arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Very good 7.9
Based on 516 reviews

Recent customer comments

Filter by traveler type
Very good

based on 516 reviews
  • Hotel Condition/Cleanliness 8.4
  • Facilities 9.5
  • Location 7.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for Money 7.8
  • Food/Dining 7.4

Dana O.
December 17, 2014
Fabulous hotel, no need to stay on mainland Phuket
Cheap taxi boat to Phuket at anytime. Many choices in cuisine. Excellent fun on the pool slides.
The Village staff were always friendly and helpful. The resort is consistently beautiful, we had a jacuzzi room which was very private and did not need to move to pool room or ocean view. Many activities and closer to adventures in Phang Nga bay than Patong.

Robert C.
November 25, 2014
Poor Hotel Staff
Location, Food/Dining, Water slide
The stay was for the most part pretty good, although not quite worth the current price. The worst part was the ferry and getting our luggage. Upon checking out we were told they would hold onto our luggage and load it onto the ferry for us since the ferry was not scheduled to leave for a while. When we got to the ferry I went to give them my ticket, but they said they did not need it so we got on the ferry and made our way back to the mainland. Upon arriving we learned that they never loaded the luggage. They then said it was coming on the next ferry, but an hour later when the next ferry came, there was still no luggage. Eventually three additional ferries later and 3 additional hours later we received our luggage that had tags clearly marked (I witnessed them mark them originally) stating the time they were SUPPOSED to have been loaded onto the ferry. This was a major delay for us and it also became very rainy and chilly around this time, which resulted in my girlfriend catching a cold. The office at the pier to book a ferry to the island is also unmarked, so schedule a good chunk of time in for looking for that too.

November 11, 2014
Deceiving pictures
Swimming pool, ambiance in the morning, khad pao
It was ok

Cheryl A.
October 27, 2014
Great hideaway location
The villa, the service and the food
It was amazing, although we did think we were staying on the mainland so was surprised when we were ferried to the island. Great service, great location, great food, great place, will definitely stay again.

Bianca W.
October 18, 2014
Can't Wait To Come Back
Staff Friendliness, Privacy, Luxury.
I will recommend this resort to all of my friends and I cannot wait to come back, I only wish I discovered it sooner in my stay in Thailand, rather than staying in Patong Beach.

Jonathan W.
United Kingdom
October 14, 2014
Great Weekend away
Location, Food and the Villas with a Pool
Although it rained all the time we were there we still enjoyed our stay. The Villas are fantastic well appointed, clean and have everything you need.

Priscilla Y.
September 28, 2014
Great room ambience and environment
Clean rooms, quiet environment, nice staff
Great stay with good service

kau L.
Hong Kong
September 26, 2014
nice hotel
nice hotel
nice hotel

Rebecca C.
September 26, 2014
Spa, Scenery, Peasceful
Getting the boat to and from is tedious but was a fun change. Plan your outings well and check the tide times. The Agoda hotel info and the resort's website both said 24 hour room service, but room service was only 6pm to 10pm. This was a real let down as we specifically wanted to treat our daughter to the 24hour room service experience. The food was quite varied, and though we are not fussy eaters, we struggled choosing our food each night. We though the lunch menus were better than the dinner menus. The Thai choices should have been better. Knowing a steak cooked here may not be what we would cook at home, we gave it a try. My husband ordered the most expensive aged steak, it came out as 2 thin pieces of pan fried greasy meat. $50 AUD. Not grilled, not thick, and not cooked medium. The lamb steak I ordered turned out to be 2 lamb cutlets! It was boiled or steamed rather than grilled as the menu described. Another day I tried the cheapest beef tenderloin steak and it was lovely. My husband resorted to eating chicken burgers for every meal for a couple of days, so we considered going to a different resort on Phuket, however we stayed and did enjoy ourselves. The 2 bedroom private pool villa (81) we stayed in was really nice. We really were happy and comfortable there. I'm glad I specified that we wanted a private pool 'where so nobody could see us', as many of the private pool villas have patchy hedge fencing so people walking passed have a clear view of you and your pool. Overall, we found the staff very friendly and helpful, the atmosphere was chilled and great for relaxing. We would especially like to thank Julia at reception for going above and beyond and also to Mae in the Spa who my husband and I had a lovely time chatting and laughing with while having manicure/pedicures. Oh, and the hotel provided drivers at the Marina are quite expensive compared to the local taxi's also available at the Marina. Great place! But definitely NOT 5 star.

Pui C.
United Kingdom
September 10, 2014
Peaceful and good for family with young children
There priovd yummy breadfest and dinner .The resort arrange good entertainment and delicious BBQ for one or twice per week.We were happy to stay there again .
Very relaxing and a big different btw city .