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Serenity Resort & Residences Phuket

14 Moo 5, Viset Road, Rawai, Phuket, Thailand 83130

Excellent 8.4
Based on 1081 reviews

Recent customer comments

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Excellent



based on 1081 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.4
  • Location 7.3
  • Room Comfort/Standard 8.8
  • Service 8.9
  • Value for Money 8.4
  • Food/Dining 8.0

Diarmuid S.
Ireland
May 30, 2016
Terrible experience
Power cut no generator. I asked for some compensation for my stay but they rejected. not a five star hotel. terrible food at buffet. but lovely kind staff

Phillip H.
New Zealand
May 03, 2016
Great stay
The booking policy doesn't leave much to be desired, I almost lost my money because I couldn't shift dates per their policy, first hotel I haven't been able to shift dates with. BUT they were able to move them for me. The hotel is awesome, the staff are amazing, everyone working there is so polite and friendly. My GF wasn't able to get time off work so I ended up staying alone so I spent a lot of time just hanging out by the pool, drinking, eating, working. I would definitely stay there again.

Cristel C.
Italy
April 28, 2016
Good hotel, shame about the beach
The hotel itself is very good, the rooms are nice and big and the manager was kind enough to upgrade us to a pool villa, which was really nice! Unfortunately the beach in front is really ugly and you can't even swim in it because the sand is more like goo and has more of a swampy feel. The quality of the food was very good but the service was terrible, we were a group of six people and many times we were the only ones in the restaurant and we always had to beg for attention. I wouldn't go back because of the location, the area is dead and the beach is a real shame.

Arwel J.
United Kingdom
April 25, 2016
Very Good
Very good facilities and staff

Nurhafizah M.
Malaysia
April 19, 2016
Great staff, awesome service, spacious space.
i stay in Serenity during the songkran festival, it's far enough from patong so we can escape from the chaos when we need it. we get free upgrade from one suite apartment to seaview 2suite apartment. of course we are more than satisfied. they have awesome view and various facilities. the best part is the service quality, the resort doesnt have qualm for us staying in group because the apartment is pretty big. overall i'm extremely satisfied and will come over again.

Chalonda S.
United States
April 10, 2016
the best phuket has to offer
Will definantly return next year.

Alejandro T.
Spain
March 16, 2016
Awful
The beach is not possible to use. It is in the middle of the road and they arrange taxis at a higher price. dont go.

Prince J.
Qatar
February 29, 2016
Amazing resort
Clean and spacious rooms. Good pool and friendly staff
Best stay. Awesome rooms and very friendly staff. Had an amazing vacation in this resort. Main credits to Agoda for such great deal

Easton L.
Australia
February 29, 2016
Overrated
This hotel doesn't do the pictures justice No water on the beach most of the day due to tides ts great if you like staring at rocks then I'd highly recommended it Bathroom bits broken and there were the loudest frog noises kept us awake

Sydpasu W.
Thailand
January 07, 2016
Good
good
good