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Excellent 8.6
Based on 402 reviews

Recent customer comments

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Excellent



based on 402 reviews
  • Cleanliness 8.7
  • Facilities 9.4
  • Location 9.0
  • Room Comfort/Standard 8.7
  • Service 8.8
  • Value for money 8.2
  • Food/Dining 8.2
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Paul B. from United Kingdom
Families with young children
Stayed 5 nights in July 2013
A superb location with a beautiful clean beach.
The room, the breakfast and the beach with rolling surf.
We have stayed in Phuket several times before, but this was the best hotel in which we have stayed. From the relaxing and spacious reception area, flanked by lily ponds and a discrete shop, steps cascade down to a restaurant and continue down to the large hexagonal pool, beyond which is a superb sandy beach set in a shallow bay. Rooms are individual by elevated walkways and steps. The chalets are spacious, with a comfortable super king-size bed and a large bathroom/dressing room; a sofa bed accommodates a third person with children free of charge. Air conditioning and lighting is good and there is no need to bring electric plug adapters because all sockets are multi-types which fit all types of plug; wireless Internet is god and free of charge. There are plenty of high quality towels and all bottled water is free of charge. The buffet breakfast is the best we have had anywhere in Thailand and the dining area is beautifully located. We dined in the hotel once and found the quality of the food very good. The pool is large and has ample shallow area for children. A few steps down from the pool and you are on the superb beach, which in July had good rollers suitable for body surfing. However, a strong rip at high tide made the sea potentially dangerous for non-swimmers and children. About 100 metres along the beach were more sun beds under umbrellas and shaded by trees. The beach is effectively a private beach. Our only criticism is that the hotel staff did not warn us about they hazardous sea and red flags were up at all times, even though the sea was much safer at low tide. Overall, a superb hotel in a superb location, but not suitable for people who have difficulty climbing steps.
Reviewed July 22, 2013

Myriam B. from France
Couples
Stayed 3 nights in July 2013
relaxing
location, design, service
i would describe it as relaxing in style near a beautiful beach
Reviewed July 18, 2013

Irene C. from Hong Kong
Solo travelers
Stayed 4 nights in June 2013
Relax and calm holidays
Big and clear room, good service, and private beach
Hotel is located in a secluded area, with a beautiful beach for it own. Staff are extremely friendly and attentive, breakfast is excellent except the coffee tastes awful for some unknown reasons. Room is spacious and clean but required a lot of walking up and down staircase from the main lobby. Furthermore, the signpost showing the direction to each room is very confusing, for that the hotel needs to improve. Nevertheless, it is a nice hotel to be recommended for those who are seeking a quiet and relaxing holidays in phuket. Alas, it takes only 20+ mins to Patong for nightlife by taxi.
Reviewed July 14, 2013

Sutthinee J. from Thailand
Families with young children
Stayed 2 nights in June 2013
IT S VERY NICE FOR YOUNG KIDS AND NICE BIG ROOM
IT S VERY NICE FOR YOUNG KIDS AND NICE BIG ROOM
IT S VERY NICE FOR YOUNG KIDS AND NICE BIG ROOM
Reviewed July 03, 2013

Ardy W. from Indonesia
Families with young children
Stayed 3 nights in June 2013
A nice comfotable hotel with a beautiful view
Beach, hotel surroundings and room design
Reviewed June 25, 2013

Wing M. from Hong Kong
Groups
Stayed 4 nights in June 2013
we LOVE the Beach Deluxe Suite!
The Beach Deluxe Suite is amazing. The room is HUGE. There's a balcony and we are only a few steps away from the beach.
Reviewed June 22, 2013

Dean M. from Canada
Couples
Stayed 4 nights in June 2013
Fantastic rooms, not an offseason best choice
Best room I've stayed in a while
Would be a great hotel in high season, but low season had most bars and restaurants closed. Not much choice at surin beach as most was closed. The higher rooms were not great location to try and catch the sun when it appeared. Something closer to the beach would be better. But I think they would be great with predictable weather. Great exercise up and down the stairs.
Reviewed June 19, 2013

Emma D. from Australia
Couples
Stayed 4 nights in June 2013
Excellent. Memorable and luxury. Peace and quiet
Beach, rooms and friendly staff
Reviewed June 18, 2013

Stewart L. from United Kingdom
Couples
Stayed 4 nights in June 2013
One of the best hotels in Phuket
Location, chalets, beach
An excellent hotel on a superb private beach but just minutes from the restaurants in Surin. We stayed in the low season and therefore it was excellent value for money.
Reviewed June 17, 2013

Wai L. from Australia
Couples
Stayed 4 nights in June 2013
what you see in the pics is what you get
room design, private beach, friendly attentive staff
Reviewed June 14, 2013


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