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Excellent 8.3
Based on 4032 reviews

Recent customer comments

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based on 4032 reviews
  • Cleanliness 8.5
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for money 8.6
  • Food/Dining 7.4

Eran M.
March 13, 2016
Comfortable getaway
Comfortable and not too far from the beach. Staff was very helpful - even getting a refund for a discount that I was supposed to get in a related restaurant but the restaurant did not agree to give the discount.

Jiahui G.
March 09, 2016
位置很好離海灘近附近餐廳也多,早餐豐富,特色泳池,房內軟飲每天更新,還會有sky bar free drink和他們集團一plaza的coupon,還有因為酒店依山而建有很多斜坡要走,特別是高層4字頭房號的,checkin後會有小車送上樓,感覺好似坐緊香港山頂纜車,下樓的時候有點復雜但可以兜去空中花園

Siriyakon K.
March 09, 2016
Great experience in Phuket
Nice hotel good location friendly staff

Francisca P.
United States
March 01, 2016
awesome location awesome staff awesome service loved it will stay there again.

Michele T.
February 27, 2016
Great location. Exellent staff
I will come back for sure!

Heli Z.
February 27, 2016
it is terrible
not good

kenneth M.
February 25, 2016
Would go there again in the blink of an eye fabulous we loved everything about the place.

Trevor E.
United Kingdom
February 18, 2016
Great Holiday
Couldn't ask for more, had a great 10 day holiday at the Sugar Palm grand

Doug T.
February 17, 2016
1. Pools 2.buffet for breakfast 3.location to town and beach
Staff was very nice, food for breakfast was delicious with lots of variety. Pools were a welcome relief from a hot day at the beach, Nice shaded cabanas, well most of them. 6 cabanas but only 4 had shade from the sun. All were controllable to adjust but two were missing. Staff had no replacements. Although we expected when we booked that we would be getting a plunge pool outside our balcony, that wasnt the case. We got on the 5th floor and were surprised and disappointed in getting a jacuzzi tub instead. There was no plug for the tub so we didn't use other than to wash our laundry. The step in glassed shower with a rain style shower head, would flood the entire bathroom area. The drain seemed slopped the wrong way and was slow to drain, causing the entire bathroom to fill with water, all the way to the toilet, took over an hour to recede back into the shower stall. We asked to be moved to another room, advising that we were under the impression that we had paid for a room with a plunge pool. They said there were no rooms left with plunge pools and if we liked we could check back the next day. We never did as we were leaving the day after that. So we just let it be.

sunshine O.
February 17, 2016
Nice hotel
Enjoyed my stay. Friendly staff.