arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Recent customer comments

Filter by traveler type
All reviews (503)

Business travelers (10)

Couples (210)

Solo travelers (155)

Families with young children (14)

Families with older children (16)

Groups (98)

Very good
based on 503 reviews
Hotel Condition/Cleanliness
Room Comfort/Standard
Staff Performance
Value for Money

9 Azlan R.
December 30, 2015
Excellent location....but shower room could be....
excellent location, clean and comfortable
it's located at the main street of Chaweng. Abt 200-300m (walking) away from the Central Festival Mall. The streets can b quite congested. Everything frm food, cafes, bars n spas are all in walking distance. Rooms arent really spacious but are clean n comfortable. The toilet/shower room is enclosed by glass panels (inc the door) which arent really the tempered ones..thus ppl frm outside the toilets could potentially still see u doin your thing. So heads up for those of u who may feel uncomfortable knowing tht u can be seen from the bedroom area. They are restaurants just nxt to the hotel whr u can hv breakfast n coffee. Staff were friendly and there is the pool at the backyard. Overall good for a few days stay.

8.7 donnie B.
December 23, 2015
right in the thick of it
location, comfort, clean
Excellent stay for a party minded person, don't expect to sleep before 4.30 am as music from venues close by won't allow that happen.shower is good, TV channel choice not good, clean towels and water provided each day even if your in bed sleeping of the night before. It really is an excellent location.

3 yoyo T.
December 21, 2015
complain of staff attitude & customer service.
Not good. Customer service and staff there not good. Not moral, not take good care of customer. Money lost after doing house keeping. Not responsible.

5 kylie L.
United Kingdom
December 04, 2015
Yuck, can't believe I stayed here
Good location
People staying across from us were so loud and disrespectful and the staff did nothing, not once did they ask the group to quieten down, not even 3 o clock in the morning when the were partying, or 7 am in the morning when they were shouting from one end of the hotel to the other. Wall was damp and mouldy from the air con, ants and mosquitos everywhere, could not get rid of them, tried everything. Scratched a bite one night on my shoulder which bled on the bedding, the next night got into bed and the staff had just move the sheet around so the blood stain was at the bottom. And the "tv/satellite" had no channels at all.

8 Kittiya T.
September 08, 2015
It was ok for me
cleanliness, location,staff
I have to say I like it, the price was acceptable, the room is comfy and locate at center of the city. Anyway it was noisy at night especially from the cabaret show in front of the hotel but it stopped around 10 pm. I woke up like 6.00 am and no breakfast restuarant around open, they open 10 am and I was starving.

6 Isabelle G.
July 06, 2015
Strategic location!
Location, budget. Wifi signal low

5.3 Norazlina Y.
November 23, 2015
Suitable for backpackers !
Strategic location since it is located at the centre of the town. A bit noisy at night due. But still you can request for rooms at the back, which is way far from the receptionist area.

6.7 Erik L.
June 08, 2015
A good value in June - but still has the charme of
room size, room service, the cat
...of the former shopping mall. Esp..superior rooms have no charme and less privacy. Standard rooms are nicer and still big.

June 01, 2015
Comfortable and good location
Comfortable, clean and good location
Overall ok

8 yap P.
May 24, 2015
Centre chaweng beach , value for money
Central Location , value for money, comfort room
Nearby chaweng beach just walking distance .