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Recent customer comments

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All reviews (3948)

Business travelers (64)

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Excellent
8.3
based on 3948 reviews
Hotel Condition/Cleanliness
8.5
Facilities
8.0
Location
8.3
Room Comfort/Standard
8.3
Staff Performance
8.4
Value for Money
8.6
Food/Dining
7.4

8 Meng X.
Singapore
June 19, 2012
Nice hotel n good service
good location and good service
It is nice hotel with good location,just 10 mins walk to the Kata beach..The hotel service is considered nice, except a preganant lady at the reception,her attitute was not good.When we want her to make a call to our agent,she refused to call for us at the beginning,though in the end she lent us the phone.

2 Nicholas J.
Australia
June 17, 2012
Comfortable Hotel, Cold Blooded Staff
Nice big room, I had pool access, TV and DVD player, Comfy bed, fluffy pillows, soft bathrobe and slippers made me feel a bit gay thoughEnjoyed me stay
Enjoyed the room and its a nice hotel if you ignore the staff and treat them with the same cold attitude they will certainly treat you with.

8.7 Geetha G.
Singapore
June 30, 2012
Beautiful infinity pools
The swimming pools
i and my husband stayed here for 2 nights.it a great resort,value for money.they have 11 infinity swimming pools.totally mesmerising.they have pool bar as well if you wanna grab a cocktail or beer.the rooma are simple and modern decorated,was nice and clean.they have a resturant there but only serve breakfast,the rest of the meals have to buy outside,will be quite walk though if u are not driving as it is hilly.must have mosquito repllent because of the mozzies.the staff are not very friendly though not smiling.overall had a pleasant stay here.

7.3 Harish A.
India
May 15, 2013
Good Hotel, not too expensive and close to the bea
Good view, great pool and friendly staff
Sugar Palm Grand Hillside hotel is a comfortable hotel with a great view. Beach is just 5 minutes away and most basic amenities are around the hotel. The rooms are big and the pool is wonderful. However, the hotel is constructed on a hill. There are parts of it which are not accessible by the lift and if you are old, it would be difficult for you to take stairs to some of the rooms. It was tiring for us and we would highly recommend that you ask for rooms which are accessible by the lift. Breakfast was okay but not a huge spread. Staff was very friendly and always ready to help. It’s on the quieter side of Kuta and being on a hill, has great ocean view!

6.7 sahab S.
Malaysia
May 23, 2013
Nice hotel
Nice room and clean.

8.7 Mohamed E.
Egypt
November 25, 2012
Kata Beach, lovely hotel, great view
Good Serving, staff, Hospitality, lovely
Was Great stay for me & my husband, location was far from Patong (The center) but by 13$ you can reach it via taxi

6 Nicholas J.
Australia
June 16, 2012
Good hotel for Phuket
Location, DVD player, TV, Bed
Sadly the usual cold shoulder and inderrerance from staff soured what otherwise would have been a nice stay

7 Dolores F.
Argentina
June 12, 2012
Big modern room and friendly staff
Very spacious comfortable bedroom and bathrooms. Good location.
We really enjoyed our stay at Sugar Palm Hillside, the room was very big and comfortable, no much view to the sea but nice little balcony to relax outside. Also the swimming pool was good. We would rate the breakfast average. Good location, only a couple of blocks from the beach and Kata Beach main shops.

8.7 Andy K.
Hong Kong
June 10, 2012
A very convicenec hotel
cheap and very convience
Room was nice. Quite new, good location, 5 minutes walk to the beach, right on the road with bars for a drink in the evening. i like the pool access room is nice and comfortable and the price is very cheap just per night, reli cant find in Patong, and I like Kata is much slient than patong, and have many restaurant outside. This is the second time that I have stay in this hotel. and we are total 7 people stay this time and all of us live in the pool access room, it is so nice. Although we met a bad weather, it was start raining since we stay, we also can enjoy the hotel with friend.

8 Regina S.
Singapore
June 07, 2012
Great Location Awesome Rooms
location, huge rooms and bathrooms
hotel is located 5 mins away from kata beach. plenty of restaurants,cheap massage parlours and convenience stores nearby hotel. rooms are big and clean ad very comfy. overall a really pleasant stay. phuket town is 15 mins drive away by tuktuk, or you can rent your own car from the airport for a day. ( recommended if you want to go beach hopping )