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Exceptional 9.3
Based on 1462 reviews

Recent customer comments

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Exceptional



based on 1462 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.5
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

louise C.
Australia
October 08, 2013
relaxing and ejoyable
The staff,rooms and breakfast
The staff were very friendly and helpful,rooms lovely and comfortable and the hotel is a central location.You can enjoy the amazing views while having the delicious breakfast served by the helpful friendly staff.We would stay here again for our next hanoi visit:)

Marc P.
Philippines
October 07, 2013
The Best Hotel in Hanoi
Clean bedrooms and restrooms, Buffet breakfast, Friendly Staff
After travelling from Halong Bay and Tam Coc, we were very pleased to be checking in in this hotel as it offered comfort and relaxation. The buffet breakfast was great. The room and bathroom is very spacious. Air-conditioning works perfectly well. Wi-fi connection was fast and each room has its own laptop that you can use free of charge.

Marc P.
Philippines
October 07, 2013
Everything is perfect
Food, Clean Rooms Comfortable Beds, Large Bathroom
Buffet breakfast was great. Well ventilated rooms, spacious rooms and bathrooms. English speaking and friendly staff. Fast check out.Great souvenir shop.

Sabrina S.
Indonesia
October 07, 2013
Large rooms with excellent service and great value
Breakfast is very tasty, High speed internet and Friendly Staffs
Overall, we are extremely satisfied with the quality of cleanliness and service of the hotel. Staffs are extremely knowledgeable about local tours and surrounding areas. Would recommend this hotel highly to anyone who is visiting Hanoi.

jean-michel D.
New Zealand
October 02, 2013
A very nice Hotel
Cleanliness, Center of Hanoi, friendly staff
This is a very good hotel, the staff was very friendly and very helpful. Restaurant is great. Room are very nice. It is a very well situated hotel/ I would come back at next opportunity

Beng N.
Singapore
October 01, 2013
Wonderful stay with great service
Attentive and Friendly staffs, Good restaurant and Great location
It was a wonderful stay at the Hotel with very attentive and friendly staff. Fast check in. The reception staff actually gave us a short introduction to the places of attractions and good restaurants the moment we arrived at the hotel which surprised us. We checked out in between our stay due to the Halong Bay trip and we could leave our luggage in the room. When we came back from our Halong Bay, our luggages were already placed in our new room. Definitely a thumb up for the great service.

Beng N.
Singapore
October 01, 2013
Convenient location and lovely staffs
Location, Attentive and Friendly staffs and Good Restaurant
It was a wonderful stay at the Hotel with very attentive and friendly staff. Fast check in. The reception staff actually gave us a short introduction to the places of attractions and good restaurants the moment we arrived at the hotel which surprised us. We checked out in between our stay due to the Halong Bay trip and we could leave our luggage in the room. When we came back from our Halong Bay, our luggages were already placed in our new room. Definitely a thumb up for the great service.

Anthony L.
United Kingdom
September 30, 2013
Clean, comfortable, convenient, great restaurant.
Very clean, convenient location for shopping and sight seeing, great restaurant with fantastic views.
Very good experience. Staff were very welcoming on our arrival and attentive during our stay. Room had good facilities and was very clean and comfortable. Restaurant was great; good food and amazing views of the city (with an outdoor terrace).

Colin W.
Australia
September 27, 2013
Very comfortable.Nothing is a trouble.
Service,Location, Comfort
We have stayed in this hotel before and the service is first class. After two years members of staff remember you. Comfortable, clean and value. Will continue to use and recomend.

Diana N.
Singapore
September 25, 2013
Boutique, well-managed hotel in the smack of City
Nice amenities, location and restaurant
Hanoi Elegance Diamond is no doubt a very chic and well kept boutique hotel in the centre of the Old Quarters. No fuss on the check in and staff were decent (though not overly friendly). One thing to note is the hotel at the top of the restaurant is a must-go. We did not realise that it was highly recommended on Trip Advisor and yes, we will strongly recommend this restaurant for a nice quiet dinner with your loved ones. The little outdoor drinks area is perfect as a last stop to wind down the day. Breakfast in the same restaurant was perfect. Variety is one of the best in the city (Viet food and International spread).