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Excellent 8.9
Based on 1342 reviews

Recent customer comments

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Excellent



based on 1342 reviews
  • Cleanliness 9.2
  • Facilities 8.9
  • Location 9.1
  • Room Comfort/Standard 9.0
  • Service 9.1
  • Value for money 8.4
  • Food/Dining 8.7
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Yi Y. from Singapore
Couples
Stayed 2 nights in December 2014
Excellant location, beautiful breakfast spread
Location, Seaview, Modern architecture
Hansar Samui did a good job with having a perfect view of the sea, and the huge balcony with daybed in the Seaview XL rooms which allowed us to lounge and enjoy the breeze daily. Buffet breakfast spread was good, however with cheese selection a tad limited. Reception and restaurant staff were professional and prompt in their service and provided a very pleasant welcome. We tried the dinner menu and it was superb. Only downside was; housekeeping is probably not up to 5-star standard. There were still used towels left in the room even after housekeeping. Instead of replacing used towels with fresh ones every morning, staff folded them and hung it back on the shelf. Bathtub was not cleaned out. Location was however excellent, walking distance to Fisherman's Village.
Reviewed December 23, 2014

Hsieh T. from Austria
Families with young children
Stayed one night in December 2014
great resort with great location
location, pool, food
already 2nd time here, still the same high quality, location is great, right next to Fisherman's village, facilities are great
Reviewed December 18, 2014

Simon F. from Germany
Couples
Stayed 4 nights in December 2014
perfect stay for those who love luxury
The best were the egg-menu where you can choose from. Then the kitchen feshly prepares the egg-dish - those Poached eggs were the best in my life!! Great pool also, everything neat and clean!
Our stay was from arrival to departure TOP luxury standart. We got greeted warm and someone helped with our luggage, also up on departure they collected the luggage from the room and stowed it in the luggage room, as we had a late flight - so we enjoyed the pool during the day and they helped us a lot with a "shower-room" to get ready for our departure and flight back home. All staff were friendly and well trained. Even small "complains" (e.g. Cocktail doesnt taste well) - they solved the problem in a friendly manner. We also had a fantastic dinner experience at the Restaurant. The service was really up to luxury-standart, same as the food preparation and presentation. (Amuse Bouche, Wine refill, ...) The location was just great! On one site, it was only a footwalk away from Fisherman Village / Sadly, we had to leave before the opening of the shopping mall THE WARFT near to the hotel. On the other site - you can stroll around the sandy beach... The water was not very inviting me to swim, but our pool was really great! Clean sunbeds and sourroundings, the pool was a dream. Just the motorbikes in between pool and beach were sometimes disturbing, but anyways, its not a public road, so they were not supposed to ride there bikes over there... maybe the security can do better checks on that, as it really disturbed the perfect athmosphere during breakfast/lunch/pooltime in this little Paradise called HANSA. Thank you!
Reviewed December 14, 2014

Hicks J. from United States
Couples
Stayed 2 nights in December 2014
Little troubles, but decent
Location, pool, service
We had a good stay, but the air conditioning and and water temperature were inconsistent.
Reviewed December 14, 2014

Jia S. from Malaysia
Families with older children
Stayed 4 nights in December 2014
A good stay overall
Friendly staffs, nice spa, good breakfast buffet
Reviewed December 13, 2014

NON P. from Thailand
Couples
Stayed 2 nights in December 2014
Awesome hotel for couple on Koh Samui
Good staffs, very clean, nice swimming pool.
Perfect!!
Reviewed December 11, 2014

FUNG M. from China
Couples
Stayed 3 nights in December 2014
Nice and relaxing hotel
Good service, excellent infinity pool, very clean
Reviewed December 10, 2014

LI Z. from China
Couples
Stayed 2 nights in June 2014
5 Star Hotel
1. comfortable 2. near fisherman's village 3. balcony sea view
Lovely and Quiet
Reviewed December 10, 2014

Simon W. from United Kingdom
Couples
Stayed 14 nights in November 2014
Review
staff, location, atmosphere
pretty perfect really
Reviewed December 10, 2014

Prashant C. from India
Solo travelers
Stayed 3 nights in December 2014
Top Notch !
More than its location, cleanliness, rooms, service which are too class; I feel they care. !!
Excellent. I will go back again. !
Reviewed December 10, 2014