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Excellent 9.0
Based on 203 reviews

Recent customer comments

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Excellent



based on 203 reviews
  • Hotel Condition/Cleanliness 9.5
  • Facilities 9.1
  • Location 8.9
  • Room Comfort/Standard 9.5
  • Service 9.5
  • Value for Money 8.1
  • Food/Dining 8.5

Kenneth C.
Singapore
December 07, 2015
Over rated,
Staff performance
Not value for money

Yong L.
Malaysia
December 01, 2015
Worth of price
Private beach with lots of water sports activities, breathtaking view from the room, villa design is modern
Overall good but the staff not really well train. The 1 who send us from hotel lobby to my villa using buggie car is driving too fast without concern me and my family safety which we find out that she is rushing to some other place as well after drop us into my villa

Dale M.
Australia
November 22, 2015
Absolute luxury
Food, ammenities, attention to detail
Wonderful! one of the nicest resorts I have stayed in! Would highly recommend this resort, it was amazing!

pathchiya S.
Thailand
November 13, 2015
Stunning view and Love the private beach
Breath taking view ,Location. Great staff ,

Li L.
Hong Kong
November 05, 2015
Very nice place to relax
Room, the staff and the facilities
Very nice!

MUHAIMIN K.
Singapore
October 25, 2015
Honeymoon stay
The personalised host-customer service. The fantastic sea view. The villa.
We spent our first honeymoon here and it turns out to be a very memorable one for us. We did our post wedding photoshoot there and never regretted the decision. The view there was just stunning. We would definitely come back again and enjoy our stay should we go back there agai

Stefan T.
Austria
September 26, 2015
Amazing rooms and service, average overpriced food
Private villa with pool, service, comfort

Chi T.
Hong Kong
September 18, 2015
Excellent
Pool is excellent , room is perfect , service is good

Mona N.
Hong Kong
August 15, 2015
Peaceful and quiet ambience. Efficient room clean
politeness of staff, good layout of the villas, excellent Spa

Li L.
Hong Kong
August 14, 2015
Disappointed stay
Bad service ever
I had a fabulous stay last year but this year the hotel disappointed me! Some of the facilities in the villa were either broken or out of order. It is not acceptable when staying in a 5star worldwide hotel! The villa host did not inform me about the jacuzzi has no hot water in advance until I arrived and asked her in person. She made up some intolerable reasons, such as all the jacuzzi in the resort were out of order for a year already, but our friends' room have a well conditions jacuzzi!! Also, i requested to get some floral decorations for my parents because of their wedding anniversary at the 2nd night of my stay, sadly, she miscommunicated with her colleagues, the decoration was set on the 1st night. What is more, she did not complete all my other requests in advance until I asked her again in person! Although they gave us a complimentary transfer to the airport and two bottles of cheap wine, we are still not satisfied with their arrangements. Last but not least, some of the staffs in the hotel especially the waiter and waitress in the restaurants had very bad attitude. They treated us differently than the westerners, I wonder wasn't it because they thought HongKongers are Chinese or because we are Asians! Will not go back again!