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Excellent 8.3
Based on 3974 reviews

Recent customer comments

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based on 3974 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.1
  • Location 8.3
  • Room Comfort/Standard 8.3
  • Service 8.4
  • Value for Money 8.6
  • Food/Dining 7.4

6 Neo S.
December 17, 2015
Bad front desk check out experience
Room Pool Location
Overall hotel room was nice with a decent pool outside. But hotel front desk service brought down the whole good experience to a very bad experience. 1) Tried to borrow a pair of umbrella from the from desk as it was raining heavily but was rudely turn down. 2) During check out, was being accused of ordering alcohol and using hotel travel adapter without any proof. It happened in the 15/12/2015 morning 0630am, 2 female front desk with very bad attitude towards us. This experience was so unpleasant that it spoiled the whole Thailand Phuket trip. To the hotel management, please ensure your front desk customer service staffs are all customer oriented with a good attitude.

7.7 Glywn R.
United Kingdom
December 15, 2015
Brief but nice
Location, views, pool
Attentive and helpful staff made our short stay a pleasant experience

8.7 Chor Y.
December 14, 2015
Awesome, jus need more lift
Nice view, nice environment, good service

7.3 John X.
December 13, 2015
A memorable stay
The staff were very obliging . The rooms were clean and all the facilities were intact and usable.It's a popular one so it's easy to communicate during pick up and drops

7.7 Chun W.
Hong Kong
December 12, 2015
Comfort and near beah
location, staff and pool
I stay in a room with direct access to pool through balcony, water is little bit cool to swim. Hotel is near the kata beach, 5 mins walk, but it is on the hill, away from the noise. Many restaurants and convenient stores on the main street.

10 Esli K.
South Africa
December 08, 2015
Goind beyond what is required
friendly staff, room with the pool, competitive prices
We arrived at the hotel after a crazy few days in Bangkok and Patong. The first thing we noticed is the exceptionally friendly and service orientated staff. We really got the sense that the staff loved what their jobs and were willing to help with anything. The next thing we noticed is that the prices at the hotel were very cost effective - almost like they have done the bargaining on your behalf already. Renting a scooter was cheaper through the hotel, eating at the hotel restaurant was cheaper that any other restaurant and even the shuttle to the airport. By tuk-tuk it would have cost us 1000Baht - with the hotel Shuttle it also cost us 1000Baht but we drove in luxury! We traveled by scooter for 2 days and the staff were so helpful by printing us maps and giving proper directions. THey are always so welcoming and friendly - it was truly an experience. We were walking distance from the beach and as luck would have it there was a market every night. We also enjoyed their 7th heaven bar - breathe taking view of the sunset!

8.7 ZHANG W.
December 01, 2015
Valuable for Money
1. Close to beach; 2 NIce and new hotel; 3 Nice staff and services
Good location, and just 5 mins walk to the beach, and many restaurants around the hotel. The hotel is relatively new, built along a small hill, the view is very nice.

7.3 Sing A.
November 24, 2015
Good poolside view for short stay.
The customer service was top quality. The staff was able to assist and answer all the queries and spoke good English. The view from the deluxe pool was very comfortable. The surroundings was quiet
I had four nights stay at the hotel and travelled around in a rented car. There was sufficient parking for the visitors. The king was a little hard but was acceptable. We had the delux pool view applicable and could be accessed directly from the hotel room. However, the pool could have been cleaner.

9 Gillian F.
November 23, 2015
Lovely stay
Close to the beach, the staff were excellent! The pool and sky bar are great.
Located near the best resturants in trip adviser. They have a free taxi down to their other resturants. The 2 girls singing were outstanding. Little bit of a trek to get to the room. And the bathroom floor not the cleanest but great hotel otherwise. Would stay again. Bed very comfortable.

7.7 Kavitha P.
November 13, 2015
Good stay
The location was near to restaurants, shops and beach. It's just a walking distance of 5-10 mins. The garden and pool view from the hotel. Housekeeping will tidy up your room daily.
Overall it was good, the bed, hot water shower, shower water pressure, swimming pool and 7th floor heaven. Although, the buffet breakfast menu need improvement in terms of varities. We arrived in Phuket at night and checked in late night and requested for late checkout as we checked in late and also was travelling with baby but the front desk staff rudely told us that it's chargeable hourly for extension. Later when we was chatting with the Sugar Palm manager Ms. Michelle, she extended 4 hours for us without any charges. She is so nice and kind lady. Thank you very much.