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Excellent 8.3
Based on 3997 reviews

Recent customer comments

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Excellent



based on 3997 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.0
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.6
  • Food/Dining 7.4

Christine L.
Australia
February 15, 2016
Would definitely go back
location, service, pool
Thoroughly enjoyed our stay at Sugar Palm Grand Hillside Hotel. It was a fantastic location, enjoyed the food, the staff were extremely friendly and the pools were great

Conrad O.
Singapore
February 13, 2016
Good accommodation option along Kata Beach
Room was very clean and spacious; only a short walk to Kata Beach; relatively wide selection of dishes at the breakfast buffet
An enjoyable stay at this hotel. The staff were very thoughtful and surprised me on my birthday with a cake in the room's minibar-fridge! Would certainly stay here again if I ever return to Kata Beach.

caitlin P.
United States
February 08, 2016
Get ready to sweat walking back
The walk back is a work out and the rooms with the better view are on a higher floor. (Steep hill, and long walk to room, along with evelator transfer) My room was not ready at check-in but they provided a nice upgrade with a pool room for the night( had to switch to another for remainder of stay). Overall nice room and facilities. Staff was helpful although they seemed unsure or confused at time (perhaps the language barrier or because my room was not ready)

bengt R.
Sweden
February 08, 2016
good place too stay but a little expensive
The hotell is ok with easy access too pool. Personal friendly but not really english speaking. Quite a lot of meassy customers wich can be distrubing thoght walls are not really sound proof.

Luke H.
Australia
January 16, 2016
Great Hotel!!
This hotel has amazing views as it is on the side of a mountain. It was always quiet and relaxing even though it is so close to all the action and nightlife in Kata. The staff were accommodating
great stay would definitely book this hotel again. If you have children I would request a lower level room as the stairs to the top may be too much for kids/ older people. However we managed just fine as a young couple. Just a heads up 😀

ROY O.
Malaysia
January 14, 2016
nice views
view location service
Good service. Very helpful staff. Great location Nice rooms Good security

Michelle M.
Australia
January 07, 2016
Great hotel
Great location, nice breakfast and friendly staff
Lovely place, close to the beach and staff very helpful. Breakfast buffet is great and swimming pool is excellent.

Reichelle D.
Philippines
January 06, 2016
Good place but staff could do better
Pool access rooms, short walk to good places, big room size
Check in did not go well as they mistakenly gave us an un-made room. The breakfast buffet was so-so. The only plus is that we had a large sized room with exclusive pool access for a very good rate.

James G.
Australia
January 03, 2016
Amazing
Location, Room, pools
We stayed here for a week and it was amazing. The room was large and had an awesome view over Kata Beach. The hotel is only a 5 minute walk from Kata Beach and a bit further to Kata Noi and is surrounded by plenty of dining options. We thoroughly enjoyed our stay here. Only criticism would be that the hotel needs an extra elevator as you can only get to floor 9 via elevator than the rest you have to walk, it was quite a trek from the street to our room on the highest floor. Breakfast was great with good variety, staff were great, wifi was great in room. Highly recommend this hotel.

Adnan A.
Pakistan
January 01, 2016
Over all good stay but should be rated 7
Location, Cleanliness
Staff was not efficient. They were very slow to respond.