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Recent customer comments

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based on 229 reviews
  • Hotel Condition/Cleanliness 8.1
  • Facilities 8.7
  • Location 8.8
  • Room Comfort/Standard 8.2
  • Service 8.3
  • Value for Money 8.0
  • Food/Dining 7.0

Atul G.
October 23, 2014
Nice hotel close to city centre
value for money, good service, clean rooms

Charles B.
United States
October 15, 2014
Highly recommended hotel.
Free breakfast, good staff, clean
Great! :)

Charles B.
United States
October 14, 2014
Great hotel

Charles B.
United States
October 08, 2014
Highly recommended Old Quarter Hotel
Clean, Location, Staff
I would highly recommend this hotel for the price and what you get. It is clean, good location, free breakfast which is good. You can get Pho if you ask for it. If this hotel is out of rooms they can set you up down the street at their other location.

Adrian S.
October 07, 2014
OK for 1 night stay in good location
Location, price and room size
It was suitable enough for 1 solo business traveller i picked it for its location to where I was going in Hanoi

Charles B.
United States
October 01, 2014
Good , clean, recommended
clean, close to lake, quiet if no view.
Excellent. Recommended. Good price. Free breakfast m

Charles B.
United States
October 01, 2014
Good location, clean, excellent price. Recommende
Location, staff, clean, good view.
Very pleased. Only 5 floors. If you get a room with a view it may be a little noisier c but that is normal.

Kerrilee G.
September 22, 2014
Great location, friendly staff and great price!!!
Location, friendly staff, cost
My stay here in September was simply amazing. Being a solo female traveller on my first trip to Vietnam I was made comfortable by all staff who were so helpful and even arranged tours around the city and to Halong Bay. Although there is no restaurant for lunch or dinner there are plenty of food options close by within walking distance. So close to the lake and shopping along with restaurants all within walking distance. I will stay here again when I return to Hanoi.

Tan D.
United States
September 12, 2014
Everything is nice
its staff, its location, and its price
overall it was a pleasant stay. The staff were very helpful and courteous . They responded quick with enthusiastic at guests demands.

Stan C.
September 08, 2014
Holiday Happiness
Location, Friendly & Helpful staff, Value for money
We had a terrific stay at Gia Bao Palace, the staff were helpful, attentive, and aimed to please. We extended our stay because we love Hanoi. We could have move to a new hotel closer to the old quarter but chose to stay on because the staff made us very welcome. WiFi was a little difficult as it dropped in and out so we had to use the WiFi in the lobby area.