arrow-up-icon Earn points on your existing loyalty program!
Back to hotel info

Exceptional 9.3
Based on 1467 reviews

Recent customer comments

Filter by traveler type

based on 1467 reviews
  • Hotel Condition/Cleanliness 9.4
  • Facilities 8.6
  • Location 9.3
  • Room Comfort/Standard 9.5
  • Service 9.3
  • Value for Money 9.2
  • Food/Dining 8.8

Ngang T.
August 23, 2013
friendly, helpfull,
satisfied, great and very helpfull. easy in communication with staff as they fluent in english.

Jeremy M.
August 21, 2013
Amazingly attentive staff
Staff, staff and staff
I stayed at the Elegance Diamond then had a deal at a 5 star hotel. I would have preferred to stay longer at the Elegance Diamond. It is the same feeling as going to a friend's house for dinner or going to a stranger's house for dinner. Every part of their service is carefully planned out to make your stay comfortable. Even the restaurants they recommend are the best in the city. Wonderful and for sure where I will stay when I go back to Vietnam.

Hendricus V.
August 19, 2013
Great Location, Super Attentive Staff
This hotel really stands out due to its very attentive and friendly staff
We had a superb stay in this hotel with our two small children. The hotel is located in the old town, at walking distance to the lake and the water puppet theatre. The rooms are spacious and equipped with all the amenities, including free wifi. Breakfast (and all other meals) is served on the top floor, with a nice view of the city. The staff are extremely helpful and have great attention for detail. Highly recommendable

Martin G.
August 17, 2013
Comfortable rooms
Big room, clean
Very helpful staff. Big rooms and good breakfast. We stayed a few times here.

Anne C.
August 17, 2013
Comfortable place to stay with well appointed room
Comfortable bed. Modestly priced. Good location.
Staff at the hotel were very helpful. We arrived later than planned and were unable to get a table in the hotel's restaurant for dinner that night- a very aceptable alternative was quickly organised. Great breakfast. The hotel is close by the market area and the lake. A minus: no shuttle service to/from the airport, but hotel staff soon arranged a taxi to transport us there. Would stay there again.

Martin G.
August 17, 2013
Nice room, good breakfast
Spacious room,very helpful staff
We stayec a few times in Diamond hotel. Easy access to everything in the city. Close to the Lake.

Priscilla U.
August 14, 2013
Excellent choice of hotel to stay in.
Very personable service, nice and comfortable room, good restaurant
Excellent value for money. The staff were very friendly and helpful. I was thoroughly impressed with the size of the room and bathroom. Rooms are nicely designed, comfortable beds and very clean. The restaurant served excellent local and international cuisines. Hotel is centrally located which had made it easier to explore the city.

Thieu L.
August 13, 2013
Staff that bend over backwards to meet your needs.
Great staff, comfortable bed and great tourist map with recommended place of interest, restaurants, shopping etc...
The staff was very personable and allowed for early check in without extra charge. The bed was extremely comfortable. Their tourist map with suggested places of interest, restaurants, shopping worked quite the treat -- my only comment was we were unable to attend all the places!

Peiling L.
August 12, 2013
Excellent hotel with great service
Great comfort, attentive/helpful staffs, nice restaurants on the 12th floor
We tried 3 hotels in Hanoi, Old Quarter area and to be honest, this is the best one. The room is very comfortable and the staffs are very attentive and helpful. There's a restaurant which serves international buffet on the 12th floor which has a very nice ambience. And they actually provide room down service at night to provide a relaxing mood for the customers to chill in their room at night. I'll definitely stay here if I'm back in Hanoi again.

Caitlin H.
August 12, 2013
very basic accommodation
location, bathroom, restaurant
This hotel is definitely a budget hotel, just stayed for one night then went to the Sofitel which was much nicer however more expensive. The restaurant serves good quality food.