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Excellent 8.4
Based on 555 reviews

Recent customer comments

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based on 555 reviews
  • Hotel Condition/Cleanliness 8.4
  • Location 8.6
  • Room Comfort/Standard 9.0
  • Service 8.1
  • Value for Money 8.7
  • Food/Dining 7.5
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Gerard W.
May 10, 2013
Amazing staff !!
Friendly staff, tour organisation, good language skills
We spent about 8 days here but due to trips to Sapa ,Ninh binh, and Halong bay we were only there for 4 nights. The staff were amazing with organising all our tours and within 3 hours of arriving in Hanoi our whole week was organised and we were very happy with all tours. We were able to leave our luggage at the hotel free of charge and we felt comfortable doing this. I am sure there are more expensive hotels but we loved it here and would go back any time. Thank You Lan and all staff.

ashleigh W.
United Kingdom
April 17, 2013
staff are amazing! so friendly and helpfull
Staff, Location,
We were very surprised to be greeted by the hotel staff at the end of the small road it was down (our over price taxi from the airport had called them, and also got us directly there with no hassle at all-but we paid for it) The staff member who greeted us at our taxi took my suit case and my partners massive ruck sack! Very good! Then we were welcomed warmly by the staff in hotel all happy to see us, left our bags as we were early which they later put in our room for us. The staff were perfect. The room was quiet away from street liked we asked, very small, it had a computer in it which i thought was weird and just took up room on the desk, the shower was terrible, all the water pouring out pipes below so no water pressure, the ceiling in the bathroom looked like it was away to cave in, and the bedroom door well you had to give it a good ram with your shoulder to enter. We were on the top floor I would also recommend you avoid eating the Chicken Pho it was horrible quality chicken! shame as staff performance was exceptional.

Craig H.
April 17, 2013
It's in the name "Charming"
Staff, Location, Cleanliness
It was my second time staying here, this time with my wife. The staff catered to our every need. When I was sick they even made me rice soup. Can walk to anywhere in the old French quarter and the street the hotel is on is just a great example of Old Hanoi.

Steven M.
United Kingdom
April 16, 2013
Great hotel
Staff were really friendly and helpful

Judith O.
April 14, 2013
charming staff, great value
Friendliness, helpful booking tours, great location
We enjoyed our stay as the staff helped with booking tours, ordering taxis, storing our luggage and our room was clean, comfortable and quiet

Emilia N.
April 08, 2013
Very good location, friendly staff
location, location, and staff
Really liked the hotel, staff was very helpful with everything. Good location on a charming street and major attractions within easy reach!

Emilia N.
April 05, 2013
Great location very helpful staff
location and staff
Very good location, good value for the money. Staff was really friendly and helpful. Beds were not the most comfortable beds I have slept in but ok for a few nights I guess. Vietnamese breakfast was great!

Mallet C.
March 23, 2013
Great time,well located, staff pleasant & helpful
Location, quality of the staff and useful map
We have spent 3 nights in Charming Hotel, the room had no window but otherwise everything was very clean and comfortable. We were pleased to meet an english-speaker, smiling and helpful staff. We will definitely come back here for a next journey in Hanoi.

Gordon L.
March 16, 2013
Service, bed, breakfast
Room was small but adequate. Wifii was fasst and reliable. Bathroom was clean with lots of hot water and supplies! Good shopping nearby.

Amod P.
March 11, 2013
Lovely hotel and service with a smil
location, value
located in the old quarters so within walking distance to shops, cafes and the lake. helpful courteous staff. clean rooms of adequate size.