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Excellent 8.1
Based on 1883 reviews

Recent customer comments

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Excellent



based on 1883 reviews
  • Hotel Condition/Cleanliness 8.6
  • Facilities 8.0
  • Location 7.2
  • Room Comfort/Standard 8.5
  • Service 8.4
  • Value for Money 8.2
  • Food/Dining 7.6

Elicia Y.
Singapore
May 23, 2016
Excellent
The service provided was excellent. The staff upgraded my room for free to delxue suite. However, the only con is that the villa is located at hill side which is not accessible.

TIAN L.
Malaysia
May 20, 2016
value for money
top notch service . they hv shuttle every hour to patong beach till 8pm that makes it very convenient . this is my second time staying here .. absolute value for money

Hui W.
Singapore
May 18, 2016
5 star hotel
Location is far from town. But overall is good

Sydpasu W.
Thailand
April 29, 2016
nice hotel
overall is good but the beach is not best Phuket has to offer

Basri T.
Malaysia
April 21, 2016
Service sucks
The hotel is awesome, but the services is suck! I stayed in the hotel for 4 nights but they didnt change the towel for new towel and change the toiletries.

Karl W.
Hong Kong
April 13, 2016
will not come back again and not recommend to anyone
The room was very dirty, no one change the towels for even you ask for it. staffs are not helpful. basically, this resort is not at standard, the money is not

David S.
Australia
April 11, 2016
Great pools and gardens
The pools and gardens are great the rooms are nice but in need of repair and maintenance almost ever item is damaged or scratched. The condition of room furniture is the biggest let down. Would have been amazing when newly opened but it's a massive resort and seems to be beyond to capability of staff to maintain as with many Thailand properties. Location is far unable to walk anywhere not even 7/11 so if u need anything you need to use mini bar or restaurant but very expensive the same if not more than staying at a Hilton or hyett resort. They have shuttle but only till around 8pm taxi ride 300 baht each way around $12 Australia one way. If you have the right room jacuzzi on balcony is great and great views of mountains very green. Good selection at breakfast. Would rate as 4 star with not so good location and on site prices way too high.

William B.
South Africa
April 06, 2016
Disappointed
I wouldn't go there again

Darren M.
Australia
March 31, 2016
Booked 5-nights, checked out after 2-nights
Claims to be 5-star but is far from it! It's obvious that this property must have been recently taken over by new management, but the property requires significant upgrades. The room booked had broken blinds, broken bathroom cabinet and broken light fittings, stains on floor boards, and maintenance paint touch ups that were very poor. Management asked us if we were happy to stay in the room while maintenance attended to room, however this was not suitable at all! Feral kittens were also running around the property. After 2 hours of complaining, manager upgraded us to a suite, but we were then told the room we had viewed was not available as the electricity in the room was know to short circuit, so then waited further for another suite. We still checked out after 2 days as suite we were upgraded to still required maintenance. Welcome drinks voucher offered to a bar which appeared to offer more than food and beverage services! Staff were keen to offer free massage to attend a presentation which appeared to be a time share presentation which made us feel uncomfortable about staying in the hotel and engaging in conversation with staff. So overall, venue quite disappointing. Would not be recommending this venue to anyone who I know! In addition this venue is totally unsuitable to anyone who requires wheelchair access.

Christopher M.
Hong Kong
March 29, 2016
Easter in Phuket
The hotel was very nice, I would definitely stay again