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Excellent 8.3
Based on 2540 reviews

Recent customer comments

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Excellent



based on 2540 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 8.4
  • Location 9.2
  • Room Comfort/Standard 8.2
  • Service 8.4
  • Value for Money 8.0
  • Food/Dining 7.5

6.7 Chloe C.
Malaysia
October 27, 2014
A great location at Patong beach
Clean, good location and comfort bed
the staff service need to improve

8 SIEW C.
Malaysia
October 26, 2014
Staff not so good
Room very nice ,location very good and hotel very clear
I'm very happy of hotel upgrade my room for 2 days but have some of staff don't.understand English

8.7 SImon W.
United Kingdom
October 26, 2014
5 days @ The Kee Resort & Spa
Reservation Assistance, Breakfast & Wi-Fi
My wife and I booked the Kee Resort and Spa after my wife had spent the morning trawling the internet of a different hotel to stay than that which we normally frequent when in Phuket. Having decided on The Kee the booking was duly made along with the flight. Now, the unfortunate, and also fortunate part of the trip begins. I wake on the morning of departure, and as is habit check my phone for e-mails overnight to be greeted with an e-mail from our chosen airline to inform us that the flight was cancelled. Having re-read the e-mail three times, I then decided to wake my wife and appraise her of the situation. Having made a couple of phone calls to the hotel, who I have to say were outstanding in assisting us with someone else's screw up, they gladly held the room for 2 days, we in the meantime rebooked on an alternate airline and extended our trip as well. All details were e-mailed to the hotel and confirmed back to us within the hour. Upon arrival they were expecting us, and had even upgraded us to a deluxe room complete with its own Jacuzzi on the enclosed veranda! The breakfast was great, the wifi coverage was superb, we did not spend any time in the pool as we were out shopping and eating whilst we we there :-), however it did appear popular especially with the sunken pool bar available for you to swim up to. My only criticism of the hotel would be that the housekeeping needs to keep a better eye on the rooms. I believe the hotel is a couple of years old now, and the lack of maintenance is starting to show with light switches not appearing to work in the room, bulbs not having been replaced. These are items that should be identified by housekeeping and passed to the maintenance team to remedy, they should not require guests to identify the issue for them. However, the above points are really rather minor, and my wife and I have agreed that we will indeed be staying there on our annual visit to Phuket.

10 Vincent W.
Malaysia
October 23, 2014
Nice, awesome and clean
Nice, awesome and clean
Nice, awesome and clean

7.7 Wilson L.
Malaysia
October 20, 2014
EXCELLENT facilities, BAD hotel policy
Clean and cozy rooms, friendly staff and good location
I must say the whole hotel is a state of the art hotel, with a strategic location right beside the famous Bangla Street and Patong Beach. I enjoyed my stay there. But I didn't enjoy my check-in at all. The story goes like this... I read that I'm allowed to squeeze a group of people inside one room and all i need to do is pay a little extra. So i booked through Agoda for a room. Surprisingly, when I arrived I wasn't allowed to squeeze all my friends inside, and the staff told me they only allow a maximum of 3 persons (I had 5). The staff told me this was the hotel's policy all along. So I accepted it and paid for another room. BUT... right after I paid for another room, I saw two men bringing another TWO girls (total of 4) into their rooms. They only paid an extra of 1000 Baht each. So there goes the so called "hotel policy", I glared at the staff and asked him to count the number of people that just walked in. All he said was "I'm sorry, Sir. Those two girls are only their "temporary companions" and they don't stay here. So we allow." So I was like "What?? Those two are bringing those two girls into the room to STAY THE NIGHT! It's the same as us here! So what do you have to say about your policy huh??" They just kept apologising and then kept quiet. We were too exhausted to argue so we just went to our rooms. Their rooms could easily fit SIX adults by the way. So... The Kee, even though you have wonderful facilities and all... this will be my last time staying with you guys. I can't stand liars.

9.7 Grayson L.
Australia
October 18, 2014
close to the action
Great Location. Amazing Rooms. Friendly Staff
This resort is right in the heart of all the action. I had the plaza balcony room and when I step out on my balcony below is bar after bar after bar with the music pumping. If you love to party this is the place to be. The staff were great and very welcoming. This hotel has everything within walking distance, shopping centre, restaurants, bars, clubs, beach, markets, the lot!!! Amazing place I will be back.

8.7 LIEW K.
Malaysia
October 16, 2014
Good Location, in centre of Patong Breach
Good Location, Friendly Staffs, Comfortable room
Great, easy to access to various point in Patong Beach area, walking distant to Jungceylon Mall. Hotel next to Bangla Road.

10 scott B.
Australia
October 13, 2014
great place
close to bangla rd
great, first time i have stayed there and i have been around patong many times, now the kee is my first choice as it is just down soi sea dragon to bangla rd and is perfect for me.

10 Nickolaos P.
Australia
October 12, 2014
great location
service, location,
Great service, location is smack bang next to bangla rd

6.3 Kah L.
Malaysia
October 11, 2014
The Staff has very BAD attitude
Direct access pool room was awesome, near to bangla road and near to shopping malls
Everything goes very smooth except for their staff attitude.