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Sugar Marina Resort - Art - Karon Beach

542/1 Patak Road, Karon, Phuket, Thailand 83100

Excellent 8.4
Based on 1748 reviews

Recent customer comments

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based on 1748 reviews
  • Hotel Condition/Cleanliness 8.5
  • Facilities 8.4
  • Location 8.8
  • Room Comfort/Standard 8.4
  • Service 8.3
  • Value for Money 8.6
  • Food/Dining 7.6

8.7 Georgia H.
United Kingdom
April 23, 2015
Great stay for a great price
Location, Welcoming , Breakfast
After a tiring journey we arrived at the Sugar Marina Art at about 7.30 am they let us check in early. The beds were comfy, pool great, staff friendly, great Wifi and an amazing breakfast. It also had a good location on the quiet Karon beach near to the Beach and Restaurants with markets all around. Great stay for a good price

9 osman D.
April 22, 2015
quiet place ,nice room and helpful staff
nice hotel

7.7 Kathleen S.
Hong Kong
April 21, 2015
clean and nice
pool, location, big bed are good
East to find this hotel

9 Vince W.
April 16, 2015
comfortable ,good location and cheap
comfortable ,good location and cheap
comfortable ,good location and cheap

7.7 ng C.
April 15, 2015
value for money accomondation
clean, converient, centre location
the stay was good with good, clean and comfort environment.

8.7 Louise S.
United Kingdom
April 13, 2015
Lovely stay
Location, room and pool
Lovely location, very close to the beach and a range of bars and restaurants. The tour arranger was very helpful. The was large and up to s good standard, a few things weren't quite up to par; twin beds pushed together to make s double. The pool is lovely with partial shade.

2.3 Nga T.
Hong Kong
April 12, 2015
Inflexible service and unprofessional staff
location, beach swimming pool
Since the very first day we booked the room with swimming pool access, the hotel refused our request through the Agoda customer service to upgrade it to Right, we arrived at the hotel at 1pm but then we were told to come back at 2pm which was the official time for check-in. Well when we came back at 2pm, we were the last amongst the crowd of customers to check in. Third, when we checked in our room, the room temperature was set at 27 degree Celsius but we approached the front desk three times and then three times three different technicians came. They tried to fix it but to our dismay it was not working. Three times we were told the temperature would be automatically be adjusted to the right temperature. However, after two hours, the room temperature was still at 28 degree Celsius. How could we stand such steamingly hot room? Then we requested to change our rooms but then they dishonestly refused as they claimed there were no rooms available. Then we logged on a hotel booking website, we found that there was one swimming pool access room available. How dishonest they were. After some negotiation, we checked in the swimming access room next door. Obviously, they were very dishonest.The next day, we went to the restaurant to have our breakfast. I told the manager on duty to pay when we checked out. When we were having breakfast, they approached us three to imply to us to pay for the breakfast. Finally, we had to yield to such pressure and settled the payment in cash.Therefore, the next day , when we had breakfast, we immediately paid for the breakfast.When we checked out, one staff said to us eventually. "Sorry for all the inconveniences!''You know what from the beginning, no one apologised to me until the very last moment in this hotel.

9.3 Yuanlin Z.
April 06, 2015
Fiendly Hotel
Nice food,frinedly and helpful staff,close to the beach.

8 Yiu L.
Hong Kong
March 26, 2015
Comfort stay for enjoying, it's valued
Comfort, clean, staff polite

8 Christopher W.
March 26, 2015
Great stay
Clean, great location, friendly staff