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Recent customer comments

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Very good



based on 242 reviews
  • Hotel Condition/Cleanliness 7.5
  • Facilities 6.5
  • Location 8.9
  • Room Comfort/Standard 8.0
  • Service 7.7
  • Value for Money 7.8
  • Food/Dining 6.6

Isabelle H.
Germany
March 25, 2016
Nice Hotel, located in The middle of The old quarter
We had a great stay. Very good location! Clean bed! A little bit loud at night because of central location in old quartier.

Aubrie H.
United States
March 17, 2016
good location but dirty bedsheets/pillow cases
location
Good location in Old Quarter district right in the middle of the action However the bedsheets were dirty, felt sandy and gritty and seemed like they have't been washed for a while. Both pillow cases had makeup smeared on them. The staff changed the sheets & pillow cases immediately upon request but the lady who changed them seemed annoyed. Breakfast is fried egg and toast.

anthony B.
France
February 19, 2016
vietnam 2016
good location. rooms ok. but very dirty.

Saharu D.
Malaysia
February 11, 2016
Good Location and Helpfull Staff
Stay 1 night at this hotel after going the trip to halong bay book by this hotel . very enjoy our stay and Halong bay trip. Hight recommend to all traveller come to hanoi.

Vy L.
Vietnam
February 01, 2016
Friendly Staff and Good Location
This hotel very good location and helpfull staff.

James B.
United States
January 23, 2016
Great Experience
Very cool location. Friendly and helpful staff. Good value for the money. Booked Sapa tour with them and it was awesome. Enjoy.

Prangprom R.
Thailand
January 03, 2016
Good location with funny owner
Good location Good staff Funny owner
Miss Day staff was very helpful she did everything to us.We family admired her very much Mr.Owner telling us that hotel didnt received the money from the agoda beacuse the money in my credit card was run out.What a hilarious hotel!

Max K.
United States
January 01, 2016
Just stay somewhere else.
It was bad from the start. Staff had no idea we had booked a triple so put us in a double, fun. The shower was clogged, the sink was clogged, the tv didn't work, the door was broken, the balcony railing was broken....basically just broken with a staff that didn't care and couldn't really speak english. We were totes unimpressed.

Terri G.
Canada
December 16, 2015
I wouldn't stay here again
Late check-in,
Unfortunately my stay at the golden luxury was a let down. The room wasn't properly cleaned upon my arrival. I had booked a room with a balcony but i didn't receive a room with a balcony. Breakfast was supposed to be included but there was no breakfast. I wouldn't recommend anyone to stay at this hotel.

Valerie L.
United States
December 02, 2015
Things that don't work.
Their breakfast sandwich was okay.
We didn't enjoy our stay at this hotel. The biggest thing was that we booked a shuttle to Halong Bay through them and waited for an hour for it to show up. Finally, we asked the front desk where it was and they were completely clueless. They went into the back room and called the tour guide, who apparently told them that they had overbooked and decided to skip us. The frustrating part was that they saw us waiting there for our shuttle for an hour and didn't ask to help or follow up on our reservation. In addition, the room came without towels (we had to request them) and the bathroom faucet didn't work. There are better cheap hotels elsewhere.