Back to hotel info

Excellent 8.5
Based on 588 reviews

Recent customer comments

Filter by traveler type
Excellent



based on 588 reviews
  • Cleanliness 8.6
  • Facilities 6.6
  • Location 9.0
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.5
  • Food/Dining 7.5
Sort by

IZATUL S. from Malaysia
Couples
Stayed one night in May 2016
Best hospitality
I love the interior design of the hotel, everything so pretty and cute even the room is little bit small but cosy. The staff is very friendly and helpful in many ways.
Reviewed May 31, 2016

Patrick P. from Switzerland
Business travelers
Stayed 5 nights in April 2016
Very good, Very friendly and efficient
Very nice, Value for money, Very friendly and helpful Staff, perfect location. Any issue is handled efficient and fast. 100% satisfied.
Reviewed April 30, 2016

Patrick P. from Switzerland
Business travelers
Stayed 6 nights in April 2016
Perfect
Just Perfect
Reviewed April 11, 2016

Nic Y. from Malaysia
Business travelers
Stayed one night in March 2016
Good location but there are better options in hanoi
Room size rather small Breakfast is decent Location is great so near the lake
Reviewed March 30, 2016

Jess K. from United Kingdom
Couples
Stayed 2 nights in March 2016
Great Location and Value
Location, Value for Money, Staff
Very nice, clean, great value hotel. Fabulous location and super friendly staff. I'll be booking this one again. Minor gripes... some rooms are a little on the tight side, and the light from the corridor can shine through the crack between the door and its' frame onto the bed.
Reviewed March 21, 2016

hilda D. from Thailand
Couples
Stayed 2 nights in March 2016
clean but rather small and dark room.
the situation neer the Old city and the lake. friendly and helpfull staff. goodwill breakfast.
Good. Staff gave us los of information on things to do, restaurants and transport.
Reviewed March 16, 2016

Saravanan S. from Malaysia
Business travelers
Stayed 4 nights in February 2016
Average hotel
Average hotel, kinda overrated. Plenty of better choices nearby. Staff were nice.
Reviewed March 02, 2016

For F. from Hong Kong
Solo travelers
Stayed 4 nights in December 2015
Nice hotel, nice staff, but....
I booked a Room of Superior Double Lake View or Window, but my assigned room was no VIEW and NO any WINDOW!!
Reviewed February 20, 2016

Boualay O. from Laos
Solo travelers
Stayed one night in May 2015
Nice place and friendly staff
Best location, cleaned hotel and friendly services
great location, very nice services
Reviewed February 13, 2016

Ka I. from Hong Kong
Business travelers
Stayed 2 nights in December 2015
Gondola Hotel and Spa
Location
Not bad
Reviewed December 27, 2015