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Very good 7.7
Based on 4216 reviews

Recent customer comments

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Very good



based on 4216 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.4
  • Location 8.4
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for Money 7.7
  • Food/Dining 7.3

Fooi T.
Malaysia
February 10, 2014
Good except reception service
Location, good room service, nice swimming pool
Overall is good except the staff at the reception counter. They are rude and not customer-oriented at all.

Moi K.
Israel
February 03, 2014
A great vacation, a very good hotel & service
The hotel location is great and the staff very friendly & helpful.
As the others had mentioned that there is no free wifi in the rooms! However, it's not that big problem! The hotel is excellent and defenatly on my next vacation to Phuket will book there again.

Haryani M.
Singapore
February 01, 2014
Enjoyed my stay here.
good location, nice rooms, convenient
i stayed here with my 20 yr old daughter during Christmas. The room is very nice & comfortable. We got a room on the 20th floor & its facing the mountain & the ocean. Good spread of breakfast too. Close to most attractions such as Bangla Road, lots of street shop & within walking distance to Jungceylon Shopping Mall. Staff are helpful & friendly. Will definitely stay here again.

Frank R.
Sweden
February 01, 2014
Close to entertainment
Comfortable, nice view over Patong, clean.
The hotel is located in one of the more interesting areas in Patong. I should recommend this hotel to gay and open minded people who like to experience night gay life.

Scott S.
Australia
January 31, 2014
Disapointing stay
I'm still thinking
What a disappointing stay, we paid extra for the paradise wing and received a rundown room. The food is of a poor standard, I had to send a burger back as the patty was extremely tough (never had a tough patty). Breakfast is included, but that’s not a bonus, they need to give the kitchen staff a shakeup. Internet is not included, I had to purchase vouchers, you can buy hourly or daily vouchers. I purchased a daily voucher however I was given a daily voucher by mistake, when I informed the staff, they became very unfriendly, I asked to speak to the duty manager, coincidently he/she was in a meeting. Eventually they gave me the correct voucher, I received no apology, just a dirty look.

singh A.
Singapore
January 27, 2014
comfortable and monies worth
location,24 hrs room service,,friendly staff
One of the few hotels I have stayed in Phuket where u can get 24 hrs room service. Rooms are big clean and comfortable. Walking distance to food outlets and nightlife in bangla road is 300 metres away. Also walking distance to Junk Ceylon shopping centre. High speed internet available and staff are able to speak English

ekin A.
Turkey
January 25, 2014
Overall good needs upgrading soon
Location is good, room is OK
It was a pleasant stay. The room is airy with plenty of light. Stay at upper floors

Robert B.
United States
January 22, 2014
Was not overly impressed but was satisfied
Nice swimming pool, friendly staff and location was okay
This is only a 3 star hotel at best and the wing we stayed in was looking rather old. The internet is not free and we had to buy a daily coupon which I bought 5 but on the second day the maid threw them away. I was originally booked into a 5 star hotel but upon my arrival the hotel was crap. It was not 5 star and the service was horrible. The hotel could not give me the room I booked and treated me terrible. Mind you this was on Dec 31 (New Years Eve). I had to call Agoda to help me cancel my booking which they gave me full support and quickly helped us. At that time I looked on Agoda and found this hotel. We overpaid for the hotel as it was new years eve but the staff were very friendly and invited us to the new years eve party. We had a nice stay and we enjoyed the pool. It is about a 5 minute walk to bar street and 10 minutes to Patong Beach. I would recommend this hotel because they treated us well but note you are not getting a 4 star but rather a 3 star hotel.

Nobuya S.
Australia
January 22, 2014
Best hotel in area
Gorgeous view, good breakfast, beautiful room
Friendly Japanese female front staff changed the room to upstairs with great ocean view. Very comfortable, will stay again next time

Sherratt R.
United Kingdom
January 13, 2014
Nice hotel but some rooms noisy
Close to nightlife could be a positive but also a disadvantage!
Being off a the main road means that there is little road noise. However, some rooms suffer from noise from the local nightlife on the sois close to the hotel. Even my room on the 15th floor, was noisy until about 2am.