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Very good 7.8
Based on 866 reviews

Recent customer comments

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Very good



based on 866 reviews
  • Hotel Condition/Cleanliness 7.6
  • Facilities 7.0
  • Location 8.4
  • Room Comfort/Standard 7.9
  • Service 7.7
  • Value for Money 7.7
  • Food/Dining 7.3

Laura M.
United States
March 26, 2013
Over-rated, musty smelling rooms, dilapidated.
close to beach.

alexander S.
Sweden
March 16, 2013
Nice hotel, near the beach
Beach, Pool, Food
Nice hotel, not expensive. Great breakfast buffe. Huge swimming pool. The beach just outside the hotel. Very big and clean room. both shower and tub.

paul C.
United States
February 27, 2013
Not the best hotel choice I've made
Across from the beach
The hotel is across from the beach but its dated. The check in staff was fantastic, we arrived during Chinese New Year so all the hotels were full. The room we booked was over sold so we were upgraded to a suite. The room was great! The problem we had was the hotel was designed for the rooms with walk out pool access. There are only a few chairs by the pool for other guest. The first morning we went to the pool but all the chairs were taken. The next issue we ran into was the breakfast closed at 10:30, we arrived at 10:35 and it was closed, ok so we asked if we could order from the menu and we were told the kitchen was closed, after going around for a few minutes we went back to room. I tried to order room service. They were very polite and actually came to the room to make sure the order was correct but when the food came it cold. Like it was sitting out for a long time, it seemed they just took food from the breakfast buffet and gave to us. Wasn't impressed. The Internet was an issue as well, it didn't work the entire time we were there. We finally packed up and left after two nights, we had booked 4 nights and I lost two nights which were not refundable.

Emma-Jane S.
Australia
February 26, 2013
Nice hotel at Karon Beach
Quieter than busy Patong and nicer beach
After staying in busy party Patong, Karon beach was much nicer. The hotel has a nice pool area and decent breakfast and the superior rooms at the beach end were lovely spacious with balcony. Service was great. They even upgraded our room for free to help celebrate our engagement! Location is in a quieter area but can walk to good strip I restaurants and markets. Kata beach is lovely and close too. Location is good to be closer to ferries to the islands but is further from airport than patong.

Hamza T.
Pakistan
February 22, 2013
Excellent peaceful and luxurious stay.
Excelled hotel, Bang on the beach, Beautiful View.
the hotel was excellent. my stay was very comfortable. the location of the hotel is ideal. it was nice and quiet at night and very close to all the hustle and bustle of the city of patong. there were almost no halal restaurants nearby. the hotel was bang on the beach making it very suitable for those people interested in water sporting activities.

Hisham R.
February 20, 2013
Away from the bustle of Patong.
The beach is just across the road.
stayed here for six days, since that i have stayed in the patong area prior to this visit, opted to stay in the karon area of phuket which is away from the bustle of patong. it's about 10 mins bike ride to patong area. the hotel stay was marvelous indeed as the beach is just across the road. though our room wasn't facing the sea, it's kinda more private that way for couples/ honeymooners. but that is still a balcony facing the pool. quite refreshing for a morning view though.food/dining wise is kinda limited to the ones that is around the area of karon. so in search of more dynamic food/dining, the need to travel out of karon is still needed. though there is subway nearby the hotel whenever hunger strikes. overall the stay was pleasant for us. just a nice one week getaway.

xuan L.
China
February 16, 2013
great staff, great room service and great pool
everything, they are professional
Had a wonderful time there, couldn't think about leaving that place, I recommend the cabana pool access room, its really nice, they have great room service, amazing food and they bring much faster then other hotels, the beach is clean and peaceful.

Eri T.
Japan
January 05, 2013
Cannot expect good service
Location is good.
Unfortunately, cannot expect good service here. When I arrived, I had confirmation number of course, but hotel did not registered properly. It took me too long waiting time to proceed to checking in process. Then they took me to the room which is not different condition on booking. I talked with receptionist several times and finally supposed-to-be-boss to get compensation. Receptionist only kept saying "sorry" without heart. Facility is quite old and not maintained well. When I opened the tap for the bath, what I saw is horrible coffee-colored-water. After I got better colored water from the shower, temperature never got stabled. Once I got cold water and next moment, boiling hot water.... I cannot waste my money here again.

Siddharth S.
India
December 30, 2012
Great Location but not value for money
Good location on Karon beach, friendly staff, nice rooms
Generally good hotel but some things could have been better. The Hotel charged us and all other guests for a compulsory Christmas buffet, which was overpriced and forced us to change our evening plans. The tour desk at the hotel was not professional. The independent tour operators just outside the hotel were friendlier, cheaper and more reliable. Internet was not free at the resort. At this price point I would have expected internet to be free. And the signal in the room was weak even though we had to pay for internet.

Brian R.
Denmark
December 24, 2012
Nice hotel, service minded staff
Nice room with access to pool. This part of the hotel is well maintained. Very nice breakfast buffet.
I left mid december and Christmas music blared out of the loudspeakers untill late evening. Had a nice room with direct access to the pool. Unfortunately, it was just beside a stair well so I had no privacy on the porch as other guests used it. The room was well maintained, clean and made up every day with refills of amenities (shampoo etc.) Nice restaurant which ran an excellent sea food buffet in the evenings.