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Recent customer comments

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Good



based on 76 reviews
  • Cleanliness 6.4
  • Facilities 4.9
  • Location 6.9
  • Room Comfort/Standard 6.6
  • Service 6.4
  • Value for money 7.3
  • Food/Dining 7.0

robin S.
United Kingdom
December 10, 2015
good hotel
the breakfast was great the room was clean and most of staff helpful
yes I had a great time with my partner I did have a problem with 2 members of staff who seemed to be northern European at reception when I asked could I keep my room a little longer as my flight not until later all they wanted 200 thb per hour which I felt far to much as hotel not busy and I felt the were rude how they spoke to me

Enrico L.
Germany
December 07, 2015
Not as good as the pictures suggest
Nice staff; good location, quiet
There was nothing really bad, but also not really good either. The pictures look so much better then real rooms. In reality they are old and worn out. The swimming pool, too. The breakfast buffer was quite bad, too. The staff was nice though and the area is quiet, so that you can sleep very well. I got a special promo deal 2 nights. This is an ok price.

LEONARDO N.
Chile
November 24, 2015
Very smelly room!
Quiet, near centre, cheap
Was ok but smelly, some of the staff alright, others very moody.

Premjeet K.
Malaysia
November 16, 2015
love the russian street
quiet , good location , friendly
i didnt know that it was russian owned until i saw instructions written in russian in the lift . its very quiet and i love being with russian . they dont say much ( perhaps bec of language ) and they are very respectable . rooms were very clean and comfortable . its snuggled into one very quiet street where they have massage parlours and laundry , scooter rentals and supermarket . its a small cosy road . quite romantic actually .

Marcus R.
Thailand
November 11, 2015
Russian Hotel...
The breakfast, location and price...
It was full of Russians, which is ok but the TV was nearly all Russian channels, every sign was written in Russian. Also out of the two lifts in the hotel only 1 worked and that could only take 3 people at a time. Waiting for a lift to the 8th floor became a regular part of our day... other than that it was good value for money...

Yaye C.
Senegal
November 04, 2015
Hotel in Phuket
I didnt hear the noise from the main street. The staff was very nice and helpful.
I arrived in the hotel and had to wait about an hour 30 minutes to check in because there was a flooding. They ended up giving me a room which i felt was very small and the floor wasnt nice. I booked just for 2 days in case i didnt like the hotel as seen on fotos and I must say it was a great idea. I am still in Phuket for 5 more days and looking for a good hotel. You guys need to please assist me and give me a great deal as I wasnt satisfied with the 1st. It is called a spa hotel and is supposed to make you feel relaxed and without stress but even gettting in the elevators was stressful and my view was just poor. I still need a hotel from the 6th to the 10th. Thank you

Tuomas R.
Finland
January 17, 2014
Thai islands rule, phuket and this hotel does not!
leaving it...
The whole place and room was not good. elevator did not work. not too great pool either and it was cold.

Ma C.
Australia
May 24, 2013
Excellent staff near bangla rd
Good staff clean room and near Bangla road within 10mins walk
Friendly staff clean big rooms close to Bangla road within 10-15mins walk

Tiffany K.
United States
December 01, 2012
Don't be fooled by the pictures
Location
This hotel was unfortunately nothing like the photos. The service was pretty awful. I called down to the front desk to get a hair dryer and they rudely told me to come down and get it at the front desk. I had no issues picking it up but then they gave it to me and insisted I use it quickly and bring it right back down. They called me shortly after I used it to get it back... The rooms were poorly lit with very hard beds, even for the standard hard Thai bed, and the bathrooms were full of mold. The pool was very small and surrounded by decrepit buildings which provided a poor view. The breakfast was not bad and was included which was nice. The location was good only a couple blocks from the beach and night life. The air conditioning in the room was very good. When we went to check out we noticed an advertisement at the front desk for a Taxi Service since the hotel itself is a couple blocks from any Taxi's. We asked the front desk to get us a Taxi and they said "sorry no" and pointed us down a couple blocks with all of our luggage right after it had rained and partially flooded the streets....again bad service. All in all I think the few reviews that have been done for this hotel have possibly been done by the staff??? Would not recommend it.

Ma C.
Australia
September 22, 2012
Beautiful hotel
Clean & nice staff
Lovely place. Great value for money. 15 walk to bangla