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Recent customer comments

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based on 555 reviews
  • Hotel Condition/Cleanliness 8.4
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Staff Performance 8.1
  • Value for Money 8.7
  • Food/Dining 7.5

10 Graham E.
United Kingdom
April 15, 2012
Excellent. Really helpful staff.
The price and quality.
We arrived very early and they got a room ready for us by 9:30. The room was clean and quiet. Free use of a computer and internet access. We had only booked one night as we were going to Ha Long Bay. They couldn't fit us in for the The 2 nights afterwards, but were helpful in trying to arrange another hotel. We found one ourselves and paid twice as much for a hotel that was fine but no better than this 'Charming' gem.

6.7 Maria A.
April 06, 2012
Small convenient hotel
Good location, chraming staff, clean rooms
Although the hotel is located in a tiny road in the center of Hanoi, it is very well located, good service, cheap and clean. they also help you with some tours and transfer to the airport. An easy stay for a few days in Hanoi.

8.3 FONG W.
April 05, 2012
Warm Stay Hotel with friendly and helpful staff
The reception staff
The reception staff offerred us to have breakfast in our room when the dining hall is fully occupied. Would also like to suggest adding an extra item to the Breakfast Menu, i.e. Fried Noodle. The reception staff recommended good restaurants for our dinner which we all enjoyed it very much.

10 Mary P.
March 27, 2012
excellent services
awesome staff
charming hotel services was so great and i would not hesitate to write a good review of their excellent services. we arrived 3am in the morning with our initial plan of strolling around the city while waiting for the check-in time which is 12pm. but since hanoi city is idle at night till dawn hours, the hotel offered us a room to stay and rest and even served us with good breakfast. that should be equivalent to one night stay already which is not included in my booking but they offered those free of charge. during our stay, the staff assisted us in getting around the area by providing maps and tour details which made our stay a hassle-free trip. the receptionists are really awesome coz they are really concerned with our daily tours. they see to it that we enjoy our tours. when we got short of dollar, they even assisted us to the banks where we can change our peso to dollar but unfortunately, we never find one and we opted to use atms. we were able to meet the manager, , and he was really great too! he offered umbrellas during heavy rain. really, this hotel is fantastic!

8.3 Samuel H.
United Kingdom
March 15, 2012
Lives up to its name!
Staff are super friendly and helpful
We loved our stay here, room was excellent for the price. Staff were really friendly and enthusiastic. Breakfast was good enough to start the day. Good location. Would stay here again.

8.7 Colin V.
March 16, 2012
Extremely friendly staff, central location
Centrally located, reasonably priced, friendly staff
Its location in the Old Quarter makes this hotel a good base for exploring Hanoi. The staff could not be friendlier and did everything they could to help us. The room had WIFI, minibar and functioning air-conditioner. The (included) breakfast choices were limited, but adequate. We felt we got good value for money.

8 Colin V.
March 12, 2012
No worries
The friendliest staff ever
we stayed for ten days at charming and have no complains at all. the staff was friendly, helpful and charming. we had quite a few extra services, e.g. four towels instead of two, coffee brought to the room each morning, a third pillow, baguette instead of toast for breakfast. all of these were obliged happily and without charge. we will go back to charming each time we'll stay in hanoi.

9.7 Joseph O.
February 22, 2012
Great value
Staff, offer a very good halong bay tour.
We stayed here because we read previous reviews stating that they have good Halong Bay tours available through the hotel. The reviews didn't disappoint! We booked the 3 day tour on the Galaxy Tours boat and it was worth every penny. The hotel itself is very clean and modern, however the rooms are very small without much room for bags and clothes, but if that doesn't bother you then the hotel is perfect. They also have computers in every room which is nice and have about 6 or 7 English channels on cable tv. The location is also good as it by the night market.

8.7 christine I.
February 25, 2012
so welcoming just like beeing at home
lovely friendy staff
this hotel was the best one in three weeks of travelling throught vietnam. it was like a home away from home. from the moment you walked through the door, we were treated like family.when we arrived in the early morning from the train we were put into our room, invited to have breakfast and made most welcome. have no hesitation in recommending as we were by friends in australia.charming in more ways was than one! booked one day and stayed for five.

10 Valerie P.
February 12, 2012
excellent service
good location, away from the crazy traffic
excellent service from the staff, one of my friends wanted trung vit lon and they went outside to buy it for us! room is clean and they provide a desktop in every room even though there is wifi available in the hotel. one of their rooms is a bit small for 2 persons but it is still comfortable.