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Excellent 8.3
Based on 63 reviews

Recent customer comments

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Excellent



based on 63 reviews
  • Hotel Condition/Cleanliness 8.7
  • Facilities 7.0
  • Location 9.0
  • Room Comfort/Standard 8.4
  • Staff Performance 8.3
  • Value for Money 8.3
  • Food/Dining 7.3

Noga S.
Israel
June 10, 2014
Perfect stay, felt like a VIP, a quite oasis
Beautiful decor, great A\C and WIFI, attentive staff
A must go!! The best hotel in its price range, great value for money. The hotel has nice decor, centrally located and the staff is amazing They did everything to make sure we are spoiled and comfortable

Rachel L.
Singapore
March 18, 2014
Cosy and centrally located
Cosy, Centrally Located and Friendly Staff
The rooms weren't too big compared to my previous hotel in hanoi. But it was cosy and clean. Good location for food & shopping too.

Rachel L.
Singapore
March 18, 2014
Cosy hotel
Cosy room, clean and centrally located
It was a pleasant experience and value for money. Will consider staying here again.

Phuong T.
Vietnam
December 11, 2013
Reasonable price with good location
Clean, central, reasonable price
It was very comfortable staying in this hotel. I could get to the central and Hoan Kiem Lake very quick. Many surrounding places in the Old Quarter. The lady owner is very nice and friendly.

Joanna B.
United Kingdom
November 27, 2013
Thoughtful hotel
Staff - very friendly and helpful; central location and great design
Arrived in the middle of a typhoon and had to pay extra for room, which was not in great condition, but the staff made this up to us later with an upgrade which was appreciated.

Joanna B.
United Kingdom
November 27, 2013
Thoughtful hotel
Nice decor - a lot of thought has gone into this

EDWARD G.
Australia
July 16, 2013
Good value for money. Lovely hotel
clean room, nice staff, central area
Good value for money. Lovely hotel, close to the center and good breakfast. optional booking for transportation from the airport, it is very convenient a specially if you arriving late at night, however it's also quite expensive. Staff is friendly and helpfull and speak quite good english in comparison to everywhere else in Vietnam. the room was quite small but somehow sufficient for a couple.

Peter J.
Canada
July 13, 2013
Good choice!
Friendly staff, very clean, stylish design
Staff were very helpful and attentive. Hotel was very stylish and we were pleased with the street facing room. Good AC. Rain showerhead in shower. Fridge not working but allowed us to switch rooms. free safe available closet. We would recommend this place to all travellers. Good complimentary breakfast (buffet)

Nguyen H.
Vietnam
June 25, 2013
Perfect hotel ann services
Great location, very convenience stay and best services.
It was absolute wonderful staying in this hotel. Staffs were very helpful, professional and very good at English. When I came here I was bit tierd after long flight and with some heavy suitcases, it only took one minute doing every thing to get in my room, saved my time and my energy. Room was so great very clean and tidy, for sure that they did prepare very carefully. They were very kind when made me free upgrade to higher room type even my reservation only for standard, when I asked for the reason the manager said that to day we have more room available so we put you stay in the Deluxe room for free. Well it made sense and so happy for that. Wifi and cable plus is available and high speed,hotel password will be provided upon check-in at the desk, It is supprising, in some five star hotels internet usage even still chargable. Breakfast with the various choice of foods and the time for breakfast is long enough so that I can sleep more in the morning. It is good. Other thing I should say, that is location. Hotel is very close to Hoan Kiem Lake, Water Puppet Theatre, Shopping Centre... all things I need were easy to find. It is really better when you ask staffs arrange transport to go some where, more safety. Next time I will stay in this hotel and tell my friends to stay here either.

Nguyet H.
Vietnam
June 24, 2013
Number 1 hotel in the old quarter
Great location - historical and cultural spots in 2mins walking. Traditional food at doorstep. Loads of souvenir shops and all the old quarter activities right beside your window
The staff are so friendly and pleasant, their English quite good and help me a lot during my stay. Hotel's breakfast buffet is good, another option for you is to ask hotel staff to order many delicious traditional food since the hotel is right at the centre of the old quarter and is surrounded by its activities, restaurants and shops. This also gives the hotel number 1 choice. Just 2 mins walking to all the historical and cultural spots like Hoan Kiem lake, water puppet show - traditional speciality that you can not find elsewhere in the world, The Huc bridge - a thousand year bridge linked to Ngoc Son temple - a very famous religious centre in the middle of Hoan Kiem lake, etc. The hotel is well-designed, cozy and clean. Business centre is on the ground floor with very high speed internet. Hotel's restaurant treats me very well everytime I need them. I would definitely recommend this hotel to friends and come back here next visit.