Empress Hotel, Dalat

Service was good, staff packed me a breakfast when I left hotel 5.45am for an early flight. The room was large and clean as was the bathroom. Sound transmission between ground and first floor rooms. A nice sunny courtyard overlooks the lake, good for relaxing with a beer and a book after a morning of mountain bike riding. The food is slightly expensive with a limited range on the dinner menu. Easy walking distance to markets, cafes, restaurants or a 5k run around the lake is just across the road. Hotel appears to be over 40 years old and could use some maintenance.

Good for the money paid. Central location to many attractions, shops, Dalat market place, lake, and different restaurants to select from. However, hotel is an old building. Many electrical outlets are worn-out and unuseable. Also, furniture are very old. Need replacements and improvement.

This hotel is ideally located by the lake and within walking distance to the center of DA LAT. However, the supposedly free daily breakfast service is a terrible let-down. I was deprived of decent breakfast because the hotel staff claimed that her hotel will not offer comprehensive Western-styled breakfast on days during which few tourists stay at this hotel. In other words, if you stay at this hotel in a slow season, expect NO BREAKFAST served at all! This is unacceptable, because customers are expected to give up their right to a decent breakfast. Also, the hotel gave me a room in which the safe-deposit box is not working at all. I reported to the front-desk clerk; he promised to fix the problem. By the time I was checking-out of this hotel 3 days later, the safe-deposit-box is still NOT working. this is typical of my experiences with the tourist industry in vietnam, which offers wonderful services in general; yet, it's the lack of attention to detail that always marks my 4 visits in VIETNAM with many small regrets.