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Recent customer comments

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Excellent



based on 284 reviews
  • Cleanliness 8.2
  • Facilities 8.2
  • Location 8.9
  • Room Comfort/Standard 8.2
  • Service 9.0
  • Value for money 8.8
  • Food/Dining 7.1
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Elke S.
Germany
May 21, 2013
Great Location!
Location, Value, Staff
Great place! Central, super nice and friendly staff who give a lot of sightseeing tipps. Lonely Planet and other guide books can be borrowed for day trips. Close to all major attractions. The breakfast is basic, the coffee great. A really really good value for money. Would always come back!

LAKSMONO W.
Indonesia
May 21, 2013
It is a Clean Hotel, near hotel, and good price
Clean, good staff, good price

Luke R.
Australia
May 16, 2013
The very best customer service I've ever received
The staff, the location, and the complete and total welcome feel of the entire hotel.
In over thirty years of traveling the globe, I've never experienced customer service so incredible. The moment we stepped out of our shuttle, the entire staff turned up to welcome us. Smiles were everywhere, and not disingenuous ones, either. In fact, for our entire stay we referred to the doorman as 'Smiley', because no matter what time of day or night, he was there, grinning and ready to help. Tony, the manager, did absolutely everything in his power to make our stay wonderful, providing us with his personal phone number should he be away from reception. Sure, the bed could have been softer, but such incredible service pales such minor inconveniences. Thank you, B & B Hanoi, for making our stay so wonderful. We'll be stay with you again next time.

Amanda S.
Australia
May 09, 2013
Nice, cheap, clean place centrally located
customer service, location, price

Gabrielle M.
Australia
April 19, 2013
Great location, lovely staff
Location, Location, Location!
My stay was great. After a delay with my flight, I called B&B Hanoi Hostel and they were able to arrange a late night (2 am) airport pick up and happy to arrange for me to check in late. The staff were very kind and it felt like coming home with offers of tea and coffee. Tony who offers tours was a lovely man full of lots of information about the tours. Hard to tell if we got a good deal with that but he was very happy ot meet ur requests including a one day trip to Lan Ha Bay which is not easy to arrange.

Andriane P.
Indonesia
April 18, 2013
friendly staff, comfort room
clean and friendly
we came to hotel too early,but all staffs very friendly and really helpfull.serve us welcome drinks and fresh fruits.from anywhere we we back, they always serve drink and fruit.we chat a lot about our trips.and they give us lot of recommended.they help us as translater when we buying traditional vietnamees food.the location is about 10minutes walking to Hoa Kiem lake.around the hotel a lot of market.5minutes walk to night market.really nice to stay again in this hotel when we come to hanoi again.

Sheila S.
Philippines
April 17, 2013
comfortable
friendly staff,comfortable, easy access
Tony, Steve and all the staff were extra helpful.The hotel is just a walk away from all the shop stalls and great local food. I would definitely go back to B&B.

Jakub V.
Czech Republic
April 13, 2013
Great B&B with amazing staff
location, staff, price
Enjoyed our stay and would return. Very friendly and helpful staff, located right in the old quarter, good price.

EU S.
Malaysia
April 12, 2013
Friendly staffs, home-stay feel
Friendly staff, worth for money and strategic location

Stacey H.
Australia
April 11, 2013
Good budget hotel.
Price. Location. Service