Every time an Agoda customer checks out of a hotel we send them an email asking them to write a review of their stay. This is the only way reviews can be submitted. Every review must then be approved by our content team before being posted on the Agoda website. Therefore, unlike many other travel sites, ALL Agoda reviews are certified and genuine.
Enter your dates to check availability and book this hotel
Number of Rooms:
Check Rates & Availability At This Hotel
We want you to pay the lowest possible rate for your room. If you have reserved a hotel room through Agoda, and then show us that you could book the same room, for the same dates, at a lower rate, that is viewable and bookable on another website, we will either match that rate or beat it. Click this link to find out more.
Recent customer reviews
|Filter by Traveler Type
All reviews (2702)
November 17, 2011
Modern hotel, great staff, amenities and location
Very comfortable and modern hotel with all amenities required at no additional charge in a great location
the stay was very pleasant with exceptional staff, great modern and comfortable amenities and in a great location
November 16, 2011
Modern chic hotel at central location
Location, style and free wi-fi that actually works.
this is the second time we stay at this hotel, i guess that itself is a good sign.
location is great in the center of kata with just a few hundred meters to kata beach and even less to all shopping and restaurants.
as being swedish, we like the modern style with all in concrete and very minimalistic. the rooms are spacious and clean with a fun way of integrating the bathroom with the bedroom. the service is great and helpful, although the staffs english skills are somewhat limited. a nicely stacked minibar, robe, umbrella and slippers and large beachtowels to bring down to the beach. and there is free wi-fi in the room that actually works quite nicely.
only downside, which literally is a upside is the location of the actual building which is on a very steap hill. therefore not to recommend for someone with bad knees or for elderly.
overall a great hotel, especially with value in mind.
check out the "couture" boutique just down the shopping street opposite to kata beach resort. they sell vintage fashion cloting for ladies at great prices.
November 15, 2011
3rd time stay but still loved it so much!!
location, design of the hotel, private pool
Our 3rd time stay at Sugar Palm Grand Hillside. I love everything about this hotel, the spacious interior, the really big bathtub that can fit two, dvd player in room, and not forgetting the wifi in room. I love the location of the hotel. Everything was within reach. Bike rentals, tour booths, 7-eleven nearby and lotsa restaurants as well.
Kata beach is just 10 minutes walk from the hotel.
I would come back to this hotel again!
November 11, 2011
simple yet nicely designed
glass bathroom beside the bed provide direct sunlight from the balcony. it would be better if the pool tiles is in blue. comfortable place to live in.
November 09, 2011
Hotel cleanliness needs to be improve. When I checked into the room, there were spider webs at the corner of the ceilings. The bathroom was meant to be open concept with glass windows, but the shields were spoilt and I was unable to have a good view. There were morning calls when I did not ask, the tour that I've signed up probably told them to wake me up in the morning but I think they should ask first. There's plenty of swimming pools, they're quite ok. They did not change the tooth brushes and tooth pastes, neither did they change the utensils until 2 days later. The cups were not clean. The bathroom was not clean properly. The bellboy was waiting for tips and expecting us to give tips, he stood there to wait. The internet is super slow too.
Hotel Feature Tip:
Its quite tedious to walk up the slope and down the slope but its 5 minutes away from Kata Beach.
November 08, 2011
Modern hotel in Kata Beach
Mac Mini in Pool Access Rooms, Infinity Pool, 5-10 mins walk to beach
We stayed in Sugar Palm Grand Hillside Hotel at Kata beach, which is the perfect beach for us. Cozy restaurants, crystal-clear beach, powdery sand, and a few nightspots. You get the picture.
We love Sugar Palm!!! I found this modern hotel in trip advisor. I don't want to stay in a hotel that looks like a Thai temple, so I searched for reasonably priced hotels. What made me book Sugar Palm is because of the pool access room!!! I can imagine my hubby jumping in the pool as soon as he woke up. You see, my hubby is a beach lover. Well, he was not able to do that but he sneak in the pool in the middle of the night. Another thing that made my hubby so happy when we arrived, is the mac-mini installed together with a Samsung TV inside our room. Worth every baht. :)
Hotel Feature Tip:
You can never go wrong with pool access rooms!
November 08, 2011
Affordable hotel with all features
the jacuzzi is the best thing in the world... and honestly it rained during the jacuzzi and it's not being affected. i picked the jacuzzi room and it comes with a nice view.. although they might say it doesn't worth to book the jacuzzi room to the pool room . but i think it provides a certain firm of privacy to couple and allow them enjoy the view while having their own private time in it. room is huge and fantastic and the room comes with a mac mini... toilet is nonethess beautiful, rustic and clean.
Kata beach is just near by and walking distance.. Do try the mama restaurant.. Good and cheap seafood!!
November 06, 2011
Lovely hotel that keeps on improving
Nice modern hotel in the heart of Kata and a comfortable walking distance to the beach.
this is our second time staying at sugar palm grand hillside. we last stayed there in june 2010 and we were plesantly surprised that in the interim, they did some minor renovations to the hotel including air-conditioning the reception area, providing new computer terminals at the reception area for easy internet access.
we paid for an upgrade to a pool access room upon arrival and we were very happy to find that they have put in a mini mac in each room connected to the wide screen tv.
of course there was visible wear and tear (e.g. some stains at the bottom of the wall or on the curtains) but i think sugar palm grand hillside does try its very best. we will definitely be back!
we enjoyed the day trip to racha yai and coral island which can be booked at the tour desk by baby palm. the tour company seaquest was good.
United States of America,
November 05, 2011
decent hotel, rude staff.
the hotel was clean and a good location.
our stay was ok at the sugar palm. doubt i would go back again though. you can definitely pay less money for a solid room with a nicer staff in kata.
November 05, 2011
Its modern, huuuge rooms, and great feel to it...very stylish.
We stayed for 4 nights... we had the rm which was the highest point in the hotel, a bit of a trek to get to the bottom but well worth it.
We were both very impressed with the kit-out of the hotel and the rm we had.
Something like 6 pools there...bar at the pool.
Breakfast was gd also...very friendly staff.
Simply enter your travel dates in our search box and see what extra discounts are available, in addition to our everyday lowest guaranteed prices.
| ||Get 4-7% back on every booking|
| ||Points added automatically|
| ||Save money on future bookings|
New DOUBLE and TRIPLE points promotions!
Customer Reviews - Sugar Palm Grand Hillside Hotel, Phuket
- A modern & minimal resort - Good locality, proximity to spa's, restaurants, beach, conve
- amazing large rooms and great location. - the rooms were massive and very clean. the bathroom was almo
- Amazing,Gorgeos,Hard to find - Every time i leave my room has been made up.Dream hotel mad
- Amazing - We traveled from 15 aug to 28th and stayed at a few differen
- autralian - Only recently built, the hotel is new and clean, however la
- Awesome hotel with all you need for - I love this hotel , want to come back there again next time
- awesome value service and location - This hotel was one of the cheapest and yet i was so happy wi
- Awesome - room change to pool access room on the 3rd day and it was do
- Beautiful Hotel, great service, great location - We had a great time, and would recommend it to anyone wantin
- Beautiful hotel - It is a beautiful hotel with good facilities. i enjoy the ho
- Beautiful resort and great location - My husband and I stayed at the Sugar Palm Grand Hillside for
- Best Value in Phuket - Fantastic room with a very nice view on the private pool and
- came back with the parents - return visit. we stayed here afew times before and it works
- climbing to comfort - This is a well run "romantic" hotel in that the rooms feel p
- Comfort hotel - Overall of this hotel I can said is pretty good. It seem lik
- Comfortable, Clean & Value for Money - Overall the hotel is very pleasant and nice. Its location is
- Contemporary chic - Loved the contemporary minimalism - bare concrete floors and
- Convenient with great view - We were able to get two beds in our standard room. The room
- Disaster - Staff impolite and useless, arrogant and feeling unsafe. Roo
- Excellent Hotel - Would stay there again - This is the second time we have stayed at the Sugar Palms Gr
- Excellent Value. Great Hotel - Loved our stay. Great restaurant opposite the hotel with ver
- Fashionable hotel near beach - The hotel location and quality of rooms was excellent for th
- good for value, quiet - this is the first night we stayed in the hotel.
- good holiday at kata plam resort - i stay at kata plam beach phuket for 3 night with my girlfri
- good hotel -
- good hotel - good new hotel.near kata beach. hotel is on the way to hill
- good location, but up a steep hill - great views, but the hotel is on a steep hill, and is a bit
- Good location, relaxing but can be cleaner - the hill can be a bit steep for parents. I went there with m
- Good Location - The hotel check-in was smooth and efficient. The hotel was v
- good place and service - you will like this hotel when you arrived here. this hotel i
- Good Stay. Light sunny airy room with Beach views. - We enjoyed the location of this hotel as it was a quick 5 mi
- Good value for money - think the rate is very good considering hotel facility. stay
- Good Value in Good Location - Good value hotel near Kata Beach. Staff are great, rooms ver
- Grand Jacuzzi Deluxe - It is a pretty cool place to chill out in if you want a beac
- Great DEAL!!!! - We loved the sleek modern room and decor. A refreshing chan
- Great for honeymooners - Awesome hotel. It should be 5* hotel, rather than 4*. Locati
- Great Hospitality and View, Very Clean, No Carpet. - It was well worth the price of the room. It was a nice view
- Great hotel .. Even better staff - stayed in a pool access room which was great the room came w
- great hotel, best features, fair prices - in summary this hotel was yet the best among the approx. 10
- Great Hotel, good location and excellent service! - the hotel is located in a hillside as the name says it, and
- great infinity pools, close to the beach - When we arrived the rooms where at the back at the top of th
- Great location away from the hustle of Kata Beach - This hotel has reasonably good service but it is the actual
- Great Location Awesome Rooms - hotel is located 5 mins away from kata beach. plenty of rest
- great location, large clean rooms, nice pools. - had a great weekend staying at sugar palm grand hillside. th
- Great location - The hotel is situated on top of a hill which provide a great
- Great place to stay definitely ... - despite the hotel location is far from airport ( ave take 45
- Great Pool-Poor Service - The Sugar Palm Hillside Hotel was a much different stay for
- Great relaxing hotel, away from the buzzing - The hotel provided a great relaxation escape for both couple
- Great value for the great facility - we stayed in a grand pool view room for 5 nights. i loved ev
- Great View, Quiet but central to all your needs - We found the hotel overall to be a good experience. When we
- Great View - had a very good stay at this hotel, nice big room, love the
- Happy Trip Sept 2009 - My boyfriend and i are glad that we choose to spend 4 days a
- I Love It! - i stayed at sugar palm grand hillside on 8 may 2011 until 10
- Impresive hotel with good location - We stayed here for a couple of nights in Kata, good location
- lovely clean hotel - everything was wonderful we realy enjoyed our stay at the su
- Lovely hotel and service with a smile - A very good hotel with nice view and awesome room.
- Lovely hotel big nice room with good view - we stayed 8 days and we wanted to stay another 8 days
- Lovely hotel but not suitable for family - We have 2 family with small kids stay in this hotel with 1 n
- Lovely hotel but quite alot of walking up hill. - Breakfast is terrible and not worth the money. Hotel nice an
- Lovely Hotel located in Kata Hillside - My first room that was presented upon us was at it highest l
- Lovely Hotel - i traveled with my wife for my honeymoon.. actually it reall
- Lovely hotel - This hotel has everything you need for a beach holiday and i
- Lovely quiet hotel for couples - Sugar Palm Grand Hillside Hotel was recommended by a friend.
- Modern Hotel in Kata Beach - The hotel room is very big, nice design and location is very
- Modern hotel with good services - The best vacation we've ever had!
Amazing environment, nice
- Modern hotel, great staff, amenities and location - the stay was very pleasant with exceptional staff, great mod
- My stay at Sugar Palm Grand Hillside in March 09 - The hotel was really good value for money. We stayed in a de
- Needs Improvements - Room has the basic nessecities. Balcony lights not working.
- New & modern hotel - a good service from the staffs, and located at the heart of
- new clean and central hotel - The hotel is modern and well appointed..the rooms are spacio
- new - the rooms are absolutely beautiful. The hotel is very new an
- nice and clean hotel, worth to stay - Good, the nearby beach is clean. The only disadvantage is to
- Nice and new hotel, but inexperienced staff - The rooms and design of the hotel was nice.. Breakfast buffe
- nice and simple hotel - Its a nice hotel! Brand new, the design is minimalist ! They
- nice hotel at cheap price - -close to main Kata beach
-big room, like the decoration
- Nice hotel view and friendly staff - I stay there for 4 day 3 night, I really like the environmen
- Nice hotel with friendly service & great position - We had a fabulous & relaxing time & recommend the 'ocean vie
- Nice hotel with good location. - had a very nice stay at the hotel. although the hotel is sai
- Nice hotel - based on its billboard, this hotel is awarded as no 2 trendi
- Nice hotel - liked the hotel, nice staff and good rooms for the price. di
- Nice hotel - The hotel is nice but the front desk staff was rude, specifi
- Nice Jacuzzi room with nice view - recommended for couples on honeymoon with theme lights in th
- Nice place, be ready to hike - Depending on where your room is located, you should expect a
- NIce Place - We were very impressed with the quality of the service and t
- nice room with a big bathtub -
- nice staff nice place - The hotel is a bit hard to find, but very near from the subw
- nice - location, less than 50m from Metro exit, easy reach to any p
- No service , No smile - Dirty, old hotel with no service
Dead mouse in the bathroom
- OK - Stayed at a Grand Pool Access Room, and even this room was p
- Perfect for relaxation - Our stay was very relaxing. The hotel has great accommodatio
- Perfect Hilltop Location - Love the location, 1 minute walk to the beach, great view an
- Period of stay 5 days Couple Australian -
- Pleasant and very nice - We stayed for three days and enjoyed every moment. One thing
- Poorly maintained - i stayed in this hotel before and loved it.
- Pretty good hotel - overall this hotel is recommended. quite and good.
- Really great hotel in great location - The room was very clean and spacious. It had a nice view.
- Romantic trip -
- Something different - Good quiet location away from noisy Kata. Service is ok but
- Spacious room with a big bathtub. - The hotel is loacted on the hill, and its a bit difficult to
- Sugar Palm Grand Hillside Hotel, -