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Very good 7.7
Based on 4250 reviews

Recent customer comments

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Very good



based on 4250 reviews
  • Cleanliness 7.6
  • Facilities 7.4
  • Location 8.4
  • Room Comfort/Standard 7.6
  • Service 7.6
  • Value for money 7.7
  • Food/Dining 7.3

carolyn E.
United States
June 04, 2016
Do not stay here
So many issues with this hotel we ended up leaving and staying somewhere else. First they said for a king bed we needed to request it in the special request box and they had none available. However, once we found out the water would be shut off all day in the wing we were staying in we said we'd rather upgrade to a better room. They upgraded us to a room that would only have the water shut off for an hour. After we were at the pool all day and came back and I showed, my boyfriend then used the sink and found that brown water was coming out of it. We tested the toilet, shower, bathtub, and sink and it all had brown water coming out from it. We called the front desk and they sent someone up and he told us just to run the water and it should be okay. Thirty minutes later it was still coming out brown. They said they couldn't do anything about it and if we had an issue we should go to another hotel. All these small inconveniences wouldn't have been such a problem if they had better customer service skills, were more apologetic, and showed sympathy that I had taken a shower in dirty water. They need to fix a lot of things with with hotel.

Matt B.
United Kingdom
June 04, 2016
Reasonable & affordable
The front desk staff are lovely and there are great views from the upper floors. DO NOT EAT OR DRINK THERE!! The food & drink are average but more importantly the staff are VERY rude to the point that one manager physically threatened us because we wouldn't pay for something we hadn't ordered!! Not nice. Agoda & the front desk eventually sorted it but we wouldn't go back up to the top floor (skybar)

Koay L.
Malaysia
June 04, 2016
The room still ok, overall is good
The staff is helpful , but the room a bit old

Wing C.
Hong Kong
June 03, 2016
Good
Convenien and good service

gary B.
United Kingdom
June 03, 2016
👍
The breakfast could be better

Chelo C.
Philippines
June 02, 2016
love this hotel
we will definitely come back to this hotel..

Jorine C.
Singapore
June 01, 2016
Best stayed hotel in phuket
Very value for money hotel. Great pool Great gym Great centralise location

LEE H.
Malaysia
May 31, 2016
Good location
Nice room and big swimming pool.

Irena F.
Singapore
May 30, 2016
Rigid Housekeeping & Spa rates
Housekeeping insisted on cleaning room at scheduled time (noon) & refused to do it at a later requested time. Spa do not offer any discount to hotel guests at all...but local tour agency can offer lower rates!? Royal Wing staircase very steep & not user friendly for luggage even for 2nd floor guest room.

Masayuki S.
Japan
May 30, 2016
Good location for big fun.
We stayed at hotel with football team mates and hotel is just near to night fun!! Also near to the beach although it was raining and bad whether condition while our stay in Phuket.