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Sugar Palm Grand Hillside Hotel

1 Coktanote soi 3, Kata Road, Muang, Kata, Phuket, Thailand 83100 (Show on map)

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Hotel Area: Kata Number of Rooms: 105
Free Wi-Fi

Recent customer reviews

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8.1

based on
286 reviews

Value for Money
8.5
Location
8.2
Staff Performance
8.3
Hotel Condition/Cleanliness
8.5
Room Comfort/Standard
8.0
Food/Dining
7.0
Solo travelers (286)
Jean P. Solo travelers Indonesia, April 28, 2013
Standard beach hotel with bad staff service

Close to beach,easy access to local food
5.7
Yan C. Solo travelers Malaysia, April 18, 2013
nice and clean hotel, worth to stay

Excellent view with great price
8.3
Good, the nearby beach is clean. The only disadvantage is too quiet at night, can't compare with Patong beach.
Serena C. Solo travelers Canada, April 18, 2013
Excellent hotel, will return soon for sure

Quiet, Clean, Large bath tubs!
8.3
Wonderful Hotel, great location, quiet and conveniently located in Kata Hillside. Rooms are bright, clean, large and the beds are comfortable, which can be a surprise in Thailand. This hotel was so great I extended my stay for 3 more days. My only recommendation is that there is NO where at the hotel to get food after breakfast is closed. Also the pool bar is really under done for this hotel, barely has service and nothing to eat when you are roaming around the beautiful water fall pools this resort has to offer. On another note, this hotel "cools" their pools, so it is wonderfully refreshing when you go in. Please, open a restaurant or pool bar service soon! Thanks for a great 11 days :-)
Mirko E. Solo travelers Switzerland, April 12, 2013
Great Pool and Location

Nice Pool, Big Rooms and quite Location
8.7
Stephanie F. Solo travelers Hong Kong, April 11, 2013
Great pools, mediocre service

Pool Pool Pool
7.7
Initial checkin was smooth at first. I was taken to a room on the first level, but the card reader that's supposed to activate the power was malfunctioning so there was no electricity. Maintenance looked into it but couldn't seem to get the power to stay on after 20 minutes. I went to lobby and asked if I could be given another room since I had a 5:30am tour pickup the next morning and I just wanted to settled in and rest. Front desk was reluctant and asked if I could wait. 10 minutes later I was told that the problem was fixed, only to find out that it wasn't when I walked back into the room. I had to make my way back to the lobby again to demand a room change. I was then taken all the way up to "Level 9" in a golf cart to another room. I later I realized that maybe I would've been better off waiting it out and staying on the first floor because the walk from the ground to this level was pretty gnarly. It's a good 10 minutes of confusing turns with 2 different elevators and then an uphill climb, and I wasn't even at the top level. Some of the staff at the front desk didn't speak English at all, which I found odd. The staff at the restaurant wasn't particularly friendly either. My room included breakfast and I was given a coupon for each day. I forgot to bring it with me one morning, and I was not going to walk my way back uphill just to get a piece of paper when they could easily check my room number to see that I had free breakfast. The hostess at the restaurant actually wanted me to go get my coupon. When I refused and told her to check my room number, she gave me a really nasty look. She didn't really speak English either so the communication regarding this snafu was difficult. Overall, I think the service at this hotel was mediocre. The only saving grace would be its central location and the many pools.
Michael S. Solo travelers Singapore, April 08, 2013
Nice hotel located at hill top

Nice pool, good views, pleasant surroundings
7.7
Soeren L. Solo travelers Denmark, April 08, 2013
fantastic stay, great room w/ own pool, friendly s

the rooms, the pool, quit location
9
so relaxing after a long trip at sea.. I can only recommend this hotel
Bo S. Solo travelers Denmark, April 08, 2013
Pleasant and very nice

Nice big rooms, nice staff and good restaurant
8
We stayed for three days and enjoyed every moment. One thing to have in mind when choosing this hotel is that is located on a hill side meaning that it can be a challenge for disabled people to get to some floors. But there are elevators and ramps, so the hotel has thought of this.
Odland G. Solo travelers Canada, April 01, 2013
Excellent service from very friendly staff.

Friendly staff, comfortable room, good location.
8
Wifi in my room was not great, but in the lobby and restaurant it was great. I'm sure it was just an access point issue in my room.
Li G. Solo travelers China, February 22, 2013
perfect swimming pool and bathtub

dinner service and swimming pool
8.3

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