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Excellent 9.0
Based on 602 reviews

Recent customer comments

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Excellent



based on 602 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 9.0
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for money 9.3
  • Food/Dining 8.1

MATHANASERAN D.
Malaysia
May 04, 2016
Nice boutique hotel at Old Quarter
Value for money, you will not regret it. Special mention to staff that went above and beyond to ensure our stay was pleasant.

Lukasz M.
Poland
April 26, 2016
Excellent staff
Excellent staff, great location, nice breakfast, specious room.

Susan H.
United Kingdom
April 26, 2016
Charming 2
Charming 2 was excellent we enjoyed our stay very much and the staff were amazing we would be very happy to stay here again

Neil C.
New Zealand
April 16, 2016
Friendly, cosy, great service
Good location by limitless local restaurants with helpful staff

Shahnaz R.
Singapore
April 12, 2016
Fuss free yet serves all your needs
The first thing that stands out when we first arrived was how welcoming the staff were. They all spoke very fluent English and had good knowledge of Hanoi and tied up well with our tour company who brought us for our Halong Bay cruise. Hotel room was simple yet adequate. Worth the price we paid for. Location was nearby the Old Quarter area but right smack at it, which is fine with us as it allowed us to roam around and explore the area. highly recommended.

Gillian C.
Singapore
April 11, 2016
Charming service but room was so-so
The staff were excellent - proactive and helpful. As for the actual facility - I felt that they spent time, money and effort on the 'little extras' eg welcome drink, rose petals on the bed.. which would have been better spent on the basics - eg fixing the bath tub that causes water to flow down to the floor, better sealing of the windows facing the noisy road, properly drying out the sheets before putting them on the bed (they were damp). The location was good and the local restaurant recommendations were spot-on. I would choose a different hotel next time.

marten N.
Sweden
March 27, 2016
staff ++++++
Extremely nice staff trying to assist in all matters. Hard to find more dedicated staff anywhere! Location very good.

VICKRAM J.
India
March 27, 2016
Charmingly cute hotel
Cool place

Avishai W.
United States
March 26, 2016
Great hotel, friendly and helpful staff
The staff here is great -- helpful and friendly but not overbearing. The rooms are clean and decent sized for Hanoi, and while the hotel feels a little dated, it's a very nice place to stay. Tons of great things to explore and fantastic food nearby.

GUANKEE T.
Singapore
March 17, 2016
Hotel Charisma
Friendliness, hospitality and services
It was a pleasant stay overall. It was great but sad to say that on my day of departure from the hotel, and after having my breakfast, I had food poisoning. Somehow the food was contaminated. It spoilt my journey to Ho Chi Minh.