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Recent customer comments

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Very good



based on 1262 reviews
  • Hotel Condition/Cleanliness 6.8
  • Facilities 7.2
  • Location 8.8
  • Room Comfort/Standard 7.0
  • Staff Performance 6.8
  • Value for Money 7.1
  • Food/Dining 6.6

7.3 Michael H.
United States of America
December 21, 2013
Contemporary but lacks attention to detail
Close to beach, convenient location to nightlife, and appearance.
The hotel looked nice and had some amenities found in nicer hotels like mini bar and room service; however, there was definitely a lack of attention to details. We had a few minor issues but found the sewage stench from the bathroom drain and behind the room to be what would prevent us from renting from them again. We were forced to keep the bathroom door closed at all times because sewage gas was coming up from the drain of the shower. The minor things we found were the main light bulb was flickering then died during our two nights, one bedside lamp was busted (the socket and bulb was falling and only connected by a wire), and the shower handle was busted making it a little inconvenient to use. We didn't complain because our stay was so brief but they would most likely have given us another room the staff seemed very courteous. That stench though was pretty foul and probably the result of a full septic or bad plumbing. The hotel was very nice in appearance and had some great amenities like wi-fi, mini-bar, room service, and some beach side rooms.

7 Boerge L.
Norway
December 31, 2013
Perfect location
Location, beach, pool
The location is perfect on the beach. Just few minutes away from the nightlife, but you dont hear it from your room. It has a pool next to the beach. Nice price. The hotel buildings are a bit on top of each other, so had a few roof in front of my ocean view. But a nice stay, smack in the center of everything on Samui.

4 Jason P.
Canada
December 17, 2013
Very unfriendly front desk staff and sewer gas...
Price, location, and right beside a grocery store called Tops
The front desk person that checked us in seemed absolutely miserable and was probably the most unfriendly and rude person I met in all of Thailand. She was just miserable and seemed like she hated her job and had much better things to do. She was not a pleasant start to our stay at all. Just a rude and obnoxious attitude. Our room was located back by the restaurant and there were always all sorts of loud noises, at one point it sounded like someone poured a bunch of ice into hot deep fryer oil and it was popping and exploding for about 5 minutes straight. Jets fly right over the hotel about 20 stories above the hotel until about 10-11pm or so. The absolute worst part about this hotel was the sewer gas that would come up from the shower drain, I think a combination of the bathroom fan and the drain not having a pee-trap, which it looked like the bathroom sink didn't either. To stop this we would put a plastic bag over the drain and seal it by spraying water over it. This made a big difference. The front restaurant was also closed for construction and we couldn't experience that, but I think I am glad we didn't have to based on everything else.

8.3 David B.
South Africa
December 26, 2013
beautiful pool, central and comfortable
pool, location and room comfort
It is my third time staying here- Its good value for money and in a great location. Only problem is that the bathroom is very small and shower is not consistently hot.

6 Jeannette K.
Canada
January 14, 2014
Average...staff could be more accommodating
Location-Rooms near the beach-pool
It was good once the Staff understood our needs. They were not immediately friendly to the Agoda reservation and needed to be reminded how valuable good service is. The pool and dinner on the beach was excellent.

7 James G.
United States of America
December 14, 2013
Location is great, pool is nice, Room is adequate.
Location, Staff, Great food nearby
Good place to stay except that there is not too much privacy.

7 James G.
United States of America
December 14, 2013
Good location close to all the restaurants
Location, Beach, View
Good place to stay, but there is very little privacy. You have to keep the drapes drawn in order for others not to look in.

8 Supranee C.
Thailand
November 05, 2013
Nice hotel and staff
Location and staff
Overall is nice. But there are some issue anyways. The water system is not good enough. Water comes out a little bit yellow. Room layout is ok. But A/C drain make the clothes we hang in front of our room all wet. No view from your room. Just an opposite room!

8 tony C.
United Kingdom
February 19, 2014
Nice hotel in a good location
Clean, good price and friendly staff
I enjoyed my stay and will use this hotel again when next in samui

5 Matt W.
United Kingdom
October 30, 2013
Convenient
Location beach
As stated good location. Hotel in need of further renovations. Some areas looked much better than the courtyard studio I stayed in. Minimal facilities in room include only two sugars and only four clothes Hangers on arrival. Room not had good clean especially bathroom between guests.