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Recent customer comments

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All reviews (1738)

Business travelers (33)

Couples (907)

Solo travelers (248)

Families with young children (228)

Families with older children (128)

Groups (194)

Excellent
8.4
based on 1738 reviews
Hotel Condition/Cleanliness
8.5
Facilities
8.3
Location
8.8
Room Comfort/Standard
8.4
Staff Performance
8.3
Value for Money
8.6
Food/Dining
7.6

9 anita B.
Indonesia
November 18, 2013
sugar marina karon is centrally located
location, super friendly staff, comfortable room
it was very nice. i have nothing to complain about. the staffs were nice, good english language skill. room was spacious, breakfast buffet was surprisingly good. i would comeback here for sure.

7.7 Shanusha N.
South Africa
November 18, 2013
Very comfortable.
Room size, Location, Friendly staff

8.7 Michael A.
Japan
November 07, 2013
Staff are incredibly friendly and will go out of t
Friendly staff, good location, friendly staff.
I recommend the Sugar Palm Karon Beach to anyone looking for a convenient location and quiet nice place to stay. Can't say enough about the staff. They were incredible. I had a small problem with my room and they solved the problem immediately. I won't go into details but let's just say I was more than satisfied with the solution staff provided. I will definitely stay there again.

9.3 jeffrey A.
United States of America
November 11, 2013
Great Location close to Karon Beach
New Hotel, Nice rooms and showers, cool Apple IT products, nice pool
Enjoyed our stay and we wll be back. good rates, great location and nice beaches. breakfast was goo too.

8.3 Raul P.
Philippines
November 11, 2013
Great location. 2 min. walk to the beach.
Great location, close to the beach and lots of restaurants in the area.
It was my 2nd time to stay in the hotel. Great location. Decent breakfast spread. It has a nice long pool if you want to do some laps. Staff could be better though. Some were really friendly and accomodating, while some need to undergo training.

7.7 Raul P.
Philippines
November 07, 2013
Great value for money.
The hotel's location is a winner. Close to the beach and a multitude of restaurants.
This is my 2nd time to visit the hotel. They were renovating in preparation for the peak season. Staff friendliness is a hit-or-miss. Some are very nice, while some need to undergo customer service training. In spite of that I will definitely come back. The location is perfect for me. It's just a 2 min. walk to the beach and there are numerous restaurants around the area.

8.7 kathrina T.
Philippines
October 30, 2013
highly recommended
good location, near to eating places, beach, shops, value for money
CONS aircon is abit too noisy, you have to do something about the curve on the bathroom door; water is stagnant in that area. poor sloping of floor at the shower area, other than that im satisfied.

6 Siqi Z.
China
October 17, 2013
staff not helpful.shower colde..
good location
location good. hardware OK. service so bad! cold water long time no solution. room with 3 guests can only borrow 1 umbrella in a heavy rainy day....

10 wei H.
China
October 13, 2013
Nice and great experience
1 Nice breakferst 2 friendly staff 3 Near by karon beach
It is nice experience when i stay in Sugar Palm Resort,Nice service and staff always with smile like your friend. you can go to karon beach by two minutes,it is so near.

7 VIBULPONG W.
Thailand
October 04, 2013
Near Karon beach
Near the beach , good pool , nice room
The hotel was under construction some zone , but the service was still ok