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Recent customer comments

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Excellent



based on 3670 reviews
  • Hotel Condition/Cleanliness 9.0
  • Facilities 8.5
  • Location 8.7
  • Room Comfort/Standard 8.8
  • Staff Performance 9.0
  • Value for Money 8.5
  • Food/Dining 8.1

5.3 Raine K.
Singapore
May 22, 2014
Second stay at Nap and i'm very disappointed!
Location near beach, can't think of any.
I stayed at Nap Hotel during my first trip at Phuket, it was a pretty pleasant 2 nights stay so i decided to book the same hotel for my second trip. Never did i expect, it was a total disappointment! I requested for connecting rooms and even emailed to their reservation team to further confirm on that and this happened a month before my trip. Upon arrival, the front desk staff told me no connecting room is available. I explained that i had sent in request way before and i was not informed that connecting rooms were not available. And then, they said they will check again and let me know again. After a long day, we arrived back in the hotel but the staff still gave us the rooms that were arranged in the afternoon! I'm not very convinced that they had checked on this and it seems that there isnt any communication between the shiftwork staffs. To sum it up, for the first arrangement, our two rooms were separated one in the front corridor and the other at the end of the corridor. For the next couple of nights, we were put "opposite" of each other (well, it's actually diagonally). From this incident, i do feel that the service of Nap needs to be improved. For a moment, I felt disturbed with their attitude and the way they handled the situation. I wont go back Nap again as there are a lot more better hotels in Phuket.

6.7 Lai T.
Malaysia
May 24, 2014
Great Location
Good Breakfast - Location -nice staff
Disappoint when check in. We are group vacation booking 3 rooms, request double bedroom (No), same floor (No). They should let us know after booking is not when we arrival. Very poor management. Finally, only can arrange same floor. Bad experience.

9 colin G.
Singapore
May 26, 2014
Comfortable room & close to the beach & eateries
10mins to beach, food & bar. Clean comfortable rooms.
Prompt check,in, wonderful service but could have done better to give us a better room. Ours was at the ground floor facing a wall..... other than that everything was good.... would recommend this hotel if u are Patong for its convenience

8 steven P.
Australia
July 10, 2014
very nice
breakfast, the bay and the pool
firstly if booking this hotel through agoda there is a space for requests... use it to make sure you get a double/queen or king otherwise you will end up with 2 singles.. appart from that every thing was very satisfactory

8.3 Alan M.
United Kingdom
August 19, 2014
First stay in Phuket
Pool, amazing beachfront room, staff
Beautiful scenery and friendly staff. More expensive for food and drink than other hotels. If you wander just outside the hotel, right opposite you can get food and drink for a fraction of the price that tastes brilliant.

8 Yap Y.
Malaysia
May 20, 2014
Fantastic stay
clean friendly staff and convenient
Fabolous!

8 Li L.
Singapore
May 19, 2014
Comfortable and clean
1. Conveniently located near the end of patong, both beach and clubs are within walking distance 2. Room was nice, spacious and comfortable 3. Attentive staff
The Nap Patong is conveniently located near the end of Patong beach, walking distance to both the beach and bangla road, but sufficiently distant away from the hustle and bustle of the clubbing crowd. Staff were attentive to guests needs. Special kudos to the staff manning the tours booth , he recommended an awesome tour for us. If the room came with pool view or sea view it would be perfect , but of course this is understandably subject to availability.

8 Kenneth K.
Singapore
May 18, 2014
Good service and friendly staffs
Nice lobby, good surroundings and close to the beach, excellent service
Relaxing and very nice stay at The Nap Patong Hotel.

4 Nguyen V.
France
May 17, 2014
Definitely not recommend
Central and comfortable
I definitely not recommend this hotel. We booked a double suite for our honeymoon and finally get a 2simple bed room. Not way to change, and no way to get our cash back...Plus, i had to pay 300baths for just one cup of coffee accidently broken, For a room paid this hotel cannot be serious...

6.7 Teng M.
Singapore
May 21, 2014
pleasant and quiet place in patong
powerful air-con, quiet, helpful staff
nice décor of the hotel. pretty quiet in the night which is good for a quality rest. free bicycle rental upon request! staff speak good English. Nam Spa is excellent, one-for-one massages in day (9am-12noon).