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Very good 7.7
Based on 4215 reviews

Recent customer comments

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Very good

based on 4215 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.4
  • Location 8.4
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 7.3

Iqbal A.
November 19, 2012
Good location but no wifi
Good location, good rooms and service. But no wifi ( only on one of the floors) Disappointed with the breakfast.

November 17, 2012
Great location!!!!
Breakfast buffet,Great location ,swimming pool,
Breakfast buffet was really Great!!! Many choices!!! Swimming pool is nice as well. No need to rent bike. Centre of busy street. I saw police catch some foreginer. In phuket, no good idea to rent a bike. That is why I choose this hotel.

Stephen H.
United Kingdom
November 14, 2012
Nice hotel, clean, and a great pool
no wifi, which was a problem! staff maintained that there was free wifi in public areas, but it never ever worked!

Penny B.
November 14, 2012
It was ok
The spa
Our first impressions were not good, as I had organised prior to our stay with the hotel for someone to pick us up from the airport (if you have been to Phuket before you will understand how annoying it is getting hassled by every single Taxi driver) So we were expecting and looking out for a driver with our name on a sign. However we arrived for nothing and had to put up with the hassle of trying to find a non dodgy taxi driver that wasnt going to rip us off. If you cant provide a service such as an airport pick up, don't agree to do it and stuff us around. I tried explaining to the front desk what happened but she hardly understood a word of english. We ran out of toilet paper because we were not provided with enough. The last night I also hoped in the shower only to realise we had no towels in our room, the room service ladies had taken the dirty ones and left no clean ones. Also there is free wifi but you have to go and sit on level 2 to use it, free wifi in rooms would be good. The location is about a 15 minute walk to Patong beach. The restaurants in the Hotel were both empty so we had an awkward dinner with the staff just staring at us the whole time. The groups of people walking very loudly down the corridors every morning between 6:30am-7am was very annoying. The no loud noise policy wasnt very effective. The spa ladies were amazing and good - thats all I can say

Christoffer L.
November 13, 2012
nice room
good location
The room where very nice got upgraded so we got the room in the other end of the hotel close to the pool. Hotel very close to city but lilebit long way to beach.

Christoffer L.
November 13, 2012
good locatin
close to evrything
Good hotel, nice pool area. Diatance to the beach litle to much when have smal children. And the patong beach is dirty. Not recomend patong for familys. Good place if whant night life

Chan M.
November 13, 2012
Good location but bait noise at lower floor
Good location
Stay at royal wing at 3rd floor,is face to the street with full entertained free show in front of the hotel room but at the back is block by the small *house" .if can get the upper level is full view on the pool side.further more is so convinient that is connecting room for our two family with kids.There have a 4 choice of the swing pool for the kids and adult.Is good memorial trip for us.

Mohd N.
November 13, 2012
Great entertainment here !!
The pool is nice
I have a very great stay here. The staff is really friendly and the pool is wide and beautiful. The area is warm with a lot of club nearby. It is located near soi bangla and have a lot of entertainment. I really love it.

Andrew L.
November 13, 2012
Great location and lovely hotel
Layout of the hotel and also the location
The view from the room is amazing as it is one of the tallest hotel in the Patong area. The pool is also very nice with a poolside bar.

Alysha K.
November 11, 2012
Below average hotel
I was very dissappointed with my stay at this hotel. It was definitely not a hotel fit for royalty!! I stayed in the royal wing and it was really noisy all night long. The gay clubs close by have their music loud ever night!!! House keeping were incapable. I was left with no towels for one day. The water in the shower was frequently very cold. Also lost water pressure and there was almost no water coming out of the shower head. This also occurred regularly. The next room ordered room service and left the dishes by the door. It took them 3 days to collect the dishes! I had a large cockroach in my room and another cockroach found on the breakfast food serving display! The free Wifi didnt always work and internet in the room was very expensive! I would recommend you don't stay at this hotel!