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Sugar Marina Resort - Art - Karon Beach

542/1 Patak Road, Karon, Phuket, Thailand 83100

Excellent 8.4
Based on 1751 reviews

Recent customer comments

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based on 1751 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 8.6
  • Food/Dining 7.6

9 Fides C.
May 04, 2014
our stay was great. will come again
room is very spacious. the pool is very clean and child friendly. very accessible since the beach is about 2min walk from the hotel. great stay!

8.3 Chia N.
May 02, 2014
It was awesome
Cosy, Clean and good Service
Everything was great, from the moment you step into the hotel waiting for check in you get a nice cool cup of ice cream. Great for kids under this hot weather. Room was nice and cosy, clean and comfortable. Only the aircon temp doesn't seems to be adjustable. Room service for dining not much option. Not a problem as there is lots of dining outside the street. Breakfast was reasonably good. Staff service was great. Request to check out at a later time and was approved. Overall very satisfied stay.

6 Giang N.
April 30, 2014
ok. nothing bad, nothing great. over priced.
long swimming pool, helpful staff, close to the beach
products and services in Phu Ket is quite expensive in comparison to other places like Bali or Boracay including hotel, food, sport activities, tranportation. no big issue with the resort itself. with its scale and facility, a delux pool view should cost around 50 usd, not over 75 usd. long swimming pool and cool decoration at the restaurant, the lobby .. is a plus. city center is too far from the airport and the mini bus takes about 2-3 hrs for 50km. the city is too touristic.

10 Christian N.
April 28, 2014
Affordable semi-luxurious hotel
Great location right on Karon beach, great room standard, very helpful staff with good english skills
Had a very nice stay here, can't really complain about anything. Staff was great and communicate well in english. Stylish furniture and a fresh clean feel all over. We had free minibar in our room. Also free access to public computers and a gym on each floor. If I ever go back to Karon beach I will book here again.

April 26, 2014
Clean, great, awesome staff, comfortable
Wonderful staff, great pool, centrally located (within Karon)
The staff were one of the best features of the hotel, and I loved the pool for relaxing. The hotel being relatively new was clean and in fantastic condition. The staff were attentive and went the extra mile, making them one of the best assets of the hotel. Also, the hotel is situated very close the the beach, and also to many restaurants. Kata and Patong beaches are a short drive or scooter ride away if you get bored of the Karon area. I highly recommend this hotel.

10 Christopher D.
New Zealand
April 22, 2014
staff great , nice pool , queit

6 Melanie L.
April 21, 2014
Decent cleanliness with wifii
Location, design, swimming pool
It is pretty decent for the amount you pay for the regular deluxe/superior rooms. Pretty nice pool and room toilet. Bed wasnt very comfortable. Location still good. The normal room was just ok but the others like suites seem pretty awesome. Most impressive was the staff making an arrangement for us to shower before heading to the airport even after we had checked out, as there were no shower facilities other than the rooms. 6 stars out of 5 for initiative and service.

9 Chant K.
April 19, 2014
Quiet environment. Feels refreshing.
private pool, clean environment and walking distance to beach
Staffs are very friendly and attentive. Will definitely recommend to friends.

8 Michael A.
April 14, 2014
Excellent hotel. Really nice Staff.
Friendly Staff, Quiet, Good lcation
Overall Sugar Marina Resort is excellent. The staff will go out of their way to make you happy. I requested to change my room - as I wanted something backside and more quiet - and they accommodated my request and I was really happy with the new room. Particularly Bo and Pepsi were both really nice and helped anyway they could. Also the Breakfast staff were incredibly friendly and great service. My only complaint: a specific night time male staff. Not sure his name. Balding (or shaved head Thai of course), late 20s early 30s. When checking out - I was late for my flight and he would not let me leave until they had checked the room. This was fine but he told the taxi driver I couldn't leave and basically forced me to wait, and was being very aggressive toward me. I told him to put any outstanding charges on my CC card which they had but he refused. I ended up missing my flight. Not entirely his fault, as I woke up late, but he certainly didn't help the situation and he was completely unapologetic about it all. However above withstanding Sugar Marina Resort - Art - Karon Beach is a great hotel, they have a fantastic staff, pool, breakfast, location and I highly recommend as a place to stay. I will definitely stay here again when I am back in Phuket.

6 La-or C.
April 12, 2014
Very disappointing when check in
We chose this hotel because it's near Karon beach and we called to confirm that our rooms are twin beds two days before arriving.The reception told us that our rooms are twin beds and have been assigned.When we arrived at reception,we were informed by hotel reception that we have to move to another hotel at Kata beach because there is problem with reservation system.They don't apologise,they kept saying that we have to move.We told them that we have called and confirmed the rooms 2 days ago and we don't like Kata beach,we don't want to move.They don't listen,so finally we told them that it's no use to waste their time convincing us to move to Kata beach,please look for rooms for us. After half an hour,they were ready to show us two rooms but not check-in.We asked why they have to show us the rooms,we want to check-in.So we moved our luggages into the rooms just to find out later that one of the room is so small especially the bathroom.Another room is acceptable.Later we were told by their staff that they wanted to save these two rooms for another group of guests who stay longer than us.We were so disappoined! We will never book this hotel again.