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Recent customer comments

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based on 1736 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.5
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 8.6
  • Food/Dining 7.6

7 Stephen S.
December 05, 2012
Large Hotel well located near beach and rshops
Modern hotel, with clean, well serviced facilities
This Hotel is also connected to Malia House via an internal walkway. It would appear owners are refurishing Malia House. Although we were booked into Sugar Palm, we were given a room in Malia House section. Room was most satisfactory, with all modern facilities. Bathroom a little small, with concerns about location of toilet facing shower and risk of injury due to slippery floor. Positives: Overall a very good resort, with excellent breakfast. Large swimming pool surrounded by park like facilities. Very polite and efficient staff. Large, Clean room serviced daily. WiFi, Security Safe in Room, Cable TV. Hotel is within 2 minutes walking to excellent beach. Rooms have limited sea views. Located in short lane just around corner from Restaurants, Bars, Shops, ATM's and Money Changers. Negatives: Little of concern. Noise level from some close entertainment venues can be annoying late at night. No lunch/evening dining facilities, however, due to location to restaurants this is not seen as a significant issue. Overall would definately stay here again.

5.7 Andreas K.
December 07, 2012
close to everything but still quiet
close to everything, shopping, restaurants, beach, and still fairly quiet
the hotel consisted of 2 buildings, one of the buildings are new and far away from road, right next to the pool, very nice. the other building is old and closer to the road and fairly boring. pool was not clean

8.7 XIA W.
December 17, 2012
Convenient Location with very good service
Location, good service
Our family of 6 stayed 4 nights in Sugar Palm Karon. The staff is extremely friendly and the room is clean and equipped modern enough for a budgeted stay. The breakfast is not bad as well. Overall a pleasant stay if you are looking for a quiet getaway at Karon beach.

7.3 Kong L.
November 20, 2012
Good location...
Near to beach
Staff are attentive and helpful. Hotel food was good. Plenty of tuk tuk around the area and no problem to travel from Karon to Kata or Patong as Karon situated in the middle. Overall Patong would be a shopping paradise while Karon & Kata beach are more beautiful and good for relaxation.

9 HON C.
United Kingdom
November 11, 2012
A relaxing hotel
Friendly staff and perfect location
The hotel is in a perfect location close to the beach, restaurants and shops. The drinks in the mini-bar are free which is just wonderful. The breakfast is also delicious and it allows a good start for the day.

9.3 Christina B.
United Kingdom
November 03, 2012
great service, central location, lovely hotel
free mini bar and breakfast
I only have one issue with this hotel, it had pnly 7 sun loungers which is odd for a hotel of its size. The rooms were great, the breakfast great, service great. Would deginately stay again.

9.3 Karina S.
November 06, 2012
Great location, great rooms!
big and roomy rooms. great location!
We stayed here for only one night but it was enough to convince us that we would definitely go back. The hotel had a great location, just a 5min walk to karon beach. And when you've had enough you can grab a bite to eat in one of the multitude of restaurants within the area. There was a temple further down the road with a nightmarket where we bought some souvenirs and tried some street food. We had to leave early the next morning for our flight so we asked the hotel for airport transfer. Their price was more expensive (as to be expected) but since time was an issue for us, we were grateful for the help. Minivans/buses would have been a cheaper option but they leave at a later time than we needed to. For our purposes, karon seems to be a great place to stay in. Will probably stay here in the future. :)

5.7 LAU C.
June 22, 2015
Good environment
Clear and pool outside the rooms

10 Yuan L.
November 02, 2012
Good location & nice service
nice service
Good location near the beach and we recieved a nice service.

8 Lawrence L.
October 22, 2012
Nice & Quiet Hotel
Rooms with pool access was fun
We stayed for 5 days, the hotel was clean and quiet. Staffs are helpful. We asked for a late check-out due to our late flight and they are kind enough to provide us the service. The breakfast was good but there are no lunch and dinner at the hotel cafe. Easy access to restaurants and shops near the hotel. The beach is just 5 mins walk away. Definately will stay here again.