arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Exceptional 9.3
Based on 1443 reviews

Recent customer comments

Filter by traveler type
Exceptional



based on 1443 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Staff Performance 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

9.3 Richard M.
United Kingdom
January 25, 2014
Outstanding in its class
Managers personal attention , fantastic reception staff , great restaurant staff
From the moment we arrived to the moment we left nothing was too much trouble for the staff at this hotel. From teaching us to be clever with chopsticks in the restaurant to buying our water puppet tickets at reception. The manager personally told me which shops to buy the things I was looking for. At the same time we felt we were not over faced with attention. Stay here if this is the budget you are looking at. The decor is all a bit brown but that is a very small thing in the scale of things!

9.7 Rona Z.
Australia
January 24, 2014
Nice stay
Location, staff, food

10 Caroline D.
Philippines
January 23, 2014
Great Service!
Excellent customer service, great breakfast, comfortable room.
Our stay at the hotel was greatly enhanced by the warm & friendly staff, most of whom spoke very good english. The hotel's manager also made it a point to speak with the hotel guests and ask how they were and if they needed anything - this was a nice touch. Will definitely consider staying here again on a future trip.

7.7 Maree R.
Australia
January 21, 2014
Exciting city with lots to do
Location and the friendly and informative staff
Overall our stay was good but very aware of noisy neighbours in rooms nearby.

8.3 Elisabeth H.
Australia
January 20, 2014
The staff were very friendly and the location!
location, staff, cleanliness
Our stay was great! The food at the restaurant was delicious.

8 Melissa C.
Australia
January 16, 2014
Great location, comfortable clean rooms
bed, bathroom, location

10 Michael M.
New Zealand
January 16, 2014
Interesting, great for shopping
clean, convenient and friendly
Vey comfortable hotel, friendly staff, good breakfast

9 Melanie W.
Canada
January 13, 2014
Great location, good value for money
Location, comfortable bed, great service
The stay overall was great. The staff in particular are very friendly and provide great service. There are a couple of things to be aware of: 1) the hotel website indicates executive suites include free laundry and minibar but this only applies if you book directly through hotel website 2) the only hotel bar is outside with no rain protection or space heaters so can only be used in fine weather 3) the hotel restaurant is very popular as it has quite reasonable prices for decent food and a city view, so you need up book if you intend to eat here.

9.7 Jane W.
United Kingdom
January 12, 2014
comfortable, convenient, friendly, good value
great room, great value, good location, friendly staff
Exceeded expectations. We've previously stayed at the Melia and Metropole and next time we visit we will stay at the Elegance Diamond again as the service is excellent, the room was great (we were upgraded) and the value for money exceeds Melia and Metropole.

9.7 Matthew D.
United States
January 06, 2014
Excellent service
Staff performance, location, restaurant views
Excellent. What really made this stay worthwhile was the extremely helpful staff. Both before and after we stayed at the hotel. I would not hesitate to stay here again, and we very well may next time we're in Hanoi. This staff understands the difference between being in the hospitality business and simply providing a place to sleep.