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Recent customer comments

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Very good

based on 43 reviews
  • Hotel Condition/Cleanliness 7.6
  • Location 7.9
  • Room Comfort/Standard 7.5
  • Service 7.5
  • Value for Money 7.3
  • Food/Dining 6.0

Terry O.
May 24, 2013
A comfortable, clean and affordable Hotel
Staff, Breakfasts,Large Quiet Rooms
It was more than expected, clean, wonderful staff,good area for shopping,historic interests,excellent breakfasts, nice bar,Airport Taxi on call, many more expensive hotels could learn from Galaxy.Bathroom was excellent too, I strongly recommend the hotel for families.

Aronne G.
April 25, 2013
Covenient for the last minute selection
area, offert price , clean
Stay in galaxy hotel was a nice choice in the last minute but if i back to hanoi prefer go to stay in another Hotel

Lawrence L.
April 16, 2013
Comfortable, accessible to Hanoi old town, friendl
Comfortable, accessible to Hanoi old town,good friendly staff

Kongwit L.
December 25, 2012
old hotel
located at the main road
this hotel is quite old. the service is under standard, no smile. breakfast has only few kinds not recommended for staying more than two nights. the food is almost te same every morning.

David C.
October 10, 2012
Exciting location, friendly staff
Location near to markets with 15 minutes walk to lake and Puppet theatre, great restaurants
This was a convenient hotel in the old quarter with very happy helpful staff who went the extra mile to assist. Lack of English in some cases was quickly overcome. Air con in the room had a rattle but otherwise clean comfortable accommodation. Staff were very considerate and helpful while we waited 3 hours for transfers between train and airport.

Ryan R.
United States
August 17, 2012
Great hotel for those new to Hanoi
Great, friendly staff who make you feel at home
Rooms are nice - nothing too luxurious, but they are certainly more than adequate. The staff do watch out for you, which makes you feel a bit more secure in this bustling city. I suggest you wait to schedule any day trips with the hotel staff (we scheduled our trips before arriving in Hanoi), as they routinely do this for their customers. The morning breakfast is solid - be sure to order the omelletes. There were plenty of other hotels in Hanoi, but I give this hotel a solid, solid rating.

David W.
August 10, 2012
Good Hotel, Great location
Staff always friendly and helpful, clean.
this is the second time we have stayed at the galaxy and both times the staff have been friendly and helpful. the breakfast is good with the staff making up something if it is not in the bainmarie. the rooms are big, spacious, clean and comfortable. the location is great with the bia hanoi stalls nearby, and at 20 cents a glass you cant go wrong.

March 16, 2012
Good service and great location.
Spacious room with standard facilities of hotel ranking.
The thing I love to stay in this hotel are spacious room with good facilities, friendly staffs, good breakfast, best location and great price compared with same class hotel in Hanoi. So many restaurants around the hotel. We really feel comfortable here and plan to come back in next visit.

Stephen C.
March 15, 2012
Location Service and Room
Nice room and location great
Stayed there for three nights and found the room, staff, breakfast and restaurant to be all excellent. Room was well maintained with in room safe. Bathroom had everything I needed supplied. Breakfast was buffet style with a wide selection and they also offered some items cooked to order. The ham and cheese omlette was cooked to perfection. Recommend that. Food in the restaurant was of a good standard. Situated on a busy intersection which made for interesting watching through the windows over dinner and a couple of beers. Wi fi worked well and the staff were helpful enough and spoke enough English to get by. There is no tour office there which means that you will need up rely on one elsewhere. Overall a good place to stay. Reasonably priced and would stay there again and recommend this hotel to my friends.

Ng C.
February 04, 2012
Lousy and Old Hotel
Nearby Main Road
Poor Facilities, the Hotel is too old, most of the facilities is not in good condition, the lift is very small