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Recent customer comments

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All reviews (405)

Business travelers (15)

Couples (52)

Solo travelers (20)

Families with young children (224)

Families with older children (56)

Groups (38)

Very good
8.0
based on 405 reviews
Hotel Condition/Cleanliness
8.4
Facilities
8.4
Location
7.1
Room Comfort/Standard
8.5
Staff Performance
8.3
Value for Money
8.1
Food/Dining
7.7

5.3 Kamran S.
Pakistan
June 28, 2013
good hotel but far from down town
ambience, food and view
overall ok, good for couples not interested in shopping or going downtown, transportation is expensive as this is far from main area in Phuket. beach good and nice swimming pool. food also good but very expensive.Would recommend for epople interested in serene quite location and privacy.

3.3 vianna L.
Singapore
June 19, 2013
Not worth it
Nothing nothing nothing
Not accessible. Expensive transfers.

5 James M.
United States of America
May 30, 2013
Big room, but wouldn't stay here again
size of room, water slide, channel selection
Not bad but won't stay here again. It seemed like the entire staff were trainees. The room size was a big plus, and the water slide was enjoyed by our kids immensely. BUt after just coming from the Cape PAnwa Radisson Blu, it was a letdown.

7.7 caiyun W.
Singapore
June 06, 2013
GOOD HOTEL APARTMENT FOR FAMILY
APARTMENT SIZE, BREAKFAST, POOL ACCESS AND CLEANLINESS
The apartment was great for parents and couple staying in the same room together- we have own bedroom. one thing,there is only 1 toilet for the 2 bedroom apartment. so for 4 to share 1 bathroom can be quiet challenging.other than that, all is pretty good:) You need a car:)

7.7 Stephen L.
Australia
June 01, 2013
Great Family Resort
Fantastic swimming pool. Really good breakfast and great variety. Large room with effective air conditioning.
We really enjoyed our stay at the Swissotel and it was the perfect way to end our holiday in phuket. Is is very family friendly and the whole family will enjoyethe large swim pool and y the water slide. Breakfast is really good and was of a great variety and standard. Room was large and comfortable. What more could you ask for?

3.3 Kannitha S.
New Zealand
April 23, 2013
Food and restaurants are poor
Room spaces, pool, and kids world
Bad experience with dinner and staff, the service was awful, so as the food.

8.3 Tracey O.
Australia
April 29, 2013
Again a fantastic family holiday at the Swissotel
Two bedroom suit - great for families with children. Friendly and helpful staff with good english. Queit location away from the hustle and bustle of Patong with a free shuttle if you wish to go in.
This was our third visit to Phuket, second to the Swissotel...we love it! Large spacious rooms(we had a two bedroom delux suite)so the kids can get some decent sleep whilst the parents can have their own space. Not on the beach front but only a short five miniute walk to beautiful Kamala beach which is sheltered and safe for little ones, plenty of sunlounges available(200bht/pair). The price for food and drink in the hotel is reasonable although there are plenty of cheaper options along the beach, Smile bar I would recommend for food and drink. The resort pool was clean with plenty of towels/lounges available, the kids love the water slide. Great gym,I should have used it more. We love the breakfast buffet, plenty of variety and regularly topped up. See you next visit Swissotel thanks for another great holiday :)

7.7 David S.
United Kingdom
April 10, 2013
Good family resort
Family friendly, good food, nice location
A good resort for families with young children. The room is large and comfortable but would be nice if there was wifi in room. The food was good. Staff friendly and helpful. A little bit of a walk to the beach but no trouble, quiet with a few shops. Very close to Phuket Fantasea. Easy to get taxi next to hotel. Convenient location for getting to other parts of Phuket including airport.

8 Rachna J.
India
April 05, 2013
Great Stay
Excellent breakfast, Great kids club, Close to the beach
We stayed at Swissotel for 5 nights in March 2013. The hotel is located 5 mins walk to the beach, 10 mins walk to the kamala village. My two kids aged 8 and 5 had great time at the kids club and in the pool. The pool has a slide too - that was a great hit with kids. Staff is great.Breakfast is awesome. We are vegetarians but had no probems finding options to eat. Right in front of the resort, there is a minimart, massage shop, Indian restaurnt and thai restaurant.

8 Teresa T.
Malaysia
April 04, 2013
Awesome
Location, swimming pool and good service
Awesome and really good customer service, free upgrade to three rooms apartment