2015
Pleasant stay.
Service is good, staff response to request fast. Clean n comfortable
Was a wonderful stay with a free upgrade to pool access suite. Check in was fast. Even though there were leak in the room but the staff reponded fast n efficiently so overall it's wonderful stay.
Reviewed January 11, 2015

Raymond T. from Singapore
Couples
Stayed 6 nights in December 2014
Foul Smell in Room, No Privacy in Jacuzzi
first room our jacuzzi was facing the road opposite was drivers of the hotel hanging around. next hour loud noise of the sound test which we were not informed in the day time at check in. requested room change and was given a foul smell room which we had to accept cause they were fully booked. my wife was suffocating in the room with the smell and 2 nights we insist to be moved. last room was a bit better but already spoilt our holiday and we moved to different hotel. Location of hotel for access is very unsafe each time we exit and enter from the main road, there too much stressed
Reviewed January 10, 2015

Rifan W. from Indonesia
Couples
Stayed one night in January 2015
Just fair.
Privacy, relax, good for rest to avoid noisy crowded.
Average....so far, nothing special. No late check out approval, stick at 12.00 noon time.
Reviewed January 09, 2015

Sabrina W. from China
Solo travelers
Stayed one night in January 2015
nice stay
big room, cozy, swimming pool
nice stay, but no upgrade for the second time.....
Reviewed January 07, 2015

Sabrina W. from China
Solo travelers
Stayed 2 nights in December 2014
Nice stay
room, swimming pool, location
nice stay, super cozy, big room
Reviewed January 07, 2015

Sze P. from Hong Kong
Couples
Stayed 2 nights in January 2015
Best in world if you love insects
Cozy, excellent villa, private
It is a very cozy hotel with tranquility in the room. The hardware is definitely rated as five star. But the software, namely the staff training , the hotel maintenance is bad. I don't know if anyone can stand staying in a five star hotel with insects in your bed. We got upgraded to the private pool villa from deluxe two bedroom suites. We are thankful for the offer. But since the villa is close to the forest and I don't think the hotel is doing anything on pest control, there are numerous ants, even cockroaches and worm in the room, there were ants on our pillow. If you are on vacation and you don't have a peace of mind when you are asleep, what's the point of vacation? If you don't close your suitcase after every search in the suitcase, I'm sure you are bring a lot of different species of insects back to your home country. We asked for wine glasses in room from first day, never did anyone delivered anything to us. The second pool near the villas are full of leaves and insect in pool. Is this what you get? I stayed in jungle villa in Malaysia, I didn't find a trace of insect in room. The main pool at the club is right next to the road, you don't get tranquility there. Will not recommend anyone to this hotel if they need to pay for this price.
Reviewed January 04, 2015

Max B. from Germany
Couples
Stayed one night in December 2014
Best Stay in phuket
Your own jacuzzi,the Pool and the great Location
Amazing!!!
Reviewed January 04, 2015

Robert B. from United Kingdom
Groups
Stayed 4 nights in December 2014
amazing hotel, best I've every stayed in
pool villa upgrade, jacuzzi baths and amazing room
Reviewed January 03, 2015

Robert B. from United Kingdom
Groups
Stayed 4 nights in December 2014
amazing hotel
jacuzzi, rooms and location
Reviewed January 03, 2015

Taleah C. from Australia
Solo travelers
Stayed 3 nights in December 2014
Amazing
Pools, quietness and friendliness
Reviewed December 29, 2014