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Excellent 8.6
Based on 395 reviews

Recent customer comments

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Excellent



based on 395 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 9.3
  • Location 9.0
  • Room Comfort/Standard 8.7
  • Service 8.8
  • Value for Money 8.2
  • Food/Dining 8.2

Dennis B.
United States
July 02, 2014
Relaxing and refreshing.
View of Adaman Sea,tranquility and the very private beach.
Outstanding. Great beach and staff. I also liked the fact that you could buy refreshments and obtain massage from non Resort Staff.

William V.
United States
May 20, 2014
Wonderful retreat for family or couples
Beach, Thailand hospitality, you will love the staff and management
WOW, it was a great arrival. We were immediately swept off our feet into paradise. The front desk staff were heavenly and could not have done better. We were in the room within moments which was another pleasant surprise. It was a small bungalow with a ocean view. Nestled up the hill in a tropical paradise. We rested up and then went to explore the property. Nice pool, great access to the beach and plenty of free activities. The pool bar and restaurant was great. Mee (one of the bar staff) was always watching out for our needs and made us feel right at home. We also went down to the city and visited the local beach. nice high end bars like the catch beach club and surin beach restaurants. I great pleasure all around!

Penny S.
Australia
May 14, 2014
Highly Recommended - Planning my return trip
Quality of the resort is very high; including the rooms and public spaces. Wifi Access EVERYWHERE yes even the beach. Super Friendly and Helpful Staff
We stayed at The Surin for 3 nights and it was the most amazing, relaxing, beautiful and hassle free holiday i have ever had. The staff treated us like VIP guests from the moment we arrived. The rooms are spacious, well designed and private with fabulous views of the spectacular beach. The well equipped gym even has views of the beach. The beach is simply gorgeous! its clean and not accessible to the public. Wifi access is EVERYWHERE in the resort, even the beach! Every meal we had at the resort was 5 star! I cannot recommend this resort highly enough and we are already planning our return trip. Living in Singapore we visit Phuket frequently and we have stayed in some amazing places; but The Surin wins hands down as the best resort on the island.

MERLIER A.
France
May 07, 2014
Relaxing , a nice break from singapore and hong ko
Beach , spa ,watersport
Great welcome and services , the staff are well trained to attend all your request which what you would expect from a high class hotel . The hotel has not changed much from its opening long time ago and does not need to change . It is a place where people enjoyed coming back ! A real gem !

Delband M.
United Arab Emirates
April 29, 2014
wonderful staff and really Surin Beach area
Nice and clean rooms, great pool, amazing beach
Splendid

Daniele A.
Italy
December 20, 2013
Peaceful, relaxing, soothing
Location, beach, peace
Pros: Private beach Tranquility Big bungalows, nice facilities Fast internet connection (WiFi) Contras: Beach vendors

Chelo H.
Philippines
December 13, 2013
Wonderful break from the city
our villa, the beach, respect for our privacy
We were spent from work and badly needed a break. It helped that we had our own haven within the hotel, so close to the beach yet not too far from the rest of the hotel. It was very private, very relaxing and the sounds of the waves which initially we were unused to and worried about, later would lull us gently to sleep. We came out of this vacation, tanned and very much recharged and raring to go!

victoria C.
United Kingdom
November 13, 2013
Great beach hotel
friendly staff. great service. conveniently located
Wonderful stay for 3 days. Being close to the beach was a treat!

Bijan R.
Switzerland
November 05, 2013
Thank you never again!
The Beach one of the nicest in Phuket
We are 4 times repeat customers, in our seventies and had requested a bungalow as close as possible to the lobby. We were given a room 100 high steps away which resulted in each trip being an exhausting expedition! The hotel has been renovated last year but this is mainly cosmetic, new paint and change of furniture; no elevator between the lobby and the pool, again 65 high steps to make you perspire. The lobby with very few seats and no commodities. Food is very ordinary especially the breakfast with greasy undercooked bacon, very unappealing if not sloppy egg preparations and no watermelon. Service is slow requiring constant reminders to non existant in the pool area. A do it yourself affair... Generally little consideration is given to customers, we did not meet at any time during our stay an hotel executive which is unusual for the least. Since our departure, however,we have received 2 feedback requests, one from the GM with my name badly mispelled. It says it all!

JOHN L.
Singapore
September 25, 2013
Nice, comfortable rooms with friendly staff
Beach, library, restaurant view
Very smooth check in by very friendly staff. Room was nice, but it felt small for this sort of luxury hotel & didn't have that "wow" factor for me. TV was placed at an angle where it could only be viewed from the bed, and not the sofa. Be prepared to climb plenty of stairs. Lovely quiet beach, shared with the Amanpuri. We found out when we arrived that the pool was undergoing some repairs, so that was a pity. The juices at breakfast were not freshly squeezed, but from concentrate. That was a big disappointment, as I love the fresh Thai orange juice. All in all, a very pleasant stay, but would probably try another hotel during my next visit.