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Excellent 8.3
Based on 4003 reviews

Recent customer comments

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based on 4003 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.6
  • Food/Dining 7.4

United Kingdom
February 08, 2014
excellent, clean, friendly hotel
location, cleanliness, friendly staff
the hotel is 5 min walk to the Kata beach, and less than that to the main street for restaurants and spa. The staff are very friendly and always willing to help. They helped me book various attractions with pick up from the hotel. We got upgraded to a room with pool access from the balcony which was great. Definitely recommend Sugar Palm

Dale H.
United States
January 30, 2014
Quiet, friendly staff
close to the beach and many restaraunts

Haslinah R.
January 28, 2014
Everything was perfect except for wifi
Swimming pool was perfect. Staff were attentive
Absolute difficulty in accessing wifi. Nvr been this disappointed with the hotel before. A Mac mini in every room n yet no internet access? Gosh. Oh and apparently u can't get ice aft 10pm cos the bar is closed.

Darrel Z.
January 24, 2014
Nice hotel but poor service
Location, Swimming pool, Privacy
They have a very fast check-in process. However, after you check-in, the quality of service downgrades. We were given a room with a very noisy air-conditioning unit. We called the staff immediately but the service was very poor. I had to call four times before a maintenance person came in. He tinkered the AC for ten minutes and just left without informing us if it's repaired or not. The AC was still noisy and we decided to go out and have them checked. They promised us that the AC will be okay when we come back. To our disappointment, it was still not fixed and I had to call them again. This time, they transferred us to another room which was okay. Our booking is a room with pool side access. The room that was given to us has pool access but the pool was dirty. The pool access was of no use. The hotel is walking distance to the beach and has many restaurants nearby.

Jared L.
January 21, 2014
Worth the money paid
Excellent location, peaceful & quiet, good customer service
Overall a pleasant stay. They upgraded us to a Malisa Villa Suites (Another hotel under the same brand) for the first day due to full occupancy. Excellent location, 5 min walk to Kata beach. Many shops and eateries upon exiting. The only downside is our private pool was a little dirty. And the poolside cocktail bar was closed throughout our stay. Staff speaks decent English. Very polite and helpful.

Matthew R.
United Kingdom
January 16, 2014
Great value. clean and modern with attentive staff
Location,room and pool

Eugene Q.
January 15, 2014
A good summer hotel
Pool access, good view from the hilltop, helpful staff
It was pleasant. Service staff was helpful. Nice hill view from the top. Quite a pain though as experienced with lift breakdown when staying on the 9th floor on the hill! Besides that would definitely recommend it to someone who is just there for a summer vacation for the beach, sun and pool reading a book and chilling out.

feng W.
January 13, 2014
Hilly hotel with great pool
swimming pool; garden; close to the beach and great restrants

Sarah B.
January 13, 2014
Very disappointing, staff were rude and no help
Our stay at sugar palm was extremely disappointing. We did not revive our value for money in any way. The room was below average - dirty, beds poorly made, wifi not working and tv unwatchable due to poor reception. When I informed the staff of our disappointment thy were extrenely rude and were not interred in trying to solve the issues we were experiencing. If the money had of been refundable there is No way we would have stayed our second night. Overall extremely disappointing poor service and quality of rooms and would definitely not recommend this hotel to anyone.

Natnapong L.
January 10, 2014
Great time when i stay
Clean large and design
The hotel is nice design it's on the hill. Many pools are installed. They have shuttle car service to your room or you can walk if you want to exercise. The room very clean large and comfortable. It very valuable to stay.