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Good 6.8
Based on 1371 reviews

Recent customer comments

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based on 1371 reviews
  • Hotel Condition/Cleanliness 6.3
  • Facilities 6.9
  • Location 7.9
  • Room Comfort/Standard 6.9
  • Service 6.5
  • Value for Money 6.8
  • Food/Dining 6.2

April 11, 2012
Small Compact Htl
Walking distance to Patong Beach
Good Location. Room is Spacious but room Keeping is Poor. Bed sheet is not very clean. Not change once in all 4 nights. Room is never vacuum or dusted. Table is dusty & dirty. Air conditioning is extremely Bad. Not Cold at all.

Rizuan O.
April 10, 2012
great location.rooms acceptable...
great location..
first of all great location,not so great staff,small pool but nice n cozy.rooms not bad..

April 10, 2012
Great Location , Good service and Overall is good
I like the room service
Great location and near to everywhere especially to the beach .. Room is nice but aircon not cold enough even though increase to 18' C .. Need to improve the breakfast .. Overall is good ..

Chan K.
April 08, 2012
Just another ordinary hotel .
Walking distance to the tourists spots.
My room did not have a safety key latch until I notified them; that is how they managed to enter my room when I was resting at around 3.00pm. The TV (maybe from the early 80's) was on and yet they barged in.Just imagine making up my room in the afternoon when I left my room key with the reception clerk at 9.00am and returned at 12.30pm. Also no 'do not disturb' hangers available. Lighting was pretty bad;can not read in the night and the lift was bad. Luckily I was on the 2nd floor and choose to walk down the stairs.. This hotel also do not provide hair blower!! Breakfast was very very simple.

Richard C.
United Kingdom
April 07, 2012
Good location very near to the beach
Obliging staff
not too impressed with all the services given at the hotel, room not made up until 15:00 on some days not all facilities advertised where there and swimming pool was out of action due to repairs being undertaken, garden view was like an old football pitch which was overgrown and had litter scattered around

maria M.
United Kingdom
April 06, 2012
Do not stay here
Near the beach, thats the only good thing about this hotel
Avoid avoid avoid, all of this hotel is pure tack, nothing like the pitcures really dissapointed pool not in service water damage all over this hotel food dreadful, the part i did enjoy was checking out, its a dump.

Xiaobin T.
April 06, 2012
Great hotel to stay with good customer service
Nice breakfast , good location, the fair price
It is really such a nice hotel to saty.Actually it is my 2nd time satying the hotel. The guys in the front reception are quite trustable and are pleased to do us a favor. they are keen to manage to get us feel comfortable. in particular , it is pretty convenient to go everywhere and 5 mins directly walk to beach. there are quite a lot of stores,SPA , food centre ... Definitely i will come back again.

warisara S.
April 05, 2012
Hardly to find and no car parking
Nearly to Patong beach
Hardly to find the hotel. No car parking Old hotel and dirty

Nee K.
April 03, 2012
the worst hotel you can ever find
i had 3 rooms during my stay. 1 room has faulty door lock and lighting problem. the bed for another room was so unstable that we afraid the bed would collapse anytime. the third room has a bad air-conditioning. my dad had to take off the filter which was full of dust to allow the cool air to ventilate. the surrounding the room was with the visibility of mops and big pipes on the building.our rooms were facing the hotel's administration offices. papers, phones calls, messy store rooms, etc were just right opposite our rooms!! we felt as though we were staying in an outskirt area with very very bad environment. this is located in patong, the facilities should be much better than what we experienced. a big no no for anyone who is considering to stay here!!

Craig M.
April 01, 2012
worst experience, had to move hotels
room size
My family and I have been going to Thailand for the last 10+ years and the White Sands was by far the worst place I have stayed at. We moved hotels which cost us money but it was worth it to get out of White Sands hotel. The following is a list of issues I had at the hotel: - 2 large cockroaches seen in dinning area - Constant sewage smell coming from the bathroom - one of the drains. This smell encased the whole room. - Construction work in the next room and work upstairs. - Balcony door didn't lock properly and locked us out on the balcony - No chairs on balcony. Others had 2 chairs and a table - Pool bar not in operation at all - On our arrival day a cleaner came into our room without knocking. There should have been no need to come in on the day we checked in. - 2 single beds were pushed together to make one bed. They were uneven and one was hard while the other was extremely soft.