| Comfortable hotel and excellent location |
Guest Rating: 10 |
helen F.
|
United Kingdom
Other
Date of Stay: 30 Jun 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Great private beach. Locals don't disturb you too much with their selling. Nice pools. Quiet and relaxing. Junior suite was excellent and comfortable. Town is not far away, we just got taxis everywhere and it was not expensive None really, apart from their Spa was fully booked for the weekend so we went to the hotel next door but their spa was excellent so not really a compliant.
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| Fantastic,Beautiful |
Guest Rating: 9.3 |
liang T.
|
China
Couple
Date of Stay: 02 Apr 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
6/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Good room,Good staff,Good beach A little bit far from Chaweng,however it can earn a peace place. Very nice room,I love the blue and white deco style in the hotel,and the garden is crowded with flowers,very beautiful~~ Snack and drink is affordeble at the beach, very nice staff....
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| Imperial Samui |
Guest Rating: 8.7 |
sihui G.
|
Singapore
Couple
Date of Stay: 23 Mar 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
6/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
8/10 |
|
Service - excellent. There were some hiccups with our transport arrangement but their service recovery is fantastic. overall, very good customer service.
Design - very meditarranean resort feel. Fantastic view of the beach from the pool.
Room - clean & spacious bathroom. We're served with cakes every afternoon.
Breakfast - spread is just enough. all their pastries are so nice. and the view of the sea from the breakfast restaurant makes you feel like in paradise. Location - must take a transport to Chaweng town. No places to go nearby the hotel. But not a major problem, because hotel have shuttle bus leaving to Chaweng / Tesco every hour at a very nominal charge. Overall, very satisfied with the hotel for its mediterranean design, fantastic beach view right from our room balcony, and very clean & crystal blue beach. As the location is not as crowded as Chaweng, there's not so much touting on the beach. Very impressed with the customer service and thoughtfulness of the hotel. Will definitely consider staying there again on my next Samui trip.
Hotel Feature Tip : arrange your chaweng transport with the hotel. it's much cheaper than catching a taxi.
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| Relaxing experience |
Guest Rating: 7.3 |
riccardo B.
|
Italy
Couple
Date of Stay: 13 Mar 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
4/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Beautiful beach, kind staff, great breakfast, excellent service the air conditioning does not work if you are not in the room (but it's quick in getting the room cool once you enter). Far from Chaweng center. Restaurant Tip : Have dinner at Beach love restaurant, just next door
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| Best Hotel I have ever stayed in! |
Guest Rating: 10 |
jacob H.
|
United States
Family with young children
Date of Stay: 25 Feb 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Upon arrival, we were treated so well. We were taken into a lovely, air-conditioned room overlooking the sea while the staff checked us in. We were also given complimentary drinks as we waited. We had a sea-facing premier room which was a little small when you are using a baby cot, but we weren't in the room enough for it to matter. We had a large balcony that looked over the lovely landscaping of the hotel and the sea. The bathroom has two moving doors so you can open them up so the bathroom feels like a part of the main room or close them. The bathroom is huge with a separate shower and bathtub. We have a one year old and everyone gave him so much attention. Our maid went out of the way to bring him a little, soft blanket and two squeaky toys that he loved! We also got a wonderful platter of fruits once we got to the room. There are two swimming pools--a smaller one near the lobby which is fresh water, and a large one near the beach which is sea water. The pool by the beach is fantastic for kids because there are areas where it only a foot deep. But it is also a relaxing pool for adults. The pool is only about 30 feet from the ocean. You do have to claim a lounge chair early if you want a seat near the pool or beach. Breakfast was fabulous. There is a wonderful spread of different types of food and their evening buffets at the Tara Restaurant are great also. We really felt like this was the best hotel experience we have ever had. The beach is wonderful; it has soft, white sand and the water is clear. This side of Chaweng Beach isn't as crowded as the main area and isn't as dirty. This hotel was great. It was the paradise break that we were looking for. We really enjoyed laying at the beach/pool all day and then going to a clean, beautiful room. The hotel is very beautifully landscaped and it really adds to this wonderful beach setting. The staff are very kind and willing to help you with anything. There is a travel agency next to the lobby so it is easy to arrange excursions or rent a motorbike. I would definitely stay here again.
Hotel Feature Tip : You can rent a kayak for free from the staff who provide the towels at the lower pool.
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| Good and Bad |
Guest Rating: 8 |
christopher C.
|
United States
Other
Date of Stay: 28 Jan 2009 |
| Value for Money: |
|
8/10 |
| Location: |
|
6/10 |
| Staff Performance: |
|
6/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
10/10 |
|
-Friendly Staff
-Great Beach View from the restuarant I had a nice stay, but it's not what I expected from a five star hotel. I almost let a misunderstanding ruin my trip, and I am surprised that the staff and the manager at a five star hotel risked having an unhappy hotel guest. I was charged over 300 bhat for one hour of internet use. That's around 10 US dollars. I misread the sign that said 50 bhat for the first 15 minutes and 5 bhat for every minute after. It makes no sense to charge a person more the longer they use the internet. The staff and the manager were not willing to bend or even to give me a discount. If you stay here, don't use the internet.
Make sure you wake up for the buffet breakfast.
Nightlife Tip : green mango
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| Gem - off the crowded strip |
Guest Rating: 9 |
peter W.
|
United States
Couple
Date of Stay: 24 Jan 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Beautiful property, away from the center of Chawang. Great staff. Quiet with nice beach. We did not want to be in the heart of Chawang and all the craziness. Imperial was at the south end of the beach more than a walk from the main strip (which was fine for us). It is a very beautiful property but built on the side of a hill so there is plenty of up and down stairs. The beach was clean and not crowded with massage for $7 just next to hotel. Nice breakfast buffet.
Sightseeing/Attractions Tip : For 200 baht (about $7) you can rent a motorbike and tour the island. Crazy drivers, but we felt very comfortable. Don't miss the elephant ride at Namuang Waterfall where you can find the elephant camp at Namuang Safari Park. The ride lasts app. 30 minutes and costs about 500-700 Baht.
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| The Best hotel in Thailand! |
Guest Rating: 10 |
arman N.
|
Kazakhstan
Couple
Date of Stay: 05 Jan 2009 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
intimacy, great service, wonderful staff, amazing food, gorgeous view - real paradise! rocks on the beach - when its windy you can hurt yourself. We spent an amazing week in this hotel - staff was so friendly and helpful, food was very and very good, the style of the hotel looked like mediterranian paradise and the beach and the view... although the weather was terrible during that week, the hotel made our vacation so special! we will definitely recommend this place to anyone! HI FROM KAZAKHSTAN!!!
Sightseeing/Attractions Tip : Waterfalls, walking street, islands and the beach!
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| Imperial Samui Hotel Koh Samui |
Guest Rating: 9.3 |
elizabeth T.
|
Australia
Couple
Date of Stay: 27 Nov 2008 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
6/10 |
|
Room and facilities v good
Great breakfast
Lovely pools and gardens
On Chaweng Noi,away from bustle of Chaweng
Expensive wireless internet that barely worked.
hired car from desk and had my feet in water all day
Restaurant dining expensive and dull and staff pushy
We stayed here for 6 nights in the last week of Nov 08 and didn't know it was wet season and boy did it rain.Room had good view and was spacious and amenities were great.Staff were very courteous and thorough in their jobs.
It was lovely to sit around the pools between rainy periods- plenty of lounges.A shuttle bus runs into Chaweng every hour for a medium price
Massage staff down by pool are good Go out onto the beach and to the left and find Beach Love Restaurant - great food and prices. looks ordinary but our son had been there and told us to go.Have seen it mentioned in other reviews too
Sightseeing/Attractions Tip : Aquarium-very expensive AU$30 and nothing there except a few angry tigers (in an aquarium??) and empty or unlabelled display tanks and very dark. Had been recommended but we were furious.Have never wasted $30 like that before!
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| The worst hotel experience ever! |
Guest Rating: 3.3 |
alexander V.
|
United States of America
Business Traveler
Date of Stay: 23 Nov 2008 |
| Value for Money: |
|
2/10 |
| Location: |
|
4/10 |
| Staff Performance: |
|
2/10 |
|
| Hotel Condition/Cleanliness: |
|
6/10 |
| Room Comfort/Standard: |
|
4/10 |
| Food/Dining: |
|
2/10 |
|
Unfriendly, incompetent staff with poor english, overpriced, distasteful food at the restaurant, far away from everything, very old TVs in room, poor interior design. Extremely dissatisfied with this hotel. Far away from everything (expect to pay for taxis 300 BT/way to Chaweng). Doesn't qualify for a 4-star hotel.
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coryn S.
|
United Kingdom
Couple
Date of Stay: 11 Nov 2008 |
| Value for Money: |
|
6/10 |
| Location: |
|
6/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
free wind surfing, free snorkaling Very nice hotel. All the staff are really friendly. loads to do in the hotel such as, squash, wind surfing, table tennis,tennis. Breakfast was a buffet and was to a very high standard. The beach was very close and you are given beach towels and free coffee. rooms are clean and spacious. The internet is very expenceive in the hotel but there are other internet cafe near by.
Restaurant Tip : nice Piza restaurant accross the road from the Hotel
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| excellant experience |
Guest Rating: 9.7 |
harbans S.
|
India
Couple
Date of Stay: 08 Nov 2008 |
| Value for Money: |
|
10/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
sea veiw rooms seawaterpool as we had to leave at 3.00pmfor airport we were told to leave by 2.00 pm or pay 1000baht extra per room despite nearly half hotel was un ocupied excellant experience staff was courtous, room clean , food was great ,
|
| Imperial in Samui |
Guest Rating: 7.7 |
charles B.
|
United States of America
Couple
Date of Stay: 26 Oct 2008 |
| Value for Money: |
|
6/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
8/10 |
|
| Hotel Condition/Cleanliness: |
|
8/10 |
| Room Comfort/Standard: |
|
8/10 |
| Food/Dining: |
|
8/10 |
|
Beachfront location, quiet yet fairly close to town, good staff Some rooms very old and small This hotel is located just outside chawaeng with a beach front location. It is fairly nicely appointed with a GREAT breakfast buffett. If there is 1 thing this hotel does right its breakfast. Wide array of fresh breads and quality choices. Newer room are nice but older ones should be avoided. Staff was very friendly and tried hard to satisfy their customers, I know Thailand very well and this hotel is exceptional in regard to staff. I would stay here again and would recommend it to friends.
Restaurant Tip : Great morning buffett
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| Nice Hotel |
Guest Rating: 9.7 |
patchara V.
|
Thailand
Other
Date of Stay: 24 Oct 2008 |
| Value for Money: |
|
10/10 |
| Location: |
|
8/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
lovely swimming pool, good service , good staff and good food garden was not in good take care, breakfast was not much choice to select overall is very good hotel with very good service from staff, beach in front of hotel also one of best area to find in Samui
|
| perfection |
Guest Rating: 10 |
cari-anne T.
|
Canada
Couple
Date of Stay: 18 Oct 2008 |
| Value for Money: |
|
10/10 |
| Location: |
|
10/10 |
| Staff Performance: |
|
10/10 |
|
| Hotel Condition/Cleanliness: |
|
10/10 |
| Room Comfort/Standard: |
|
10/10 |
| Food/Dining: |
|
10/10 |
|
Everything that you could ever want or need is available here. Not much shade for parking the scooters in (motor bikes) so the seats get pretty hot. This resort is beautiful, it close enough to everything but far enough away to enjoy some peace and quiet. The food is amazing and so is the staff. They were very helpful and friendly. Our room was so nice. Was the nicest place I've ever seen by far.
Sightseeing/Attractions Tip : The Samui stadium is close by, (everything is pretty close), and the muai thai fights are really good.
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