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Recent customer comments

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Exceptional



based on 1486 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.8
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Thomas M.
United States
December 24, 2013
An Excellent Hotel in a Great City
The three best things about this hotel are the staff, location, and the rooms.
My stay at this hotel was nothing short of excellent. The staff were very warm and friendly. They even took the time when I first arrived to offer me some fresh warm tea and provide me with a map of the city and orient me to where the hotel was in relationship to sights to see. The was room was great. It was very clean and comfortable. The breakfast was also very delicious. The hotel is located in the Old City district of Hanoi which is full of all sorts of little shops, stores, restaurants, etc. along every street. It is also very easy to get a taxi to take you any where you like to go. I would definitely stay at this hotel again next time I visit Hanoi.

Carol R.
Australia
December 20, 2013
Fantastic Hotel
Staff, food and comfortable bed
Absolutely great, the staff were fantastic extremely helpful, polite and efficient there was no problem with language, the breakfast was great plenty of variety and very fresh

Stanley T.
Singapore
December 17, 2013
Comfortable and relaxed
The staff were efficient, attentive and friendly.
The stay was made all the more relaxed and enjoyable by the staff who were ever willing to attend to our every need. The location of the hotel was in the old quarter which made moving around the sights easy.

Yasuharu S.
Japan
December 10, 2013
Excellent night in Hanoi!
Excellent services, excellent view of lake from restaurant, and comfortable room
It was great stay in Hanoi. Hotel Staffs are excellent, and breakfast at the restaurant at top floor was so great with great view of lake and city!

Ngoc B.
Vietnam
December 07, 2013
Great
Clean and nice hotel rooms, friendly staff and value for money
Spent 3 nights in the hotel and it was a great stay. The room was large and clean. Room decoration was warm and nice. The staff was attentive and friendly, though if you want to book tours, external tour organizers would offer a better price than the hotel. Breakfasts were pretty much the same for the 3 days but we enjoyed the beef noodles that were served. There wasn't a large variety of food, though. We loved the passion fruit juice served in the hotel! Overall, this is a superb hotel and very much worth the price that we paid. It is conveniently located right in the Old Quarter so we walked around by ourselves most of the time. Would definitely come back if we go to Hanoi again

Lee H.
Malaysia
December 06, 2013
Friendly and helpful staff
Close to shopping spot, friendly and helpful staff.
That was good ... But im actually booking for the 4 star hotel.. But end up with 3 star hotel... Due to in agoda website stated 4 star but the actual is 3.. I'm quite shock while arrived at the hotel... Is a boutique hotel... This is what I don't like the most.. But the hotel is good as a 3 star

Carla D.
Australia
December 05, 2013
Very nice but not my favourite
Very knowledgeable staff, friendly, clean facilities
The stay was pleasant and the hotel and staff certainly very nice. More expensive than others I've stayed in, and I didn't enjoy my stay as much as I'd hoped. We were at the end of the trip, so possibly I was just a bit tired and over it. Certainly nobody did anything wrong. It was a shame there were no double rooms left so my partner spent our last night in Vietnam in twin beds :) but other than that the room was very comfortable and the hotel itself quite modem.

Teck W.
Malaysia
December 02, 2013
Best part of our Hanoi Experience
Great hospitality, staff speaks fluent English and gave useful informations. Sumptious breakfast
We came with a 76 yo lady with slow and limited mobility and children, the hotel location is perfect within walking distance to various shopping places, food and show. My mum enjoyed and looking forward to the daily breakfast, the staff are courteous and give useful travel information we were there for 6 days, 5 nites Went to Halong Bay and Tam Coc- must go for travellers to Hanoi and suitable for children 8 years old and old lady

Li S.
Singapore
December 01, 2013
Highly recommended
Great food / Great service / Good location

Nicole C.
Malaysia
November 29, 2013
good stay!
service, comfortable bed, convenient
Nice and comfortable boutique hotel. Service was excellent.