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Excellent 8.9
Based on 360 reviews

Recent customer comments

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based on 360 reviews
  • Hotel Condition/Cleanliness 9.3
  • Facilities 9.6
  • Location 8.4
  • Room Comfort/Standard 9.2
  • Service 9.2
  • Value for Money 8.6
  • Food/Dining 8.5

Hugo A.
August 12, 2015
Used to be good, changed to very average
Close to beach, nice pool, quiet
I have been to Twin Palms five times over five years and it used to be excellent. Now days, it's gone down hill and become, in my view, average. Would I go again, NO

Kenny T.
July 27, 2015
Getaway from the city and crowd
Love this hotel. Quiet beach. Clean. Excellent service. Delicious breakfast. Favourite was the lagoon pool. Catch beach club bel

Chris L.
July 23, 2015
Very nice
Value for money, great staff, nice food

Keith B.
United States
July 20, 2015
Nice hotel but had some problems
location, comforatable bed, and pool
Let me first state that Twinpalms is a very nice hotel, great location a very short walk from Surin beach. They are partnered with some of the beach restaurants and bars which make it very nice. Staff was very attentive but not always understanding the problem. Some times to attentive. The breakfast was very good and wide range of selection. Sparklingly wine to be included in a free breakfast is always nice! Now for the bad. #1 After checking in and leaving the room for the first time I went to use the room safe. When I put in a code it gave me an error and tried a few times. Being a frequent business traveler I know that this was not your typical user error and called the front desk. After three phone calls from the desk (four including the one I made) they send someone to the room. 15 minutes of the person trying to reset it I gave up and left dropping my items at my friends room. Upon returning the safe was replaced. I noticed it was not bolted down and it was very easy to remove and carry for long distances. Three more phone calls someone came to the room and bolted it in. The hotel did bring a bottle of sparklingly wine to my room for the inconvenience. #2. Right before checking out I was packing and I always remove the bed cover to ensure that I didn't leave anything behind in the bed. I noticed there was an old blood stain the size of a coaster on the edge of the fitted sheet. I showed this to the hotel when checking out and they asked me to email the picture. What bothered me is the first reaction was not to apologize but questioned how this occurred as house cleaning changes the sheets daily. Even when speaking to the supervisor her reaction was the same. Before leaving they did apologize. Overall nice hotel but felt that it was not meant to be an over the top experience for me. I would only recommend Twin Palms if you are wanting to stay at Surin Beach. I would not recommend it if you are open to other beaches in Phuket.

worakrit J.
July 11, 2015
Good services, and location
Services, staffs, and location
I was good, the hotel is fantastic. Facilities are perfect, internet connection is so stable.

Emma W.
United Kingdom
July 10, 2015
Luxurious and calming
Peaceful, luxurious, relaxing
The staff could not have made this a nicer experience. The attention to all the little details took this hotel from great to absolutely superb! I would definitely go again

Naveen P.
United States
June 23, 2015
Great Hotel
Customer Service, Pool, Resort
Amazing hotel and very friendly service. I really enjoyed my stay. Great for couples looking for a quiet/relaxing get away.

Noel W.
June 15, 2015
Great relaxing stay
Location, staff, pool
Really enjoyed the location, the fruit basket and free cocktail every night. Service was great and staff helpful.

Stephen H.
United States
June 15, 2015
Amazing,outstanding and Romantic
Staff was amazing and attentive the entire time, spotless pool, clean amazing rooms and you get to pick your pillow and the room smelled amazing and felt luxurious!
We had the best time at Twin palms for our Honey moon! From the moment you arrive you feel like Royalty! The staff was amazing and very attentive! The rooms were awesome and you get to pick your pillow and pillow scent from little cute Minnie pillows! The bed was so comfy! The bathroom was awesome and all in all the room was so peaceful and just amazing! The pool was clean and the perfect temperature plus it was very tranquil! We are still in Thailandand going to head back at the end of our trip to end it in such a beautiful place! We love the Twin Palms 5star all the way!

tan J.
June 11, 2015
Great pool, nice location, room is comfortable.
We enjoy the pool that in the middle of the rooms, also really enjoyed the fruit session in the afternoon